Netsuite 支持与优化（PPS）资深顾问
Netsuite Support & Optimization (PPS) Senior Consultant
从一开始，我们的目标就是建立一家与众不同的咨询公司——一家植根于核心价值观，并致力于为客户和员工创造积极体验的公司。我们坚信协作、热情、慷慨和坚持是推动我们成功的关键力量。我们的咨询服务涵盖会计与风险、技术驱动的转型以及交易领域，我们与客户携手解决当下的挑战，实现现在和未来的价值。
我们对员工的承诺获得了众多奖项，包括Inc5000的“增长最快的公司”和Glassdoor的“最佳工作场所”。点击此处了解我们的员工对我们独特文化的评价。
支持与优化高级顾问负责为客户提供高质量的NetSuite支持和优化服务。该职位将与支持与优化经理及主管紧密合作，解决支持工单，实施配置改进，并确保在NetSuite财务和运营模块中提供卓越的客户体验。
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福利摘要
CrossCountry的全面薪酬福利包括综合的医疗、牙科和视力保险；灵活支出账户；以及有公司匹配的401(k)计划。此外，员工还可以享受丰厚的育儿和产假政策、科技津贴和健康报销计划，所有这些都旨在支持职业发展和个人福祉。如需了解CrossCountry的详细福利信息，请访问我们的专属福利页面：https://www.crosscountry-consulting.com/careers/benefits/。
平等就业机会（EEO）
CrossCountry为所有员工和求职者提供平等的就业机会（EEO），并认为尊重和公平对待是打造高效且包容的工作环境的关键。
作为一家平权雇主，CrossCountry完全致力于遵守所有联邦、州和地方法律，禁止基于种族、肤色、宗教、年龄、性别、民族裔、残疾、怀孕、基因、性取向、退伍军人身份、性别认同或表达或其他受保护特征的歧视和骚扰。公司还遵守薪资透明度和劳动法规。
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From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value.
Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.
The Support & Optimization Senior Consultant is responsible for delivering high-quality NetSuite support and optimization services to our clients. This individual will work closely with the Support & Optimization Manager and Lead to resolve support tickets, implement configuration improvements, and ensure an excellent client experience across NetSuite financial and operational modules.
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Benefits Summary
The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.
Equal Employment Opportunity (EEO)
CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.
As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.
What You'll Do
- Manage and resolve support tickets throughout the full lifecycle, from initial receipt and triage to resolution and customer communication
- Support the full optimization lifecycle, including scoping, configuration, testing, and implementation of NetSuite enhancements
- Collaborate with the Support & Optimization Manager and Lead to ensure client objectives are met on time and within scope
- Work directly with clients to understand and resolve support issues, or reconfigure NetSuite to meet their expectations across financial modules and accounting workflows
- Identify support risks and issues and escalate appropriately, contributing to mitigation strategies
- Ensure support tickets are documented, prioritized, and resolved within agreed-upon timeframes, maintaining client satisfaction
- Participate in post-engagement reviews to capture lessons learned and contribute to continuous improvement of service delivery
- Serve as a NetSuite subject matter resource for clients and internal teams, providing guidance on operational and accounting-related configurations
- Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards
- Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes
What You'll Bring
- Bachelor's degree in Business, Accounting, Finance, or related field
- NetSuite Suite Foundation, Administrator, or ERP Consultant Certification preferred, or equivalent experience
- Working knowledge of accounting principles and financial processes (GL, AR, AP, financial reporting)
- 3+ years of experience working with NetSuite, including support, configuration, or implementation experience
- Consulting firm experience preferred
- Solid organizational and task management skills, with the ability to manage multiple concurrent tickets and projects
- Strong communication and interpersonal skills, with the ability to build relationships with clients and collaborate effectively with internal teams
- Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation
- Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve NetSuite configuration issues
- Must be based in the Philippines; this is a fully remote role