客户成功经理
Customer Success Manager
LeadOrigin 是一家专注于数字化转型与智能解决方案的现代咨询公司。我们的使命是帮助您从过去顺利过渡到当下，让您的业务在数字时代脱颖而出。我们倾听、协作，并提供定制化方案以实现您的企业目标。我们全套的营销与创意服务倡导定制化、全渠道和数据驱动的营销策略，从而带来无与伦比的数字智能、商业洞察和改变游戏规则的创意。
职位职责：
• 跟踪并负责客户成功指标、客户满意度、响应时间和推荐状态
• 新客户入职
• 联系潜在客户
• 提供持续的客户支持和营销策略
• 提供数字战略指导，以提升客户的营销表现和在线可见性
• 确保客户留存和满意度，同时积极监控客户健康指标
• 推动跨职能项目以改善整体客户体验
• 在多种使用场景和行业垂直领域中实施客户成功最佳实践
• 定期进行客户审查和营销发布会议，庆祝积极成果并识别增长机会
• 确保客户 100% 满意！
任职要求：
• 3 年以上广告代理机构经验
• 至少 1 年担任客户经理的经验（负责客户关系和成功）
• 数字营销和网页设计项目经验
• 精通 Google 套件
• 能够准备清晰简洁的客户可用文档，包括策略简报和工作说明书（SOW）
• 强大的分析能力，有证明的解读能力
• 出色的组织、沟通和演示技能
• 强大的客户关系和人际交往能力，能展现同理心和对客户及团队的承诺
所有信息将根据 EEO 指南保密。
查看英文原文
LeadOrigin is a modern consulting firm focused on digital transformation & intelligence. Our mission is to help you make the big shift from then to now by putting your business on the map in the Digital Age. We listen, collaborate, and deliver a tailored approach towards meeting your company’s goals and objectives. Our full suite of marketing & creative services advocate a customized, omni-channel, and data-driven marketing strategy resulting in unparalleled digital intelligence, business insights, and game-changing ideas.
Job Duties:
• Track and own Client Success metrics, client satisfaction, response times, and reference statuses
• Onboarding new accounts
• Reaching out to leads
• Provide continued client support and marketing strategies
• Provide digital strategy and guidance to improve clients marketing performance and online visibility
• Ensure client retention and satisfaction while actively monitoring client health metrics
• Drive cross-functional initiatives that will improve the overall client experience
• Implement client success best practices in a variety of use cases and industry verticals
• Conduct regular account reviews and marketing launch meetings to celebrate positive outcomes and identify opportunities for growth
• Ensure sure clients are 100% satisfied!
Qualifications
• 3+ years of advertising agency experience
• Minimum of 1 year as an Account Manager (where you were responsible for your clients’ relationship and success)
• Digital marketing and web design project experience
• Expert-level fluency with Google Suite
• Ability to prepare clear and concise client-ready documents including strategy briefs and SOWs
• Strong analytical skills with proven ability to demonstrate interpretation capabilities
• Outstanding organizational, communication, and presentation skills
• Strong client relationship and interpersonal skills who demonstrate empathy and commitment to the client and the agency team
All your information will be kept confidential according to EEO guidelines.