项目管理总监
Director of Project Management
CaptivateIQ正在改变企业规划、管理和优化销售表现的方式。我们从革新激励薪酬管理开始，现在正在扩展平台以解决更广泛的销售规划挑战。我们被Forrester和G2等行业分析师所认可，并获得Sequoia、ICONIQ、Accel和Sapphire Ventures等顶级投资机构的支持。我们为Netflix、Figma和Stripe等高增长公司提供灵活性和洞察力，以推动营收表现。
加入一个才华横溢、快速发展的团队，致力于解决销售绩效管理中最具复杂性和影响力的问题。
职位简介
我们正在招聘一名项目经理总监，帮助我们发展项目管理实践，以适应组织不断增长的需求——建立一支负责覆盖我们全部客户群交付的项目经理团队，构建一个能提前发现风险而非等到问题升级的治理系统，以及建立一种运营节奏，使“在轨道上”成为可验证的声明，而不仅仅是一个状态更新。你将从提升我们最大、最复杂的客户实施交付开始，然后构建项目管理如何高效地扩展到其余客户群的方法。这是一个建设者角色——你将在这里建立项目管理作为一项核心职能，而不是维护现有的职能。
CaptivateIQ参与E-Verify，这是一个基于网络的系统，允许注册雇主确认其员工是否有资格在美国工作。
你将负责的工作
负责整个产品组合的交付治理
- 作为项目治理的唯一责任人，负责从我们最大的企业客户到最高销量、规模化运作客户的实施环节。
- 构建并运行一个风险可见性系统——仪表盘、阈值、升级触发器——在问题到达管理层之前就将其显现出来，而不是之后。
- 为每个规模的项目定义里程碑关口，从高接触的企业构建到轻量级的规模化交付，并确保团队对此负责。
构建并领导项目经理团队
- 招聘、培养和管理项目经理和项目协调员团队；建立跨层级和业务段的明确职业发展路径。
- 负责该职能运行的标准——最佳实践、变更管理、流程文档——并确保它们从我们最复杂的客户向下扩展到最高销量的客户。
查看英文原文
CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.
Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
About the Role
We're hiring a Director of Project Management to help us evolve our Project Management practice to scale along the growing needs of the organization - to build a team of PMs who own delivery end-to-end across our full customer base, a governance system that surfaces risk before it becomes an escalation, and an operating rhythm that makes “on track” a verifiable claim rather than a status update. You'll start by upleveling how we deliver our largest, most complex enterprise implementations, then build out how project management scales efficiently across the rest of our customer base. This is a builder role - you will establish project management as a first-class function here, not maintaining an existing one.
CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States
What You'll Do
Own Delivery Governance Across the Full Portfolio
- Serve as the single accountable owner for project governance across implementation segments, from our largest enterprise accounts to our highest-volume, scale-motion accounts.
- Build and run a risk-visibility system — dashboard, thresholds, escalation triggers — that surfaces problems before they reach leadership, not after.
- Define milestone gates for engagements at every scale, from high-touch enterprise builds to lighter-touch scale delivery, and hold the team accountable to them.
Build and Lead the PM Organization
- Hire, develop, and manage a team of project managers and project coordinators; build a defined career path across levels and segments.
- Own the standards this function runs on — best practices, change management, workflow documentation — and make sure they scale from our most complex accounts down to our highest-volume ones.
- Design and build a project coordinator model to support scale delivery: milestone-based check-ins, AI-assisted monitoring, and a delivery model that can responsibly cover a high volume of concurrent projects per coordinator.
Raise the Bar on Enterprise Delivery
- Partner with Architecture leadership to draw a clear line between system design ownership and project accountability ownership — and hold that line as the organization scales.
- Diagnose and close the specific gaps that let complex projects run today without a single accountable owner.
Drive Operating Rhythm and Visibility
- Run a recurring delivery forum reporting progress, risk, and change management status across segments.
- Report delivery health, risk, and escalation trends to CX leadership on a defined cadence.
What You'll Need
- 8+ years in project or program management for software implementations, including 5+ years building or leading a PM team — not solely individual-contributor PM experience.
- Direct experience implementing enterprise SaaS within an internal delivery team or a partner organization (systems integrator, consulting firm, or implementation partner) — deep familiarity with the operational rigor enterprise buyers expect, independent of any single product.
- Experience designing delivery models that work at more than one scale — you've built or run both high-touch, complex delivery and higher-volume, lighter-touch delivery, and know how those operating models differ.
- A demonstrated track record of building a PM function or operating system where one didn't previously exist, or was under-resourced — not just operating inside an already-mature one.
- Comfortable being the accountable owner of a project's outcome without owning the technical solution — this is an operational and stakeholder-management role, not an architecture role.
Nice to Have
- Experience with incentive compensation management (ICM) or a similarly complex, configuration-heavy enterprise software category.
- Experience designing or scaling a project coordinator / delivery-ops model for a high-volume, lower-touch customer segment.
Benefits
- (US-ONLY)Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.
- Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge.
- Annual Stipends: Dedicated funds for your professional development and caretaking needs.
- Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does.
- Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.
- Premium Tools: The latest Apple hardware to empower you to do your best work.
- Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.
Notice for Prospective Candidates
- Only emails from @captivateiq.com should be trusted.
We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
- Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
- Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
- Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
- Ask candidates to make a payment in order to be considered for a position.
- Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
- Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.