支持代表（早班/白天）
Support Representative (Morning/Daytime)
Zeel 支持代表 - 早班/日班
Zeel 是一家领先的值得信赖的健康与保健服务提供商，正在寻找一位聪明、有创新精神的员工加入我们的支持团队。支持代表是 Zeel 使命的核心，为包括医疗患者、退伍军人事务部医疗中心以及 Zeel 网络中的提供者在内的广泛客户群体提供一流的客户服务。
在这个职位中，你将确保每一次互动都体现出 Zeel 对卓越、五星级用户体验的承诺。你将协助想要预订健康和医疗服务的客户和患者，解决出现的问题，管理多条沟通渠道，并积极解决问题。该职位需要出色的多任务处理能力和强大的沟通技巧。
这是一个适合希望加入一个有趣、充满活力的团队的人的职位，该团队致力于提供无压力、无缝的健康和医疗服务。
这是一项全职工作，需要周末和节假日的工作时间——不是标准的朝九晚五岗位。这是一项完全远程的工作，但你必须在美国境内实际居住。
可能的班次包括：上午 8 点至下午 5 点、上午 10 点至晚上 7 点、上午 11 点至晚上 8 点（东部时间）。
职责包括：
- 通过为 Zeel 用户和网络中的提供者提供顶级客户和患者支持，成为 Zeel 的对外形象
- 通过短信、在线聊天、电子邮件和电话与客户、患者和提供者进行交流
- 处理情绪激动的客户和提供者的投诉
- 与 Zeel 网络中指定的提供者完成并安排预订
- 将优先级高、关键性的问题转交给相应的团队
- 改进我们的文档，帮助 Zeel 用户自助解决问题
- 必要时与其他部门和同事协作开展项目
在 Zeel 成功的客服代表通常具备：
- 3-4 年客户服务相关经验
- 出色的英语口头和书面沟通能力
- 使用工单系统（如 Zendesk 或 Kustomer）的经验
- 对客户富有同理心，能够快速评估情况和潜在问题
- 能够运用同理心来缓解困难局面
- 对客户满意度的执着——我们衡量 CSAT 和 NPS
- 适合我们快节奏创业环境的实干精神
福利包括：
- 灵活的休假制度
- 医疗、牙科和视力保险
- 401K（含公司匹配）
查看英文原文
Zeel Support Representative - Morning/Daytime
Zeel, a leading provider of trusted health and wellness services, is looking for a smart, innovative associate to join our Support team Support Representatives are at the heart of the Zeel mission, providing best-in-class service to a wide range of clients, including medical patients, VA Medical Centers, and providers in the Zeel network.
In this role, you’ll ensure every interaction reflects Zeel’s commitment to a superb, 5-star consumer experience. You’ll assist clients and patients looking to book wellness and medical services, troubleshoot issues, manage multiple lines of communication, and proactively solve problems. The role requires exceptional multitasking abilities and strong communication skills.
This is an ideal position for someone who wants to join a fun, dynamic team dedicated to delivering stress-free, seamless wellness and medical experiences.
This is a full-time position and requires weekend, and holiday hours - not a standard 9-5 role. This is a fully remote position, however, you must be physically located within the United States.
Possible shifts include 8am-5pm, 10am-7pm, and 11am-8pm EST.
Responsibilities include:
- Serve as the public face of Zeel by providing top customer and patient support for all inbound and outbound communications with Zeel users and Providers in the Zeel network
- Engage with customers, patients and providers via text, live chat, email and phone
- Handle escalations with frustrated customers and providers
- Fulfill and schedule bookings with the requested providers in the Zeel network
- Escalate top priority, critical issues to the appropriate team
- Improve our documentation to help our Zeel users help themselves
- Collaborating with other departments and fellow associates on projects as necessary
A successful Support Representative at Zeel typically has:
- 3-4 years of experience in a customer service role
- Exceptional verbal & written communication skills in English
- Experience using a ticketing system, such as Zendesk or Kustomer
- Empathy with customers and an ability to quickly size up situations and potential issues
- The ability to use empathy to de-escalate difficult situations
- An obsession with customer happiness - we measure CSAT and NPS
- A roll-up-your sleeves mentality befitting our fast-paced startup environment
Perks include:
- Flexible vacation schedule
- Medical, dental & vision benefits
- 401K (with company match)
- Fully remote/WFH
- Complimentary/discounted massages
About Zeel
Zeel is redefining access to care through in-home and on-site services focused on acute and chronic pain, stress, and mental well-being. Its HIPAA-compliant platform connects patients with a nationwide network of licensed massage therapists who provide care directly in the home.
As a member of the VA Community Care Network, Zeel provides Medical Massage Therapy to veterans experiencing acute or chronic pain, PTSD, and other life-limiting conditions. Zeel also offers corporate wellness programs and staffs more than 200 five-star hotels and independent spas nationwide. Zeel combines award-winning technology with clinical excellence to deliver personalized, convenient, and impactful care.
Zeel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Zeel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
Salary: 20/hrOriginally posted on Himalayas