欺诈调查官
Fraud Investigation Officer
Moniepoint Inc. 是非洲的一站式金融平台，每月帮助2000万企业和个人使用无缝支付、银行、信贷、跨境和业务管理工具。
作为尼日利亚最大的商户收单机构，我们支持该国大部分的销售点（POS）交易。通过我们的子公司，Moniepoint Inc. 每年处理的数字支付交易价值超过2500亿美元。
职位简介
欺诈调查专员负责调查可疑的欺诈行为，识别欺诈趋势，支持资金追回工作，并根据调查结果推荐控制改进措施，以减少欺诈损失并保护公司及其客户。
主要职责
- 调查欺诈案件并根据现有证据确定适当的处理结果。
- 分析交易模式以识别欺诈趋势和新兴风险。
- 记录调查结果并保持准确的案件记录。
- 通过与内部和外部利益相关者合作支持资金追回工作。
- 及时上报复杂或高风险案件。
- 根据调查结果推荐流程和控制改进措施。
- 与产品、运营、合规、客户服务及其他利益相关者协作解决欺诈相关问题。
- 确保调查在约定的服务水平（SLA）内完成。
任职资格与经验
- 相关领域的学士学位。
- 2–4年欺诈调查、银行业、金融科技或相关风险职能的工作经验。
- 熟悉数字支付欺诈、交易分析和欺诈调查技术者优先。
核心能力
- 强大的分析和解决问题的能力。
- 注重细节和良好的判断力。
- 出色的书面和口头沟通能力。
- 有效管理多项调查的能力。
- 强大的利益相关者管理和协作能力。
- 高度的诚信和保密意识。
关键绩效指标（KPI）
- 调查处理时间（TAT）。
- 在SLA内解决的案件。
- 调查质量和准确性。
- 识别并报告的欺诈趋势。
- 资金追回成功率。
- 调查记录和建议的质量。
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Who we are
Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.
As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.
Summary
The Fraud Investigation Officer is responsible for investigating suspected fraudulent activities, identifying fraud trends, supporting fund recovery efforts, and recommending control improvements to minimize fraud losses and protect the organization and its customers.
Key Responsibilities
- Investigate fraud cases and determine appropriate outcomes based on available evidence.
- Analyze transaction patterns to identify fraud trends and emerging risks.
- Document investigation findings and maintain accurate case records.
- Support fund recovery efforts by engaging internal and external stakeholders.
- Escalate complex or high-risk cases in a timely manner.
- Recommend process and control improvements based on investigation findings.
- Collaborate with Product, Operations, Compliance, Customer Support, and other stakeholders to resolve fraud-related issues.
- Ensure investigations are completed within agreed service levels (SLAs).
Qualifications & Experience
- Bachelor's degree in a relevant field.
- 2–4 years' experience in fraud investigations, banking, fintech, or a related risk function.
- Knowledge of digital payment fraud, transaction analysis, and fraud investigation techniques is an advantage.
Key Competencies
- Strong analytical and problem-solving skills.
- Attention to detail and sound judgment.
- Excellent written and verbal communication.
- Ability to manage multiple investigations effectively.
- Strong stakeholder management and collaboration skills.
- High level of integrity and confidentiality.
Key Performance Indicators (KPIs)
- Investigation turnaround time (TAT).
- Cases resolved within SLA.
- Investigation quality and accuracy.
- Fraud trends identified and reported.
- Fund recovery success rate.
- Quality of investigation documentation and recommendations.