客户服务主管，财富管理
Client Service Executive, Wealth Management
关于公司：
Kilter Group 是一家创新且不断发展的金融服务公司，处于行业前沿。我们为个人、家庭、私营企业、家族办公室和非营利组织提供全面的个人和企业解决方案，以及财务、税务、遗嘱管理和投资建议。
我们的客户来自多样化的背景，包括企业家、公众人物、创意人士和科学家。我们与那些激励我们并分享我们以影响为导向的文化的个人和家庭合作。作为一家灵活的下一代公司，我们在挑战行业规范的同时，为客户提供一流的策略规划、教育和支持，帮助他们实现全部财务潜力。
如果您正在寻找一个以客户为中心、以增长为导向的职业，在一个重视创新、专业发展和灵活性的环境中工作，我们邀请您加入我们的团队。
职位要求
职位简介：
我们正在寻找一位经验丰富的客户服务中心主管加入我们的客户服务中心，成为一组客户的首要关系经理。这个职位适合一位以服务为导向的专业人士，享受建立持久客户关系的同时提供卓越的客户体验。
作为客户服务中心主管，您将与顾问、私人财富规划师、投资运营、保险专家和其他客户服务中心成员紧密合作，协调客户关系的各个方面。从领导客户服务中心会议和管理持续的服务请求，到协调财务规划项目和监督账户管理，您将在帮助客户实现财务目标方面发挥关键作用。
在 Kilter Group，我们的客户服务中心主管远不止是行政人员——他们是值得信赖的关系经理，积极预判客户需求，协调复杂的财务规划项目，并确保每一次客户互动都体现我们公司以高标准服务而闻名的品质。
您将负责以下事项：
- 客户关系管理
- 作为指定客户家庭组的主要联系人，全程提供卓越的客户体验。
- 通过主动沟通、及时响应和周到服务建立值得信赖的长期关系。
- 预判客户需求，积极识别提升客户体验的机会。
查看英文原文
About Us:
Kilter Group is an innovative and growing financial services firm at the forefront of the industry. We provide comprehensive personal and business solutions along with financial, tax, fiduciary and investment advice to individuals, families, privately held businesses, family offices, and not-for-profit organizations.
Our clients come from diverse backgrounds, including entrepreneurs, public figures, creatives, and scientists. We collaborate with individuals and families who inspire us and share our impact-focused culture. As a nimble, next-generation firm, we challenge industry norms while delivering best-in-class strategic planning, education, and support to help clients reach their full financial potential.
If you are looking for a client-centered, growth-driven career in an environment that values innovation, professional development, and flexibility, we invite you to explore joining our team.
Requirements
About The Role:
We are seeking an experienced Client Service Executive to join our Client Service team and serve as the primary relationship manager for a portfolio of clients. This role is ideal for a service-driven professional who enjoys building lasting client relationships while delivering an exceptional client experience.
As a Client Service Executive, you will partner closely with Advisors, Private Wealth Planners, Investment Operations, Insurance Specialists, and other members of the Client Service team to coordinate every aspect of the client relationship. From leading client service meetings and managing ongoing service requests to coordinating financial planning initiatives and overseeing account administration, you will play an integral role in helping clients achieve their financial goals.
At Kilter Group, our Client Service Executives are far more than administrators—they are trusted relationship managers who proactively anticipate client needs, coordinate complex financial planning initiatives, and ensure every client interaction reflects the high standard of service our firm is known for.
What You Are Responsible For:
- Client Relationship Management
- Serve as the primary point of contact for an assigned group of client households, delivering an exceptional client experience throughout the relationship.
- Build trusted, long-term relationships through proactive communication, responsiveness, and thoughtful service.
- Anticipate client needs and proactively identify opportunities to enhance the client experience.
- Coordinate and resolve client requests while maintaining clear communication and timely follow-up.
- Partner with Advisors and Private Wealth Planners to ensure clients receive coordinated, comprehensive financial guidance.
- Client Meeting Coordination
- Coordinate all aspects of client meetings, including scheduling, agenda preparation, gathering financial information, and preparing meeting materials.
- Lead client service meetings and participate alongside Advisors and Private Wealth Planners during financial planning meetings.
- Prepare comprehensive meeting summaries, document recommendations, and coordinate post-meeting action items.
- Ensure all follow-up tasks are completed accurately and within established service standards.
- Financial Planning & Client Support
- Assist Advisors and Private Wealth Planners with implementing financial planning recommendations.
- Prepare financial planning materials, cash flow projections, investment reports, and other client deliverables.
- Coordinate estate planning, insurance planning, retirement planning, and investment implementation activities.
- Support clients throughout the implementation process while ensuring a seamless experience across all service areas.
- Account Administration & Operations
- Coordinate new account openings, account maintenance, transfers, money movement requests, beneficiary updates, and other account servicing activities.
- Prepare and process custodian paperwork while ensuring accuracy and completeness.
- Serve as a liaison between clients, custodians, and internal team members to facilitate timely completion of requests.
- Monitor outstanding service requests and proactively communicate status updates to clients and team members.
- CRM & Operational Excellence
- Maintain accurate and complete client records within Tamarac CRM and other firm systems.
- Manage client workflows, tasks, and activities while ensuring timely completion and documentation.
- Maintain the integrity of client data and ensure documentation meets firm standards.
- Identify opportunities to improve workflows, enhance operational efficiency, and strengthen the client experience.
- Collaboration & Teamwork
- Partner closely with Advisors, Private Wealth Planners, Investment Operations, Insurance Specialists, and fellow Client Service Executives to deliver coordinated client service.
- Share knowledge, best practices, and resources to support the continued development of the Client Service team.
- Contribute to departmental initiatives, process improvements, and firm-wide projects that enhance service delivery and operational excellence.
- Foster a collaborative, positive, and client-first culture throughout the organization.
What You’ll Bring:
- 5+ years of experience in client service, relationship management, wealth management operations, or a similar role within an RIA, broker-dealer, family office, or financial services firm.
- Bachelor's degree from an accredited college or university.
- Series 65 or Series 66 preferred (waived with CFP® certification or equivalent designation where applicable).
- Demonstrated experience supporting high-net-worth clients and coordinating complex financial planning and investment relationships.
- Strong understanding of investment accounts, retirement plans, trust accounts, account servicing, and money movement processes.
- Outstanding organizational skills with exceptional attention to detail and follow-through.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to work independently while collaborating effectively across multiple departments.
- Commitment to maintaining the highest standards of professionalism, ethics, confidentiality, and client service.
- Ability to thrive in a remote work environment while maintaining high accountability.
Preferred Qualifications:
- Financial Paraplanner Qualified Professional™ (FPQP®)
- Life & Health Insurance License
- Experience with Tamarac CRM and Tamarac Reporting
- Experience using eMoney
- Experience supporting clients within a fee-only or fee-based Registered Investment Advisor
Benefits
What You’ll Enjoy About Us:
- A Collaborative, Mission-Driven Team – Work with smart, diverse, and growth-focused professionals who are committed to making an impact.
- Top-of-Industry Compensation & Benefits – Competitive salary, employer-sponsored health, medical, and dental benefits, and a 401(k) match.
- Work-Life Flexibility – Paid time off, including vacation, sick leave, and 12 paid holidays.
- Sabbatical Program – Take time to recharge, travel, and spend quality time with loved ones.
- Professional Development – Tuition reimbursement and ongoing industry-focused learning.
- Flexible Remote Work – Enjoy the benefits of remote work while maintaining a location base.
- Bi-Annual Team Off-Sites – Connecting is important, you will use this time personally and professionally.
Originally posted on Himalayas