客户体验经理，精选市场
Customer Experience Manager, Select Market
关于 Bennie
Bennie（）是一家员工福利服务和技术公司，帮助公司打造更健康的办公环境。Bennie 提供的服务和技术超越了成长型公司通常获得的内容，但正是他们所需要的。
Bennie 构建了终极福利平台，将福利供应链中分散的系统连接起来，为员工、雇主和合作伙伴提供完整的体验。Bennie 的技术、福利计划和服务模式旨在让雇主和员工实现一流的成果，降低整体健康计划成本。Bennie 的团队成员使用该平台及其数据来补充他们的市场知识，并为客户提供创新解决方案。
Bennie 总部位于康涅狄格州斯坦福，是一家以远程办公为主的公司，员工遍布美国。
Bennie 的核心价值观
作为一家组织，我们重视我们的团队成员，他们具备乐观、负责、体贴和健康的特点。我们认为这些价值观，即我们的 O.A.T.H.，对我们的集体成功至关重要。该职位的理想候选人应通过以下方式体现这些价值观：
- 在我们建设公司的过程中保持积极的态度。
- 对自己的工作质量和目标负责。
- 尊重我们的差异并互相照应。
- 相信平衡工作与个人时间的完整生活。
职位简介：
客户体验经理（CEM）负责通过为指定业务范围内的客户提供卓越的服务体验来推动客户满意度和留存率。CEM 是指定客户的首要服务关系负责人，同时在关键福利策略的开发和交付中提供支持，并帮助建立和维护与客户和外部合作伙伴的关系。
汇报对象：精选市场经理
你是什么样的人：理想的候选人应有在福利咨询领域工作的经验，能够支持业务范围，并与保险公司和供应商合作，以确保为客户有效执行。理想的候选人应具备出色的分析、沟通和关系建立能力，并渴望加入一家快速发展的福利经纪公司，与高级团队成员合作，为 Bennie 的客户提供卓越的咨询服务和体验。
CEM 应表现出
查看英文原文
About Bennie
Bennie () is an employee benefits services and technology firm that helps companies create a healthier workplace. Bennie provides services and technology that are beyond what growing companies typically receive, yet exactly what they need.
Bennie has built the ultimate benefits platform that connects disparate systems across the benefits supply chain to deliver a complete experience for employees, employers, and partners. Bennie’s technology, benefit plans, and service model are designed to enable employers and their employees to experience best-in-class outcomes that reduce overall health plan costs. Bennie’s team members use the platform and its data to supplement their market knowledge and bring innovative solutions to Bennie’s customers.
Bennie is headquartered in Stamford, CT, and is a remote-first company with employees across the U.S.
Core Values at Bennie
As an organization, we value our team members who are Optimistic, Accountable, Thoughtful, and Healthy. We believe these values, known as our O.A.T.H., are essential for our collective success. The ideal candidate for this role will embody these values by:
- Maintaining a positive attitude throughout our journey of building our company.
- Being responsible for the quality of their work and for meeting their goals.
- Respecting our differences and looking out for one another.
- Believing in livingcomplete lives that balance our work and personal time.
About the Role:
The Customer Experience Manager (CEM) is responsible for driving customer satisfaction and retention by leading and delivering an exceptional service experience for an assigned book of business. The CEM serves as the primary service relationship owner for assigned customers, while providing support in the development and delivery of key benefit strategies, and helping to develop and maintain relationships with customers and external partners.
Reporting to: Director, Select Market Manager
Who You Are: The ideal candidate should have experience working in benefits consulting and supporting a book of business, and engaging with insurance carriers and vendors to ensure effective execution on behalf of the customer. The ideal candidate should possess exceptional analytical, communication, and relationship building skills; and is excited to join a fast-growing benefits brokerage and work with senior team members to help deliver exceptional consulting service and experience to Bennie’s customers.
The CEM should exhibit the six core attributes of the Bennie consulting team:
- Possess a growth mindset to drive the business upward and forward.
- Take a proactive approach to value creation and delivery for customers, colleagues, and partners.
- Seize the consultative opportunity in every interaction with customers, colleagues, and partners.
- Maintain a curiosity about the industry, Bennie’s customers, and Bennie’s business.
- Bring relentless intensity to the creation of value.
- Work collaboratively with customers, colleagues, and partners.
Responsibilities include:
- Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction.
- Support execution of the annual customer account plan for all assigned customers.
- Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables.
- Lead customer open enrollment presentations.
- Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives.
- Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments.
- Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities.
- Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators.
- Other duties as assigned.
Requirements:
- 3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a complex book of business.
- Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio.
- Life & Health Producer’s License.
- Working knowledge of MS excel, Word, and PowerPoint.
Nice to Have:
- Experience working with today’s leading HR/Benefits technology platforms.
- Experience in both large- and small- group benefits consulting.
Compensation & Benefits:
We offer a competitive salary for this fully remote position, commensurate with experience and qualifications. The estimated annual salary range for this role is USD80,000 to USD110,000*.
*Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Bennie offers a total rewards package that includes stock options and employee benefits for full-time employees.
Our total rewards package includes the following:
- Flexible Time Off: We have a flexible vacation policy and offer paid company holidays
- Remote-first environment: Bennie is 100% remote (must be based in the US)
- Health Benefits that include:
- Medical/Dental/Vision
- HSA & FSA, HRA, Life, Disability, & Employee Assistance Program
- Wellness Benefits that include:
- Headspace
- Wellhub
- Rocket Lawyer
- One Medical Membership
- Kindbody
- Financial education with Betterment
- Stock Options: All full-time employees are granted stock options
- Remote Work Stipend: A $1,000 WFH Stipend
- Paid Parental & Bonding Leave
- Employee Referral Bonus Program
Bennie is an Equal Opportunity Employer
Bennie is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Originally posted on Himalayas