双语客户体验专员
Bilingual Customer Experience Agent
双语客户体验专员
我们正在寻找一位经验丰富的、有动力的双语客户体验专员（法语/英语）加入我们不断壮大的团队！这个职位非常适合热衷于提供卓越客户服务的人。你将向支持经理汇报，成为客户体验团队的一员，与才华横溢的客户成功经理和入职经理一起，为Intiveo的新老客户提供出色的支持。
如果你是一个乐于接受指导、充满好奇心且充满热情的人，被我们通过技术提升患者护理的愿景所激励，我们很期待与你联系！
✨你将负责的工作
- 用书面和口头的法语和英语处理客户的咨询和支持请求
- 主动联系需要帮助或账户审查的客户
- 直接与客户沟通，了解他们的目标，引导他们遵循最佳实践并解答产品问题
- 在一个进步且具有挑战性的环境中工作，你的努力会得到回报
- 协助制定处理支持请求的最佳实践
- 协助团队主管进行客户留存和销售提升
- 工作时间每天为上午8:30至下午5:00 PST
✨你具备的条件
- 至少2年在SaaS环境中从事面向客户的客服经验
- 你是优秀的沟通者。你能够以简单明了的方式传达复杂的信息，确保顺畅的互动，并与同事和客户建立信任
- 熟悉客户支持软件（Zendesk）
- 具备较强的商业、运营和技术素养
- 能够适应快节奏、快速发展的SaaS公司环境
我们为员工提供的回馈：
- 丰厚的带薪假期
- 健康基金
- RRSP匹配
- ESOP（员工持股计划）
- 年度团建
- 还有你的生日假期！（谁想在生日当天工作？）
- 更多
关于Intiveo的更多信息
我们是一支有趣、协作且勤奋的创新人才团队，真正享受在一起的时间。在Intiveo，我们的价值观是责任、协作和持续发展。我们拥抱多样性，鼓励你分享自己的声音。我们希望你跳出常规思维，提出新想法，并愿意尝试和失败。
我们是加拿大Top 100雇主之一！加拿大Top 100雇主表彰那些为员工提供优秀工作环境的公司
查看英文原文
Bilingual Customer Experience Agent
We're looking for an experienced and driven Bilingual Customer Experience Agent (French/English) to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer service. Reporting to the Manager of Support, you will be a part of our Customer Experience team, where you will be working alongside talented customer success managers and onboarding managers to provide outstanding support to Intiveo’s new and existing clients.
If you are a coachable, curious, and passionate individual with a positive attitude, inspired by our vision of enhancing patient care through technology, we’d love to connect with you!
✨What You’ll Be Doing
- Handling inbound customer inquiries and support requests in both written and verbal French and English
- Proactively reaching out to customers that require assistance or account reviews
- Communicating directly with customers to identify their goals, direct them to best practices and answer product questions
- Work in a progressive and challenging environment where you will be rewarded for your hard work
- Assisting in developing best practices for handling support requests
- Assisting the Team Lead in retention and upselling
- The working hours are between 8:30am - 5:00pm PST daily
✨Who You Are
- Minimum 2 years' experience in a customer-facing support role in a SaaS environment.
- You are an excellent communicator. Your ability to convey complex information in a straightforward manner ensures seamless interactions and builds trust with colleagues and customers alike.
- Experience with customer support software (Zendesk).
- Strong business, operational and technical aptitude.
- Comfortable working in a fast-paced, scaling SaaS company
How We Give Back to Our Employees:
- Generous vacation time
- Wellness Fund
- RRSP matching
- ESOP (employee stock ownership program)
- Annual retreat
- Plus, your birthday off! (Who wants to work on their birthday?)
- And more
More About Intiveo
We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our values are Stewardship, Collaboration and Continuous Development. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail.
We’re one of Canada’s Top 100 Employers! Canada’s Top 100 Employers celebrates companies offering their employees exceptional places to work. Intiveo has been recognized for our holistic approach to the workplace, from how we work every day, to how we gather and celebrate.
Want to see more? Check out our Culture Book here!
Salary: $56,500 – $74,000 / yearOriginally posted on Himalayas