双语医疗虚拟助理 (西班牙语-英语)
Bilingual Medical Virtual Assistant (Spanish-English)
职位名称：医疗虚拟助理（西班牙语-英语双语）– 前台及行政支持
职位类型：全职
工作时间：上午8:00 – 下午5:00（东部时间）
工作日：周一至周五
薪资：每小时6 – 8美元（根据经验而定）
职位代码：[I-EPP]
工作地点：远程
工作范围 / 职责
我们的客户是一家美国的医疗机构，提供物理治疗服务，专注于以患者为中心的护理和顺畅专业的前台体验。医疗虚拟助理将支持日常的行政和前台运营，并作为患者的联络人。
主要职责包括：
- 虚拟接待患者并协助办理入院手续。在入院期间通过平板电脑进行面对面的患者互动
- 收集患者的共付费用和免赔额并确认患者信息
- 回应来电并回答患者咨询
- 准确安排、确认和管理患者预约
- 进行患者沟通和后续跟进
- 通过远程行政任务支持患者护理协调
- 根据需要完成后台行政支持
- 在患者管理系统中输入和维护准确的患者数据
- 使用EMR/EHR系统（有WebPT经验者优先）
- 整个班次保持在虚拟视频会议室中，摄像头开启，以支持实时协作
要求
- 至少一年的医疗行政、医疗支持或医疗前台相关工作经验（包括虚拟助理经验）
- 在医疗环境中具有处理患者预约和来电的丰富经验
- 具备收集患者共付费用和免赔额的经验，能够专业且以患者友好的方式讨论付款
- 熟练使用EMR/EHR系统（有WebPT经验者优先）
- 需要具备英语和西班牙语的流利能力。能够在两种语言中清晰、专业且富有同理心地与患者沟通
- 需要自信地面对摄像头并与患者实时互动。在基于平板电脑的患者面对面虚拟互动中表现自信
- 主动、可靠，能够独立工作
- 注重细节，具备良好的组织能力
- 熟悉WebPT和Optimum者优先
基本要求
- 必须能清晰地用英语口语和书面表达
查看英文原文
Job Title: Medical Virtual Assistant (Spanish-English Bilingual) – Front Desk & Administrative Support
Position Type: Full-time
Work Hours: 8:00 AM – 5:00 PM (EDT)
Work Days: Monday to Friday
Salary: $6 – $8 per hour (depending on experience)
Job Code: [I-EPP]
Workplace: Remote
Scope of Work / Responsibilities
Our client is a U.S.-based healthcare practice that provides physical therapy services, focused on delivering patient-centered care and a smooth, professional front-desk experience. The Medical Virtual Assistant will support daily administrative and front-desk operations while serving as a key point of contact for patients.
Key responsibilities include:
- Greeting patients virtually and assisting with the check-in process. Conducting face-to-face patient interactions via tablet during check-in
- Collecting patient co-pays and deductibles and confirming patient details
- Answering inbound phone calls and responding to patient inquiries
- Scheduling, confirming, and managing patient appointments accurately
- Performing patient communication and follow-ups
- Supporting patient care coordination through remote administrative tasks
- Completing back-end administrative support as needed
- Entering and maintaining accurate patient data in the patient management system
- Using EMR/EHR systems (WebPT experience preferred)
- Remaining present in a virtual video conference room with camera on for the entire shift to support real-time collaboration
Requirements
- At least 1 year of experience in medical administration, healthcare support, or a healthcare front desk role (including virtual assistant experience)
- Prior and strong experience in handling patient scheduling and inbound calls in a healthcare setting.
- Proven experience collecting patient co-pays and deductibles, including discussing payments professionally and in a patient-friendly manner
- Comfortable using EMR/EHR systems (experience with WebPT is an advantage)
- Strong fluency in both English and Spanish is required. Able to communicate clearly, professionally, and empathetically with patients in both languages
- Must be confident being on camera and engaging patients in real time.Confident in tablet-based, patient-facing virtual interactions
- Proactive, reliable, and able to work independently
- Detail-oriented with strong organizational skills
- Proficiency in WebPT and Optimum is a plus
Basic Requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Technical Requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 15 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
Originally posted on Himalayas