顾问
Consultant
职位描述
Accela 正在寻找一名顾问加入我们的托管服务团队。在此职位中，您将与大型且复杂的政府机构合作，为我们的 SaaS 客户提供 Accela 系统管理及系统增强服务。您将支持 Accela 土地管理或业务许可解决方案的所有方面，通过主动的系统管理、增强功能和技术支持确保客户成功。
此职位适合具备扎实 IT 和业务系统背景的人士，能够享受在企业 SaaS 环境中解决问题、客户成功和持续学习的过程。
具体职责
系统管理活动
• 管理客户联系人提交的工单并进行分类
• 监控和管理 MAS 支持工单，包括工单分配和升级
• 创建、禁用或修改 Accela 平台用户账户和权限
• 支持服务包和版本测试
• 为客户主导的重大版本测试提供主动指导
• 在需要时升级高级故障排除事项
系统增强开发活动
• 构建和修改流程、业务规则和自动化功能
• 开发和调整费用计算
• 配置并解决紧急系统问题
• 创建和更新报表（SSRS、Crystal Reports）
• 为现有配置实现高级脚本和自动化
所需资格
· 具备良好的沟通能力，能够清晰地传达技术概念
• 具备复杂问题分析和解决的高能力
• 具备良好的组织和时间管理能力；注重细节且自我驱动
• 具有实施和支持 Accela 民政平台的经验
• 具备 IT 业务分析、设计、开发、测试、文档和系统管理的背景
• 具有支持高度技术性和复杂企业信息系统的经验
期望资格
· 计算机科学或相关领域的学士学位
• Accela 青铜认证实施专业人员
• Scrum 认证开发者或同等的敏捷经验
• JavaScript 认证开发者
• 熟练使用报表工具（SSRS、Crystal Reports）
• 具有 Accela 公众访问、Accela IVR 和 Accela GIS 的经验
• 具有 T-SQL、PL/SQL 的经验
• 具有 Accela 数据迁移工具的经验
关于 Accela
近 20 年来，Accela 一直是设计和交付政府软件的行业领导者，旨在提高效率、增加公民参与度并实现政府数字化转型。
查看英文原文
ABOUT THE ROLE
Accela is seeking a Consultant to join our Managed Services team. In this role, you will partner with large and complex government entities to provide Accela System Administration and System Enhancements for our SaaS clients. You will support all aspects of Accela Land Management or Business Licensing solutions, ensuring client success through proactive administration, enhancements, and technical troubleshooting.
This role is ideal for someone with a strong IT and business systems background who thrives on problem-solving, customer success, and continuous learning within enterprise SaaS environments.
SPECIFIC RESPONSIBILITIES
System Administration Activities
• Manage ticket intake and triage from customer contacts
• Monitor and oversee MAS support tickets, including routing and escalation
• Create, disable, or modify Accela platform user accounts and permissions
• Support service pack and release testing
• Provide proactive guidance on client-led testing for major releases
• Escalate advanced troubleshooting items when needed
System Enhancement Development Activities
• Build and modify workflows, business rules, and automations
• Develop and adjust fee calculations
• Configure and resolve urgent system issues
• Create and update reports (SSRS, Crystal Reports)
• Implement advanced scripting and automation for existing configurations
REQUIRED QUALIFICATIONS
· Strong communication skills with the ability to present technical concepts clearly
• High aptitude for complex problem analysis and resolution
• Strong organizational and time management skills; detail-oriented and self-driven
• Experience implementing and supporting the Accela Civic Platform
• Background in IT business analysis, design, development, testing, documentation, and system administration
• Experience supporting highly technical and complex enterprise information systems
Desired Qualifications
· Bachelor’s Degree in Computer Science or related field
• Accela Bronze Certified Implementation Professional
• Certified Scrum Developer or equivalent Agile experience
• Certified JavaScript Developer
• Proficiency with reporting tools (SSRS, Crystal Reports)
• Experience with Accela Citizen Access, Accela IVR, and Accela GIS
• Experience with T-SQL, PL/SQL
• Experience with Accela data migration tools
ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.
COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $95,000 - $110,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.
Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.
Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation
Originally posted on Himalayas