销售主管 - 英国 - CCAAS 解决方案
Sales Executive - UK - CCAAS Solutions
在TTEC Digital，我们指导客户让员工感受到被重视和充分支持，因为卓越的客户体验始于员工。我们的愿景一致，是一个员工可以茁壮成长的地方。
关于TTEC Digital
TTEC Digital是全球领先的客户体验（CX）技术和解决方案合作伙伴，通过云联络中心、人工智能、自动化和数字化转型解决方案，帮助组织现代化客户互动。
我们与NICE、Genesys、Microsoft、Cisco、Google、Five9和Zoom等行业领先的科技供应商合作，提供创新的联络中心即服务（CCaaS）、人工智能驱动的客户体验、员工优化和托管服务解决方案。
随着组织持续转变与客户的互动方式，TTEC Digital能够独特地帮助客户设计、实施、优化并支持现代CX生态系统，从而实现可衡量的业务成果。
职位概述
TTEC Digital正在寻找一位高绩效的企业客户经理，推动我们CCaaS和客户体验解决方案组合的新业务增长。
这是一个以猎手为导向的个人贡献者角色，负责在企业及中上规模市场组织中识别、开发并完成新客户机会。理想的候选人具备销售复杂技术和服务解决方案的出色业绩，能够独立生成销售渠道，并处理多利益相关方的销售流程。
此职位的成功需要采用咨询式方法，建立高管级关系，并能够定位技术和专业服务解决方案，帮助组织转型客户体验运营。
主要职责
• 通过销售CCaaS、人工智能、客户体验和数字化转型解决方案创造新的业务收入
• 制定并执行战略客户计划，识别并渗透目标客户
• 通过外部业务拓展活动、合作伙伴关系、网络拓展、推荐和行业参与来开拓并创建销售渠道
• 与高级利益相关者互动，包括首席信息官（CIO）、首席运营官（COO）、客户体验负责人、联络中心负责人和运营高管
• 从初步调研到合同谈判和成交，主导复杂的销售流程
• 与解决方案架构师、咨询、交付和合作伙伴团队协作，制定定制化的客户解决方案
查看英文原文
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
About TTEC Digital
TTEC Digital is a leading global customer experience (CX) technology and services partner, helping organizations modernize customer engagement through cloud contact center, AI, automation, and digital transformation solutions.
We partner with industry-leading technology providers including NICE, Genesys, Microsoft, Cisco, Google, Five9, and Zoom to deliver innovative Contact Center as a Service (CCaaS), AI-powered customer experience, workforce optimization, and managed services solutions.
As organizations continue to transform how they engage customers, TTEC Digital is uniquely positioned to help clients design, implement, optimize, and support modern CX ecosystems that drive measurable business outcomes.
Position Overview
TTEC Digital is seeking a high-performing Enterprise Account Executive to drive new business growth across our CCaaS and Customer Experience solutions portfolio.
This is a hunter-focused individual contributor role responsible for identifying, developing, and closing new logo opportunities within enterprise and upper mid-market organizations. The ideal candidate has a proven track record selling complex technology and services solutions, generating pipeline independently, and navigating multi-stakeholder sales cycles.
Success in this role requires a consultative approach, executive-level relationship building, and the ability to position both technology and professional services solutions that help organizations transform customer experience operations.
Key Responsibilities
• Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions
• Develop and execute strategic account plans to identify and penetrate target accounts
• Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement
• Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives
• Lead complex sales cycles from initial discovery through contract negotiation and close
• Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions
• Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
• Manage sales opportunities, forecasting, and pipeline activity within CRM systems
• Respond to RFPs, develop business cases, and present solution recommendations to executive audiences
• Consistently achieve or exceed annual revenue and quota targets
• Establish trusted advisor relationships with customers and technology partners
Required Qualifications
• 10+ years of mid market to enterprise level consultative solution-selling experience
• 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology
• Proven success generating net-new business opportunities and closing complex enterprise deals
• Demonstrated track record achieving or exceeding sales quotas
• Experience managing multi-stakeholder sales processes with enterprise organizations
• Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies
• Ability to engage executive decision-makers and influence business outcomes
• Experience coordinating cross-functional teams throughout the sales process
• Strong presentation, negotiation, communication, and relationship-building skills
Preferred Qualifications
• Experience selling CCaaS, customer experience, AI, workforce optimization, and contact center transformation solutions within one or more leading ecosystems, including NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy.
• Proven success selling complex technology and professional services engagements, including six-figure to multi-million-dollar opportunities.
• Established relationships with enterprise contact center, customer experience, IT, and operations leaders.
What Makes Someone Successful in This Role
• Hunter mentality with a passion for creating opportunities
• Self-starter who operates effectively with minimal direction
• Strong business acumen and consultative selling skills
• Highly organized with disciplined pipeline management
• Comfortable navigating ambiguity and building new markets
• Team-oriented collaborator who works effectively across sales, consulting, delivery, and partner organizations
Compensation & Benefits
TTEC Digital offers a competitive compensation package including base salary, commission, comprehensive health benefits, retirement savings programs, paid time off, and opportunities for career growth within a global customer experience leader.