战略客户成功经理
Strategic Client Success Manager
Ylopo, LLC 是一家快速发展的营销和技术公司，为全国成功的房地产经纪人提供互联网营销服务和专有的潜在客户生成与互动软件。我们正在寻找一位外向、技术敏锐的个人加入我们不断壮大的团队。
为什么在 Ylopo 工作？
在 Ylopo，我们为团队成员提供：
- 对个人发展的承诺，
- 通过与我们的高管团队对接，优先考虑公司目标，提供高层指导和支持，
- 对从初级到高级员工的优秀领导力和指导，并认可出色的努力，
- 团队建设活动、团队午餐/欢乐时光和其他全公司范围的活动
- 一个支持性、关怀的环境，致力于持续学习和成长。
我们正在招聘一名战略客户成功经理，负责管理一批高价值客户。在这个职位上，你将作为值得信赖的顾问，帮助我们最投入的合作伙伴实现成果、提升表现并从 Ylopo 获得长期价值。你将跨职能合作，就增长机会提供建议，并主动管理客户留存和采用工作。这是一个对战略思考者具有高影响力的职位，要求其擅长建立关系、解决复杂问题并实现可衡量的结果。
适合这个职位的团队成员应有成功辅导、建议和支持高知名度客户的记录，并且在帮助客户在其生命周期中实现最大价值方面有成功经验。最重要的是，我们寻找思维敏捷、注重细节、有条理、耐心、积极且善于思考的候选人。
职责：
- 作为关键客户的可信顾问，倾听客户，了解他们的目标、痛点和需求，提供指导和解决方案，帮助他们通过 Ylopo 实现成果
- 在客户整个生命周期中提供支持，确保客户的成就和 Ylopo 的成就通过采用、增长和持续订阅得以实现
- 将客户的战略需求转化为具体任务并执行，例如进行定期的电话检查和账户审查
- 理解客户的完整商业模式，与他们的内部团队建立良好关系，发现业务痛点，并将 Ylopo 的解决方案映射到这些挑战上
- 增加客户对 Ylopo 产品和服务的使用和采用
查看英文原文
About Us
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.
Why work for Ylopo?
At Ylopo we offer team members:
- a commitment to personal development,
- guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
- excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
- team building events, team lunches/ happy hours, and other company wide events
- a supportive, caring environment dedicated to continuous learning and growth.
We’re hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients. In this role, you’ll act as a trusted advisor, helping our most invested partners drive results, scale performance, and realize long-term value with Ylopo. You’ll collaborate cross-functionally, consult on growth opportunities, and proactively manage both retention and adoption efforts. This is a high-impact role for a strategic thinker who thrives on building relationships, solving complex challenges, and delivering measurable outcomes.
Team members well-suited to this role will have a track record of successfully coaching, advising, and supporting high-profile clients, and have previous success in aiding clients throughout their lifecycle to help them unlock the most value from solutions and services. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, organized, patient, positive, and thoughtful.
Responsibilities:
- Serve as a trusted advisor to a portfolio of key customers by listening to them, understanding their objectives, pain points, and goals. Provide guidance and solutions to help them achieve results with Ylopo
- Provide support throughout the client’s lifecycle, ensuring that the clients’ and Ylopo’s achievements are met through adoption, growth, and continued subscription
- Translate the strategic needs of our clients to tactical items and execute on those, such as conducting regular check-in calls and account reviews
- Understand the client’s full business model, developing a rapport across their internal team(s) to uncover business pain points and map Ylopo solutions to solve those challenges
- Grow usage and adoption of the Ylopo product suite through proactive engagement, education, strategic touchpoints, and effective planning
- Coordinate the involvement of other Ylopo personnel including executive leadership, account growth, marketing, and product development to meet account performance and adoption objectives and client expectations
- Drive incremental business growth through client advocacy and referenceable initiatives
Requirements:
- 5+ years of customer success management experience
- 5+ years of experience within SaaS and enterprise software
- Proven track record of demonstrated ability to drive client retention, adoption, and advocacy
- Experience with Salesforce preferred
- Excellent organizational and project management skills to manage multiple priorities and effectively motivate clients to align on execution
- Undergraduate degree highly preferred
- Excellent communicator with strong listening skills and technical aptitude
- Understanding of real estate and the real estate profession a plus, but not necessary
Compensation:
- Base: $70,000 - $80,000
- Bonus: 25% of base salary OTE
- Medical, dental, and vision benefits; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers.
This role is currently fully remote. Some small amount of long-distance travel may be required for training, company summits, or client events.
Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit:
Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
Originally posted on Himalayas