客户支持专员
Customer Support Specialist
这是一个远程职位。
职位名称：客户支持专员
地点：远程（优先考虑尼日利亚本地）
公司：Urello Technologies LTD | Tivro Africa
关于我们
Tivro Africa 的使命是让非洲每个人的租赁流程更快、更安全、更透明。我们提供技术驱动的解决方案，用于验证租户和房产，降低风险并确保交易顺畅。无论您是在租赁房产还是寻找居住地，Tivro 的验证平台都是为您而建。
我们是一个小而有抱负的团队，正在寻找一位客户支持专员来加速我们的增长，并将 Tivro Africa 建设成非洲验证租赁解决方案的首选技术平台。
职位概述
客户支持专员将是用户的首要联系人，协助处理咨询、解决问题并确保客户满意度。您将与我们的运营和技术团队紧密合作，提供高效且富有同理心的支持。
资格要求
· 及时通过电子邮件、聊天和电话回应客户咨询。
- 识别并解决客户问题，提供有效的解决方案。
- 教育用户了解 Tivro Africa 的服务和平台功能。
- 将未解决的问题转交至相关团队，并跟进直至解决。
- 保持对客户互动的详细准确记录。
- 与团队合作，发现服务改进的领域。
- 提供反馈以提升客户体验和平台易用性。
要求
· 有客户支持或类似岗位的先前经验（优先考虑）。
- 英语沟通能力优秀（口头和书面）；掌握其他非洲语言者优先。
- 强大的问题解决能力和人际交往能力。
- 在快节奏环境中能够多任务处理并合理安排优先级。
- 熟悉技术，能够快速学习和解释数字平台。
- 在处理客户问题时具备高度的同理心和专业性。
福利
· 竞争性的薪资。
- 灵活的远程工作环境。
- 在快速发展的初创公司中的成长机会。
- 在非洲租赁市场产生有意义影响的机会。
- 全面的健康保险
- 每月网络补贴
- 零食补贴
加入 Tivro Africa，帮助塑造整个大陆安全可信的租赁未来！
最初发布于 Himalayas
查看英文原文
This is a remote position.
Job Title: Customer Support Specialist
Location: Remote (Nigeria-Based Preferred)
Company: Urello Technologies LTD | Tivro Africa
About Us
Tivro Africa was built with one mission to make the rental process faster, more secure, and more transparent for everyone in Africa. We provide tech-powered solutions for verifying tenants and properties, reducing risks, and ensuring smooth transactions. Whether you're renting a property or looking for a place to live, Tivro's verification platform is built for you.
We’re a small but ambitious team, and we’re looking for a Customer Support Specialist to accelerate our growth and establish Tivro Africa as the go-to technology platform for verified rental solutions.Role Overview
The Customer Support Specialist will act as the first point of contact for users, assisting with inquiries, resolving issues, and ensuring customer satisfaction. You’ll work closely with our operations and technical teams to provide efficient and empathetic support.
Qualifications
- Respond promptly to customer inquiries via email, chat, and phone.
- Identify and troubleshoot customer issues, providing effective solutions.
- Educate users about Tivro Africa’s services and platform features.
- Escalate unresolved issues to the relevant teams and follow up until resolution.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with the team to identify areas for service improvement.
- Provide feedback to enhance the customer experience and platform usability.
Requirements
- Previous experience in customer support or a similar role (preferred).
- Excellent communication skills (verbal and written) in English; knowledge of other African languages is a plus.
- Strong problem-solving and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Tech-savvy with the ability to learn and explain digital platforms quickly.
- High level of empathy and professionalism when dealing with customer concerns.
Benefits
- Competitive salary.
- Flexible, remote working environment.
- Opportunities for growth within a fast-growing startup.
- A chance to make a meaningful impact in the African rental market.
- Comprehensive Health Insurance
- Monthly Internet Allowance
- Snacks Stipend
Join us at Tivro Africa and help shape the future of secure and trusted renting across the continent!
Originally posted on Himalayas