高级平台经理，社区体验平台产品
Senior Platform Manager, Community Experience Platform Products
Airbnb 诞生于 2007 年，当时两位房东热情接待了三位客人，如今已发展成为拥有超过 500 万房东的全球性平台，为几乎每个国家的超过 20 亿位客人提供了住宿服务。每天，房东们提供独特的居住体验，让客人能够以更真实的方式与社区建立联系。
你将加入的团队：
Airbnb 是一家由愿景和使命驱动的公司。我们的产品经理（PM）体现了这种文化和思维方式。在这里，平台产品经理首先设想我们社区（房客和房东）的理想状态，然后从该状态出发进行逆向思考，并以可扩展的方式实现这一愿景。他们倡导成功的战略，并利用数据确保我们在该战略上取得进展。他们与才华横溢的跨职能团队成员（包括产品营销、工程、设计、分析等）合作，并带领团队实现共同的愿景。我们正在寻找希望加入我们这段旅程的领导者，以完成我们“让世界充满归属感”的使命。
你将带来的影响：
支持旅程从房客或房东寻求帮助的那一刻开始，直到他们的挑战得到解决为止。社区体验平台的产品经理负责推动跨团队协作，交付一流的客服体验和平台功能。敏锐的用户体验洞察力、强大的协作和影响力是作为社区体验平台产品经理成功的关键。社区体验平台高级平台产品经理将负责支撑 Airbnb 客服体验的主要体验平台。成功的候选人将领导高影响力的项目，并与公司内多个跨职能团队协作。
典型的一天：
- 了解竞争格局，挑战现状，影响设计和产品营销团队，激励人们朝着统一的目标努力。
- 与团队定义明确可衡量的目标和关键成果。
- 制定成功的战略并创建合理的路线图。
- 与公司内部的高级领导和相关方对齐愿景、OKR、战略和路线图。
- 根据多方利益相关者的输入优先处理工作，同时保持灵活并进行迭代或调整。
- 维护产品待办事项和产品路线图。
- 与高级技术负责人合作，与来自多个团队的跨职能领导一起执行愿景。
- 展示产品
查看英文原文
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb is a vision and mission driven company. Our Product Managers (PMs) embody this culture and mindset. Platform Product Managers here imagine the ideal end state for our community (guests and hosts) first, work backwards from it, and deliver the vision in a scalable way. They champion a winning strategy and leverage metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across product marketing, engineering, design, analytics, etc.) and lead teams to execute upon a shared vision. We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere.
The Difference You Will Make:
A support journey starts from the moment a guest or a host reaches out for help and ends when his/her challenge is resolved. PMs at Community Experience Platform lead cross team collaborations and deliver best-of-the-class support experience and platform capabilities. Keen eyes on great user experience, strong collaboration and influence skills are must-haves to thrive as a PM in Community Experience Platform. The Senior Platform Product Manager, Community Experience Platform will be responsible for major experience platforms that power Airbnb’s support experiences. The successful candidate will lead high profile projects and work collaboratively across multiple cross functional teams across the company
A Typical Day:
- Understand the competitive landscape. Challenge the status quo. Influence design and product marketing team and inspire people towards a unified outcome.
- Define success with clearly measurable objectives and key results.
- Define a winning product strategy and create a sound roadmap.
- Align the vision, OKR, strategy and roadmap with senior leaders and stakeholders across the company.
- Prioritize work based on inputs from many stakeholders, while being flexible to iterate/change.
- Maintain product backlog and the product roadmap.
- Partner with senior tech leads and execute the vision with cross function leaders from multiple teams.
- Present product roadmap and status to the leadership on an ongoing basis.
Your Expertise:
- 5+ years of product management, or product design experience ( at least 5 out of the 8 years in a product management role).
- Exceptional communication skills. Being able to adapt communication style for different types of audiences.
- Ability to appreciate and articulate great user experience.
- Ability to quickly absorb technical concepts and communicate them to a non-technical audience.
- Outcome-oriented. Articulates the desired outcome and works collaboratively to create a path to achieve it.
- Experience working with partners beyond just one’s immediate cross functional team in a product management or business role.
- Radical thinking paired with strong execution. Can envision a world different from the status quo with the ability to articulate a clear path to get there.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$179,000—$207,000 USD
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.