远程工作雷达

企业IT支持专员

Enterprise IT Support Specialist

开发工程职能支持限定地区（需当地身份）
公司Nymbus
薪资未公开
工作地点United States
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间今天
数据来源Himalayas
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注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。

Nymbus 不仅仅是一家金融科技领域的领导者；我们是一个充满创新精神的社区，致力于重新定义银行服务。我们获奖的现代核心平台和基于云的技术是金融机构现代化和卓越发展的基石。
我们在业务中采用以人工智能为核心的思维方式，持续改进我们的工作方式以及为客户创造的价值。我们的文化建立在协作、责任和对执行的坚定承诺之上。
工作环境：
Nymbus 是一家以远程办公为主的企业。偶尔可能需要出差，用于客户项目、团队规划会议或项目活动。工作时间主要与东部时间区一致；优先考虑位于东部或中部时间区的候选人。虽然要求标准工作时间，但有时可能需要在非工作时间提供支持，以应对关键的运营活动。
职位概述：
企业 IT 支持专家为企业的 IT 提供日常的技术和运营支持。该职位负责员工的入职和离职流程、身份和访问管理、终端设备管理，并支持员工日常依赖的技术。
这不仅仅是一个传统的客服角色。我们寻找一位喜欢解决问题、改进流程，并利用人工智能和自动化提升企业 IT 效率的人。
主要职责/工作内容：

  • 为企业员工提供硬件、软件、SaaS 应用程序和协作工具的一线和二线技术支持。
  • 识别、排查并解决 IT 相关问题。
  • 管理入职、离职、账户创建和权限变更。
  • 管理身份和访问管理，包括 SSO、MFA、用户账户和权限。
  • 使用移动设备管理（MDM）平台配置、部署和支持 macOS 和 Windows 设备。
  • 使用 IT 服务管理（ITSM）平台记录、优先处理并解决支持请求。
  • 维护 IT 资产、软件许可和操作文档。
  • 与其他 IT 团队合作，解决技术问题并提升企业 IT 运营。
  • 任职资格：
  • 3 年以上 IT 支持、企业 IT 或系统管理经验。
  • 具备支持 macOS 和 Windows 环境的经验。
  • 具备身份和访问管理（IAM）、单点登录（SSO）和移动设备管理（MDM）的经验。
  • 具备云计算、容器化技术（如 Kubernetes）和自动化工具（如 Ansible、Terraform）的经验。
查看英文原文

Nymbus ( isn’t just a leader in fintech; we’re a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel.
We operate with an AI-first mindset across our business, continuously improving how we work and the value we deliver to our clients. Our culture is grounded in collaboration, accountability, and a strong commitment to execution.
WORK ENVIRONMENT:
Nymbus is a remote-first company. Occasional travel may be required for client engagements, team planning sessions, or project activities. Working hours primarily align with the Eastern Time Zone; candidates located in the Eastern or Central time zones are preferred. While standard business hours are expected, occasional after-hours support may be required for critical operational activities.
POSITION SUMMARY:
The Enterprise IT Support Specialist provides day-to-day technical and operational support for Enterprise IT. This role is responsible for onboarding and offboarding employees, identity and access management, endpoint administration, and supporting the technologies employees rely on every day.
This is more than a traditional Help Desk role. We're looking for someone who enjoys solving problems, improving processes, and leveraging AI and automation to make Enterprise IT more efficient.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

  • Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools.
  • Identify, troubleshoot, and resolve IT-related issues.
  • Manage onboarding, offboarding, account provisioning, and access changes.
  • Administer identity and access management, including SSO, MFA, user accounts, and permissions.
  • Configure, deploy, and support macOS and Windows devices using Mobile Device Management (MDM) platforms.
  • Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform.
  • Maintain IT assets, software licensing, and operational documentation.
  • Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations.

QUALIFICATIONS:

  • 3+ years of experience in IT Support, Enterprise IT, or Systems Administration.
  • Experience supporting macOS and Windows environments.
  • Experience with identity and access management (IAM), Single Sign-On (SSO), and Mobile Device Management (MDM).
  • Experience with cloud-based SaaS applications and ITSM platforms.
  • Strong troubleshooting, communication, organization, and customer service skills.
  • Self-starter with strong ownership, curiosity, and a continuous improvement mindset.

Preferred Qualifications

  • Experience with JumpCloud, Google Workspace, Jamf, or similar platforms.
  • Experience with Jira Service Management.
  • Familiarity with PowerShell, Bash, Python, or other automation tools.

AI-First Expectations
AI is transforming Enterprise IT, and we expect every member of our team to embrace it as part of how they work. Successful candidates will:

  • Think AI first before approaching repetitive or manual work.
  • Use AI to improve productivity, documentation, troubleshooting, and communication.
  • Identify opportunities to automate routine tasks and improve operational efficiency.
  • Continuously learn and apply new AI capabilities responsibly and securely.

SALARY & BENEFITS:

  • Hourly pay: $38.00
  • Annual Cash Bonus and Equity Options commensurate with the role level and experience
  • 100% Remote
  • 401(k) plan
  • Insurance - Health, Dental and Vision
  • Paid Time Off

Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together!

Let’s Go!

Originally posted on Himalayas

本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。 本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。

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