高级全球客户经理
Senior Global Account Manager
关于ServiceUp：
ServiceUp正在用人工智能驱动的流程重组价值超过2000亿美元的行业，为车队和保险车辆维修提供解决方案。我们是集于一体的平台，为这个复杂的市场带来现代效率。我们受到全球最大的最成熟的车队和保险公司信赖。
我们的AI驱动平台自动化整个维修生命周期，从车辆需要服务的那一刻起，直到它重新上路。通过消除瓶颈、提供实时可见性并简化决策，我们帮助客户减少停机时间、控制成本并保持运营顺畅。
作为美国增长最快的100家初创公司之一，并获得5500万美元B轮融资，我们正在引领这场变革。加入我们，一起塑造车辆维修的未来。
关于职位：
高级全球客户经理将与市场进入团队、产品、客户成功、服务顾问和运营团队合作，管理现有战略客户，并推动ServiceUp管理服务和SaaS产品的全球增长。
主要目标是与关键客户建立并维护战略关系，通过识别和获取新业务机会来创造新的收入来源，扩大现有客户的市场份额，并在全球市场中建立牢固的客户关系。这包括制定和执行全球客户战略以实现收入目标，筛选客户，并与内部团队协作确保服务的无缝交付。该职位还将与客户成功团队合作，定期进行业务审查并识别最大化收入的机会。
作为高级团队成员，他们将指导初级专业人员，并与管理层合作推动战略增长计划，建立可扩展的流程，并提升ServiceUp在全球B2B和车队垂直领域的影响力。此职位需要国际出差，拜访客户、公司总部和行业活动。
您将负责：
- 通过扩大现有业务并作为关键全球客户的首要联系人，推动全球扩张工作。
- 在全球范围内与车队所有者、车队经理和关键利益相关者建立并维护牢固的关系。
- 与关键客户、客户利益相关者和高管赞助者建立值得信赖的顾问关系。
- 与产品、运营和客户成功团队协调，确保服务的及时和成功交付。
查看英文原文
About ServiceUp:
ServiceUp is reimagining a $200B+ industry with AI-powered orchestration for fleet and insurance vehicle repair. We’re the all-in-one platform bringing modern efficiency to a complex market. We’re trusted by some of the world’s largest and most sophisticated fleets and insurers.
Our AI-powered platform automates the entire repair lifecycle, from the moment a vehicle needs service until it’s back on the road. By removing bottlenecks, providing real-time visibility, and streamlining decisions, we help customers reduce downtime, control costs, and keep operations running smoothly.
As one of the 100 fastest-growing startups in the United States, and backed by $55M in Series B funding, we're leading this transformation. Join us and help shape the future of vehicle repair.
About the Role:
The Sr. Global Account Manager will work with the Go-to-Market team, Product, Customer Success, Service Advisors, and Operations to manage existing strategic customers and drive new growth for ServiceUp’s managed services and SaaS offerings worldwide.
The primary objective is to develop and maintain strategic relationships with key clients, generate new revenue streams by identifying and securing new business opportunities, expanding market share with existing clients, and fostering strong customer relationships across global markets. This includes developing and executing a global account strategy to meet revenue targets, qualifying customers, and collaborating with internal teams to ensure seamless service delivery. The individual will also work with the Customer Success team to conduct regular business reviews and identify revenue-maximizing opportunities.
As a senior team member, they will mentor junior professionals and collaborate with management to drive strategic growth initiatives, establish scalable processes, and enhance ServiceUp’s presence in global B2B and fleet verticals. This role requires international travel to visit clients, company headquarters, and industry events.
What You'll Do:
- Drive global expansion efforts by growing existing business and acting as the primary contact for key global accounts.
- Build and maintain strong relationships with fleet owners, fleet managers, and key stakeholders worldwide.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Coordinate with, Product, Operations & Customer Success teams to ensure timely and successful delivery of services that align with customer objectives.
- Clearly communicate the progress of new initiatives to internal stakeholders and clients.
- Work collaboratively with internal stakeholders to grow existing accounts and identify areas of improvement to exceed sales quotas.
- Develop and execute comprehensive account plans tailored to each client’s needs and identify opportunities for growth.
- Forecast and track key sales metrics, including quarterly sales results and annual revenue forecasts.
- Maintain account updates and opportunities within company CRM (HubSpot) and ensure regular activity updates.
- Partner with internal stakeholders to deliver customer performance reports and consultation insights.
- Collaborate with leadership teams in Fleet and Operations to expand opportunities within existing and prospective accounts.
- Address complex client needs, resolve escalations, and support long-term business partnerships.
- Travel globally to client sites to foster and strengthen relationships.
What You'll Bring:
- 10+ years of sales, business development, or account management experience in B2B global markets.
- 5+ years of customer-facing experience in a high-tech, automotive, or SaaS-driven environment.
- Strong consultative sales experience and/or training.
- Highly preferred: Experience in global fleet maintenance, repair, and procedural requirements.
- Proven ability to manage multiple projects simultaneously with strong attention to detail.
- Ability to adapt and thrive in a fast-paced, dynamic environment.
- Track record of successfully managing global accounts and driving customer retention.
- Understanding of global fleet customer needs, including uptime, TCO, and business objectives.
- Strong verbal and written communication, presentation, and negotiation skills.
- Demonstrated experience solving complex business challenges.
- Experience working with cross-functional teams in a global setting.
- Willingness to travel internationally for client meetings, conventions, and industry events.
- Proficiency in G-Suite, HubSpot, or Salesforce preferred.
- BA/BS degree in Business Administration, Sales, or a related field.
Why You’ll Love Working Here:
We live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries. If that sounds like you, you’ll fit right in
What We Offer:
- Competitive pay with equity
- Medical, dental, and vision coverage
- Flexible PTO and company holidays
- Remote-friendly setup with home office support
- Learning and development budget
- Wellness stipend to support your health and well-being
- Paid parental leave
Benefits may vary by location and role.
If you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement — we care about your skills, drive, and how you work with a team.
Service Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.
Originally posted on Himalayas