初级客户支持工程师
Jr. Customer Support Engineer
我们寻找一位乐于助人、善于排查问题并积极寻求改进机会的人。在支持工程师的职位中，你将直接与我们的客户沟通，这些客户包括从小型企业到大型企业的各类企业。你将帮助客户最大程度地发挥我们的软件解决方案的价值。
申请人必须具备在美国西部地区合法工作并居住的资格。
职责和任务
- 对客户的咨询及时负责并解决
- 调查并排查客户的咨询问题
- 及时协助客户找到解决方案
- 测试产品/软件的变更请求
- 编写和维护产品文档
- 编写培训材料、操作指南、解决方案文章等，以支持产品最终用户
- 作为我们软件产品的专家提供支持
- 向团队反馈并提出功能建议，以提升软件的整体易用性
- 持续监控所使用的系统
- 提供优质的客户服务
- 内部和外部沟通清晰且专业
- 利用技术文档调查并解决问题
- 主动寻找改进方法并帮助客户
要求
- 高中毕业或同等学历
- 至少6个月在基于SaaS产品的客服岗位的工作经验
- 必须居住在美国西部地区
技能和资质
- 自主进取的心态
- 问题解决思维
- 优秀的沟通能力（口头和书面）
- 英语流利，包括词汇含义、拼写、语法和写作规则
- 能够适应远程工作环境，包括工作时间、内部和外部沟通、工时跟踪以及遵循流程
所有信息将根据EEO准则保密。
NDM Global Inc. 是一家SaaS（软件即服务）公司，重视团队合作，并加强与客户及彼此之间的关系。我们认为员工是使我们变得卓越的关键，他们拥有技能和潜力，能够将客户的体验提升到新的高度。
我们相信努力工作和承诺将有利于NDM Global Inc.，同时也会让所有员工感到自豪和成就感。
最初发布于Himalayas
查看英文原文
NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork and strengthening our relationship with customers and each other. We believe our people are what makes us great, and they have the skills and the potential to elevate our customers’ experience to the next level.
We believe that hard work and commitment will benefit NDM Global Inc. and also will give all of our employees a sense of pride and accomplishment.
We are looking for an individual who loves to help, troubleshoot, and seek out opportunities for improvement. In the Support Engineer position, you will be directly in touch with our customers, which range from small to large businesses. You will be helping our customers to get the best experience possible out of our software solutions.
Applicants must be eligible to work and currently live in the Western United States.
Duties and Responsibilities
· Take ownership to timely resolution of customer inquiries
· Investigate and troubleshoot customer inquiries
· Assist customers to solutions in a timely manner
· Testing product/software change requests
· Develop and maintain product documentation
· Develop training materials, how to guides, solution articles, etc. to support product end users
· Operate as a subject matter expert on our software products
· Provide feedback and feature suggestions to improve overall usability of our software products
· Continuous monitoring of systems utilized
· Provide excellent customer support
· Communicate in a clear and professional manner both internally and externally
· Utilize technical documentation to investigate and resolve problems
· Actively look for ways to improve and help customers.
Requirements
· High School Diploma or equivalent
· Minimum of 6 months experience in SaaS product based customer service role
· Must live in the Western United States
Skills and Qualifications
· Self starter mindset
· Problem solving mentality
· Excellent communication skills (oral and written)
· Fluency in the English language, including the meaning and spelling of words, rules of composition, and grammar
· Able to thrive in a remote working environment including work time, communication both internally and externally, tracking hours, and following procedures
All your information will be kept confidential according to EEO guidelines.