项目总监
Director of Programs
这是一个远程职位。
关键职责
1. 项目管理与运营
- 负责项目的日常执行，包括需求收集、资格审核、服务交付和后续跟进
- 优化并维护项目政策、流程和工作流；识别运营风险并实施解决方案以提高效率和参与者体验
- 评估并改进需求收集流程——包括评估、选择和实施长期技术平台，以替代当前的手动和临时流程
- 为所有核心项目职能制定并维护书面标准操作流程（SOP），确保可转移性
- 识别访问或认知方面的差距，并向领导层传达洞察
- 支持项目报告和预算的开发与管理，供领导层和资助方使用
- 跟踪、分析并报告项目产出和成果
2. 社区合作伙伴计划（CPP）管理
· 在入职后从运营总监处全面接管CPP，包括知识传递和流程文档化
- 全程负责CPP周期——年度赠款资金推广、合作伙伴协议续签、报告收集与跟踪以及付款处理
- 作为所有社区合作伙伴的主要联系人
- 主动管理合作伙伴关系，确保协议最新、报告按时提交，并确保合作伙伴具备有效参与所需的资源
3. 社区外展与合作
- 建立并维护针对医疗提供者、影像中心、社会服务机构和服务于弱势群体的社区组织的定向推荐网络
- 领导与推荐合作伙伴的会议和演示
- 支持外展工作，以提高资源的知名度和使用率
- 作为复杂或高优先级推荐的联系人
4. 资金与报告
- 通过提供项目数据、叙述和见解来支持资金申请
- 跟踪并为资助方和内部使用报告项目成果
- 保持项目文档的准确性和条理性
5. 团队与跨职能协作
- 监督项目协调员；提供日常指导、问题升级支持、质量监督和职业发展
- 与运营总监合作处理行政和运营需求
- 与发展团队合作，提供筹款支持，包括数据、影响故事和报告
查看英文原文
This is a remote position.
Critical Functions
1. Program Management & Operations
- Oversee day-to-day execution of programs, including intake, eligibility, service delivery, and follow-up
- Refine and maintain program policies, procedures, and workflows; identify operational risks and implement solutions to improve efficiency and participant experience
- Assess and make any necessary improvements to intake process -- including evaluating, selecting, and implementing a long-term technology platform to replace current manual and stopgap workflows
- Develop and maintain documented SOPs for all core program functions, written for transferability
- Identify gaps in access or awareness and communicate insights to leadership
- Support the development and management of program reports and budgets for leadership and funders
- Track, analyze, and report on program outputs and outcomes
2. Community Partner Program (CPP) Administration
·Transition full CPP ownership from the Director of Operations upon hire, including knowledge transfer and process documentation
- Own the full CPP cycle from end to end -- annual grant funding outreach, partner agreement renewals, report collection and tracking, and payment processing
- Serve as the primary point of contact for all Community Partners
- Manage partner relationships proactively, ensuring agreements are current, reports are received on time, and partners have what they need to participate effectively
3. Community Outreach & Partnerships
- Build and maintain a targeted referral network of healthcare providers, imaging centers, social service agencies, and community organizations serving underserved populations
- Lead outreach meetings and presentations with referral partners
- Support outreach efforts to increase awareness and utilization of resources
- Serve as a point of contact for complex or high-priority referrals
4. Grants & Reporting
- Support grant applications by providing program data, narratives, and insights
- Track and report program outcomes for funders and internal use
- Maintain accurate and organized program documentation
5. Team & Cross-Functional Collaboration
- Supervise the Program Coordinator; provide day-to-day guidance, escalation support, quality oversight, and professional development
- Partner with the Director of Operations on administrative and operational needs
- Collaborate with Development on fundraising support including data, impact stories, and reporting
- Collaborate with marketing partners to develop and maintain referral tools such as program one-pagers, eligibility summaries, and intake materials
Requirements
Qualifications
Required:
- Bachelor's degree in public health, social work, nonprofit management, or a related field, or equivalent professional experience
·Minimum of 5 years of experience in program coordination or management within nonprofit, healthcare, or human serviceson a national level
- Experience with grant-making and grant-distribution program model
- Minimum of 3 years of Supervisory experience
- Experience in medical advocacy, patient navigation, or public health
- Demonstrated ability to evaluate and implement technology or process improvements in a program setting
·Strong organizational, analytical, and project management skills
- Self-starter who thrives in a small, fast-paced environment
- Excellent written and verbal communication skills
- Comfort working in a remote team environment
·Must work EST hours 9am-5pm
Preferred:
·Spanish proficiency
- PMP certification or equivalent project management credential
- Familiarity with referral-based or patient/client service models
- Experience with community outreach and referral network development
- Familiarity with grant-funded programs and reporting requirements
Salary
$70,000-$80,000 annually; exact compensation is based on a range of factors including the labor market, job level, internal equity, and budget. Offers will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials.
Benefits
- Health, dental, vision, and retirement plan
- Work laptop and technology resources for a remote office
·Generous paid time off
- Flexible work arrangement in a fully remote environment
·A culture of learning and development
- The opportunity to contribute to a meaningful cause and advance your career in the nonprofit sector
Originally posted on Himalayas