Workday支持专员 / Workday功能分析师（一级/二级）
Workday Support Specialist / Workday Functional Analyst (Tier1/Tier 2)
在Kognitiv Inc.，我们正在重新定义成为Workday合作伙伴的含义。作为生态系统中增长最快的公司之一，我们为每项工作带来深厚的专业知识、创新思维和以员工为本的理念。我们不只是打造更好的Workday解决方案——我们打造的是一个有才华的人能够茁壮成长的公司。
准备好发挥你的最佳水平了吗？加入我们吧。
你准备好成为客户的Workday英雄了吗？
我们正在寻找一位高度积极、经验丰富的Workday功能与技术支援分析师加入我们的团队。这是一个关键的客户接触岗位，结合日常运营支持与跨多个行业的配置和增强工作。
如果你能在快节奏的环境中表现出色，擅长解决复杂问题，并且热衷于提供卓越的客户服务，我们希望收到你的申请！
你将负责：日常职责
作为我们客户的嵌入式顾问，你将成为主要的Workday支持专家（一级/二级）和增强资源：
- 客户支持：独立并与客户直接合作，为Workday提供专业的日常交易支持和“如何操作”的指导。
- 事件解决：管理客户帮助台，通过工单系统接收、解读并解决Workday事件和服务请求，确保正确升级并记录，直至最终解决。
- 系统增强：协助Workday系统增强，包括新报告开发、测试执行、数据加载以及使用集成工具。
- 交付卓越：快速准确地执行任务，满足严格的Service Level Agreements（SLAs），保持对客户满意度和流程改进的高度承诺。
你将带来：资格要求
- 经验：至少2年在Workday环境中的实际支持或配置经验。
- Workday专业知识：了解Workday的业务流程、安全角色、组织结构和报告基础。
- 咨询技能：在解决问题的环境中具备创造性与分析能力，能够在较少监督的情况下管理时间线。
- 沟通能力：优秀的英语口头和书面沟通能力，能够清晰有效地与客户和远程团队进行交流。
- 工作环境：能够跨时区工作（期望美国工作时间），适应高流量、快速变化的环境。
为什么加入我们？
查看英文原文
At Kognitiv Inc., we’re redefining what it means to be a Workday partner. As one of the fastest-growing companies in the ecosystem, we bring deep expertise, innovative thinking, and a people-first mindset to everything we do. We’re not just building better Workday solutions—we’re building a company where talented people thrive.
Ready to do your best work? Join us.
Are You Ready to Be the Client’s Workday Hero?
We are seeking a highly motivated and experienced Workday Functional & Technical Support Analysts to join our growing team. This is a critical client-facing role that blends day-to-day operational support with configuration and enhancement work across various industries.
If you thrive in a fast-paced environment, excel at solving complex problems, and are passionate about delivering exceptional client service, we want to hear from you!
What You Will Do: Day-to-Day Responsibilities
As an embedded consultant for our clients, you will act as the primary Workday support specialist (Tier 1/2) and enhancement resource:
- Client Support: Work independently and directly with clients to provide expert, day-to-day transactional support and "how-to" guidance for Workday.
- Incident Resolution: Manage the client help desk, receiving, interpreting, and resolving Workday incidents and service requests through a ticketing system, ensuring proper escalation and documentation through to final resolution.
- System Enhancements: Assist in Workday system enhancements, including new report development, testing execution, data loading, and utilizing integration tools.
- Delivery Excellence: Execute tasks quickly and accurately to meet strict Service Level Agreements (SLAs), maintaining a high commitment to client satisfaction and process improvement.
What You Will Bring: Qualifications
- Experience: Minimum 2+ years of hands-on experience supporting or configuring Workday environments.
- Workday Expertise: Base knowledge of Workday business processes, security roles, organizational structures, and reporting.
- Consulting Skills: Proven ability to work creatively and analytically in a problem-solving environment, managing timelines with little supervision.
- Communication: Excellent verbal and written English communication skills, with the ability to interface clearly and effectively with clients and remote teams.
- Work Environment: Capability to work across time zones (US hours expectation) and adapt to a high-volume, fast-changing environment.
Why Join Us?
This is an opportunity to significantly impact various global organizations by ensuring the seamless operation and enhancement of their Workday systems. We offer a platform for rapid skill development, diverse industry exposure, and a commitment to delivery excellence.
Ready to step into a challenging and rewarding client-facing role? Apply today!
Kognitiv is an Equal Opportunity Employer
All applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Kognitiv will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
Work Authorization
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Kognitiv.
Candidates who are currently employed by a client of Kognitiv or an affiliated Kognitiv business may not be eligible for consideration.
Estimated Application Deadline
This job postings' application deadline is an estimate, but ultimately the fill date is flexible and the job will remain open until filled. Any updates on deadlines will be communicated through this job posting.
2026-08-29Originally posted on Himalayas