客户总监，生命科学
Account Director, Life Sciences
关于团队
OpenAI 的使命是构建安全的人工通用智能（AGI），使全人类受益。这一长期任务将世界顶尖的科学家、工程师和商业专业人士聚集在一个实验室中，共同完成这一目标。
为了实现这一使命，我们的市场进入（GTM）团队帮助客户理解、采用并部署 OpenAI 的技术，以支持他们最重要的工作流程。该团队由销售、解决方案、支持、营销和合作伙伴关系的专业人士组成，他们共同努力，将人工智能带给尽可能多的人和组织。
关于职位
作为专注于生命科学领域的客户总监，你将负责与生物制药、医疗技术和生命科学服务领域组织的高管级关系。这包括制药和生物技术公司、医疗设备和诊断公司、合同研究组织（CRO）、合同开发与生产组织（CDMO）、研究工具公司以及实验室或科学服务提供商。
这是一个需要了解生命科学公司如何创建、验证、制造、商业化和支持科学和医疗产品的职位。你将帮助这些客户评估和部署 OpenAI 的技术，以加速研发、改进临床和监管工作流程、扩大科学和医疗内容运营、现代化商业和现场团队，并提高高度监管环境中的知识型工作。
该职位结合了科学素养、企业销售纪律、技术好奇心和以关系驱动的客户领导力。你将与解决方案、研究、产品、法律、安全和合规团队紧密合作，为生命科学客户提供安全、负责任且高影响力的 AI 部署方案。
该职位可以远程办公，但纽约或旧金山办公室地点优先。我们采用每周三天在办公室的混合办公模式，并为新员工提供搬迁协助。
在此职位上，你将：
- 管理一个专注于生物制药、医疗技术、诊断、CRO、CDMO 和生命科学服务领域战略客户的组合
- 制定长期客户计划，将 OpenAI 的能力与客户在研发、临床开发、监管、制造、医学事务、商业和企业 IT 方面的优先事项相匹配
- 带领复杂的多利益相关方销售流程，与高管、技术负责人和科学利益相关者进行沟通
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ABOUT THE TEAM
OpenAI's mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world's best scientists, engineers, and business professionals into one lab together to accomplish this.
In pursuit of this mission, our Go To Market (GTM) team helps customers understand, adopt, and deploy OpenAI's technology across their most important workflows. The team is made up of Sales, Solutions, Support, Marketing, and Partnerships professionals who work together to bring AI to as many people and organizations as possible.
ABOUT THE ROLE
As an Account Director focused on Life Sciences, you will own executive-level relationships with organizations across biopharma, medical technology, and life science services. This includes pharmaceutical and biotechnology companies, medical device and diagnostics companies, contract research organizations, contract development and manufacturing organizations, research tools companies, and laboratory or scientific services providers.
This is a role for someone who understands how life sciences companies create, validate, manufacture, commercialize, and support scientific and medical products. You will help these customers evaluate and deploy OpenAI's technology to accelerate R&D, improve clinical and regulatory workflows, scale scientific and medical content operations, modernize commercial and field teams, and improve knowledge work across highly regulated environments.
The role blends scientific literacy, enterprise sales discipline, technical curiosity, and relationship-driven account leadership. You will partner closely with solutions, research, product, legal, security, and compliance teams to design secure, responsible, and high-impact AI deployments for life sciences customers.
This role can be remote but New York or San Francisco office locations are preferred. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees.
IN THIS ROLE, YOU WILL:
- Manage a focused portfolio of strategic life sciences accounts across biopharma, medtech, diagnostics, CROs, CDMOs, and life science services
- Develop long-term account plans that map OpenAI capabilities to customer priorities across R&D, clinical development, regulatory, manufacturing, medical affairs, commercial, and enterprise IT
- Lead complex, multi-stakeholder sales cycles with executives, technical leaders, scientific stakeholders, procurement, legal, privacy, security, and compliance teams
- Identify and shape high-value AI use cases such as drug discovery support, clinical trial operations, regulatory submissions, medical writing, pharmacovigilance, field enablement, customer operations, and enterprise knowledge workflows
- Partner with solutions and research engineering to design pilots and deployments that demonstrate measurable business, scientific, and operational impact
- Collaborate with privacy, security, legal, and compliance partners to support responsible AI deployment in regulated life sciences environments, including GxP and global data governance considerations
- Own revenue, consumption, pipeline, forecast accuracy, and expansion strategy for your accounts
- Monitor life sciences industry trends, regulatory shifts, competitive dynamics, and customer buying patterns to inform account strategy and the broader OpenAI go-to-market motion
- Represent OpenAI in life sciences industry forums and customer executive conversations, including settings such as JPM, BIO, HLTH, and targeted biopharma or medtech leadership events
- Partner cross-functionally with marketing, partnerships, communications, and product teams to build a repeatable life sciences go-to-market motion
WE'RE SEEKING SOMEONE WITH EXPERIENCE INCLUDING:
- 14+ years selling complex enterprise software, cloud, AI, data, or platform solutions to life sciences customers
- A track record of building and growing strategic accounts across biopharma, medtech, diagnostics, CROs, CDMOs, life science services, or adjacent scientific industries
- Proven success achieving and exceeding multi-million-dollar annual revenue targets in complex, regulated enterprise environments
- Experience managing C-suite and senior stakeholder relationships across R&D, clinical, regulatory, manufacturing, medical affairs, commercial, enterprise IT, security, and data organizations
- Strong understanding of life sciences workflows such as drug discovery, translational research, clinical development, regulatory submissions, quality, manufacturing, medical affairs, market access, and commercial operations
- Familiarity with data privacy, security, compliance, validation, GxP, and responsible AI considerations relevant to life sciences companies
- Demonstrated ability to create account strategy, navigate large buying committees, build executive consensus, and close complex platform or transformation deals
- Ability to translate technical AI capabilities into concrete business, scientific, and operational outcomes for life sciences customers
YOU MIGHT THRIVE IN THIS ROLE IF YOU:
- Are energized by helping life sciences companies use AI to advance scientific discovery, product development, and commercial impact
- Can translate complex scientific, technical, regulatory, and business needs into clear AI adoption strategies
- Are comfortable selling to both technical and non-technical executives across R&D, commercial, IT, data, security, legal, and compliance functions
- Bring curiosity about biology, medicine, devices, diagnostics, research services, and the changing operating model of life sciences companies
- Are a builder who enjoys creating repeatable sales motions, customer narratives, and proof points in an emerging market
- Are a strategic account leader who can move from executive vision to practical pilot design, adoption planning, expansion strategy, and measurable customer impact
- Are comfortable operating with ambiguity and creating clarity across complex, cross-functional engagements
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.