销售经理，中型企业市场（美国）
Sales Manager, Mid-Market (USA)
#### 关于[Customer.io](http://customer.io/)
超过8000家公司——从初创公司到全球品牌——使用我们的平台每天发送数十亿封电子邮件、推送通知、应用内消息和短信。[Customer.io] 为人们真正希望接收的自动化沟通提供支持。我们帮助团队利用实时行为数据发送更智能、更相关的信息。
**职位描述**
我们正在招聘一位高级销售经理，在我们的中型企业组织中组建并领导一支由8名客户经理组成的新团队。你将加入一个已经成功运行该模式的经理团队，但你所带领的团队将由你来建立和塑造。
这是一个前线领导职位。你的工作是将我们的市场进入策略转化为一致的团队执行：你将辅导销售人员，检查交易，推动预测准确性，并建立让优秀表现持续重复的结构。
**你将负责：**
**领导并发展一支高绩效团队**
- 指导客户经理持续达成或超越配额，并成长为他们的下一个角色
- 进行以交易质量、技能发展和实际责任为核心的1对1会议
- 快速培训新员工，及早解决绩效差距，防止其累积
- 建立以责任感、协作和高标准为基础的团队文化
**推动管道健康和预测准确性**
- 领导每周的管道和预测审查，重点关注交易进展、资格严谨性和明确的下一步行动
- 通过严格的检查和团队中的干净CRM卫生提高可预测性
- 保持健康的管道覆盖，提前应对创建缺口，防止其成为季度末问题
- 强化由可衡量标准和管道结果驱动的结构化、销售人员主导的外联
- 使用指标和实验随时间推移使外联更加精准
- 使用指标审查和实验来随时间推移提高外联效果
**支持高质量的交易执行**
- 指导销售人员从发现到成交，完成经过充分资格审核的中型企业机会
- 通过更强的定位、更清晰的价值表达和自信的高管级沟通提升交易策略
- 帮助销售人员在不失去势头的情况下处理定价、利益相关者对齐和采购
- 发现停滞交易中的模式，并提升整个团队的执行成熟度
**跨职能合作**
- 与销售运营、市场营销和解决方案架构师合作，解除交易障碍并改进流程
查看英文原文
#### About [Customer.io](http://customer.io/)
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
**About the Role**
We're hiring a Senior Sales Manager to build and lead a **new team of 8 Account Executives** in our Mid-Market organization. You'll join a group of managers already running this motion successfully, but the team you lead is yours to stand up and shape.
This is a frontline leadership role. Your job is to translate our go-to-market strategy into consistent team execution: you'll coach reps, inspect deals, drive forecast accuracy, and create the structure that allows strong performance to repeat quarter after quarter.
**What you'll own:**
**Lead and develop a high-performing team**
- Coach Account Executives to consistently meet or exceed quota and grow into their next role
- Run focused 1:1s built around deal quality, skill development, and real accountability
- Ramp new reps quickly and address performance gaps early, before they compound
- Build a team culture rooted in ownership, collaboration, and high standards
**Drive pipeline health and forecast accuracy**
- Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and clear next steps
- Sharpen predictability through disciplined inspection and clean CRM hygiene across the team
- Maintain healthy pipeline coverage and get ahead of creation gaps before they become quarter-enders
- Reinforce structured, rep-owned outbound tied to measurable standards and pipeline outcomes
- Use metrics and experimentation to make outbound sharper over time
- Use metric review and experimentation to improve outbound effectiveness over time
**Support high-quality deal execution**
- Coach reps to run well-qualified mid-market opportunities from discovery through close
- Elevate deal strategy with stronger positioning, cleaner value articulation, confident executive-level communication
- Help reps navigate pricing, stakeholder alignment, and procurement without losing momentum
- Spot patterns in stalled deals and raise the whole team's execution maturity
**Partner cross-functionally**
- Work with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve how the team executes
- Bring frontline feedback on messaging, territory design, and enablement back to the people who own it
- Pilot and operationalize new GTM initiatives inside your team
**What we're looking for:**
- **7–10 years in sales**, including **3–5+ years managing quota-carrying reps** - ideally in Marketing Technology or SaaS
- A track record of leading successful mid-market or high-velocity sales teams
- Genuinely strong at pipeline inspection and forecasting - you can smell a soft deal from a mile away
- Experienced coaching outbound pipeline generation in evolving sales motions
- Comfortable operating inside a structured qualification framework like MEDDICC
- A clear, direct communicator who holds a high bar without needing to raise their voice
- Effective cross-functionally in a collaborative, fast-moving, growth-stage environment
#### Compensation & Benefits
We believe in transparency. Compensation for this role is $140,000 base + $140,000 variable = $280,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including **100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family**. We also offer **16 weeks paid parental leave, unlimited PTO**, stipends for remote work and wellness, a professional development budget, and more.
[See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0)
#### Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute conversation with a Recruiter
- 45-minute conversation with the Hiring Manager
- 1:1 conversations with cross-functional partners
- One week to complete a take-home assignment, followed by a 60-minute review call
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
[Customer.io](http://Customer.io) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://Customer.io) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [jobs@customer.io](mailto:jobs@customer.io).
#### Join us!
Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.