Whiteshield运营分析师
Whiteshield Operations Analyst
关于公司 | Whiteshield 是一家以人工智能为核心的主权智能公司，帮助政府从洞察走向行动，从规划走向持续适应。其平台结合了人力资本智能、经济智能和自适应政策应用，为决策者提供实时支持。公司成立于2011年，融合公共政策专长、自有数据资产和人工智能驱动的应用程序，覆盖人力资本发展、经济竞争力和社会转型领域。
公司在迪拜（DIFC）和利雅得设有主要运营中心，并在中东、欧洲、非洲、欧亚大陆和亚洲拥有全球业务网络，为全球政府、主权机构、多边组织和领先企业服务。
你将发挥的作用 | 我们正在寻找一位分析能力强、注重实践的运营分析师，支持一项全公司范围的运营转型计划，向首席绩效官汇报。这不仅是一个分析岗位，更是一个实操岗位：你将梳理公司内部的工作流程，然后帮助在核心平台上实现标准化、自动化和管理。
跨团队协作，你将记录并绘制我们的运营流程，建立清晰的基准线，然后构建工作流、管理工具并保持数据整洁，从而将该基准线转化为可扩展的运营模式。你将与运营主管以及财务、交付、CRM系统、仪表盘和人力资源方面的运营团队密切合作。
这个职位适合那些喜欢理解组织运作方式、能快速建立关系、挑战现有工作方式，并且愿意深入细节、亲自完成工作的人员。
职责描述 |
业务流程映射
• 主导跨运营和公司职能的端到端业务流程文档编写。
• 开展利益相关者访谈和研讨会，了解现有流程。
• 产出清晰的流程图、工作流和支持性文档。
• 记录决策点、审批流程、依赖关系和系统交互。
• 建立并维护一个集中化的运营流程和文档仓库。
流程改进与自动化
• 识别低效环节、重复操作、手动任务和运营风险。
• 设计未来状态的标准化工作流，并且重要的是，将其构建出来。
• 在现有技术栈上（Slack 表单和工作流、Notion 数据库和模板）构建无代码自动化，使流程减少人工操作。
查看英文原文
ABOUT US | Whiteshield is an AI-native sovereign intelligence company helping governments move from insight to action and from planning to continuous adaptation. Its platform combines workforce intelligence, economic intelligence and adaptive policy applications to support decision-makers in real time. Founded in 2011, the company combines public policy expertise, proprietary data assets and AI-enabled applications across workforce development, economic competitiveness and societal transformation.
With principal operations in Dubai (DIFC) and Riyadh and a global footprint across the Middle East, Europe, Africa, Eurasia and Asia, Whiteshield serves governments, sovereign institutions, multilateral organisations and leading corporations worldwide.
WHERE YOU FIT IN |
We are looking for an analytical, hands-on Operations Analyst to support a business-wide operational transformation programme, reporting to the Chief Performance Officer. This is a doing role as much as an analysis role: you will map how work is performed across the firm, then help standardise, automate and administer it on our core platforms.
Working across teams, you will document and map our operational processes to create a clear baseline, then build the workflows, administer the tools and keep the data clean that turn that baseline into a scalable operating model. You will work closely with the Head of Operations and the operations team across finance, delivery and CRM systems, dashboards and HR.
This role suits someone who enjoys understanding how organisations operate, builds relationships quickly, challenges existing ways of working, and is happy to get into the detail and do the work themselves.
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WHAT YOU WILL DO |
Business process mapping
• Lead the documentation of end-to-end business processes across operational and corporate functions.
• Conduct stakeholder interviews and workshops to understand current processes.
• Produce clear process maps, workflows and supporting documentation.
• Capture decision points, approvals, dependencies and system interactions.
• Build and maintain a central repository of operational processes and documentation.
Process improvement and automation
• Identify inefficiencies, duplication, manual activities and operational risks.
• Design future-state, standardised workflows and, importantly, build them.
• Build no-code automations on the existing stack (Slack forms and workflows, Notion databases and templates) so processes run with less manual effort.
• Validate documentation and improvements with business leaders, and iterate.
Tools administration and adoption
• Own the day-to-day administration of Slack and Notion: channel architecture, permissions and access, structure, hygiene and user management.
• Maintain the Notion knowledge base as the single, well-organised home for processes and documentation.
• Apply the permission and data-classification rules set by the Head of Operations.
• Act as first-line support for Slack, Notion and Claude, and drive adoption across teams through simple guides and hands-on help.
Data hygiene and reporting
• Maintain accurate operational data across Scoro, HubSpot and the staffing tracker, ensuring consistency between systems.
• Support resource planning by monitoring project allocations, utilisation and billability, ensuring staffing records accurately reflect delivery plans.
• Proactively identify and investigate discrepancies between planned allocations and recorded time (e.g. consultants allocated to one project but logging time elsewhere), working with stakeholders to resolve issues and maintain governance.
• Monitor staffing compliance, highlighting allocation conflicts, capacity risks and data quality issues that may impact reporting or resource planning.
• Apply and maintain the shared project code structure to ensure consistency across projects, people, pipeline and time reporting.
• Prepare recurring operational KPI and utilisation reports, ensuring dashboard inputs are accurate, reconciled and up to date.
• Identify opportunities to improve data quality, reporting accuracy and operational governance through stronger processes and controls.
Operational transformation
• Contribute to the rollout of new operational platforms and ways of working.
• Ensure documentation and data support future automation and a scalable operating model.
• Produce reports and insights to support operational decision-making.
The stack you will work with
• Collaboration and knowledge: Slack, Notion, Claude.
• Delivery and commercial systems: Scoro, HubSpot, Workable, Jira and Xero
• Analysis and mapping: Excel, and process-mapping tools.
Requirements
WHO WE LOOK FOR |
· Naturally curious with a desire to understand how organisations operate.
· Strong analytical mindset with exceptional attention to detail.
· Able to simplify complex operational processes into structured documentation.
· Confident engaging with stakeholders at all levels of the organisation.
· Highly organised with the ability to manage multiple workstreams simultaneously.
· Comfortable working independently in a fast-paced, evolving environment.
· Solutions-oriented with a continuous improvement mindset.
· Strong sense of ownership and accountability.
WHAT WILL MAKE YOU SUCCESSFUL |
The successful candidate enjoys understanding how organisations work at a fundamental level. They are comfortable asking questions, challenging norms and bringing structure to complex operational environments.
Within the first three months, they will have developed a comprehensive library of business process documentation, established a consistent approach to process mapping across the organisation, and identified opportunities to simplify, standardise and automate key operational workflows.
Benefits
· Opportunity to contribute to a high-impact operational transformation programme.
· Exposure to senior stakeholders across the business.
- Fast-paced, collaborative consulting environment.
- Opportunity to shape foundational processes that will support future automation and AI initiatives.
- Potential for contract extension based on business needs and performance.
Originally posted on Himalayas