薪酬运营经理（美洲）
Payroll Operations Manager (Americas)
### **✨ 一个平台，开启无限机遇**
最好的工作一直集中在世界最富裕的少数城市中。但人才无处不在。Oyster致力于弥合这一差距——打造一个全球雇佣平台，让公司可以随时随地雇佣、支付并关怀优秀的人才。
我们证明了高性能文化不需要办公室。自2020年以来，我们分布在60多个国家，已经构建出行业不断关注的东西：
- 在TIME和Statista的2026年[美国顶级WorkTech公司](https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time)榜单中位列**第10名**
- 被Newsweek评为[2026年美国最佳创业办公场所](https://www.oysterhr.com/library/oyster-2026-newsweek-award)之一
- 在雇主代理、全球雇佣、多国薪酬和人力资源合规领域被评为[G2 2026年春季领导者](https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026)
- 唯一一家获得**B Corp认证**的全球雇佣平台 ~ 自2023年起独立验证
其中两项排名从外部衡量了我们的业务影响。一项衡量了我们员工在这里工作的感受。它们最终指向同一个地方 ~ 因为在Oyster，文化和绩效不是两个话题。它们是同一个话题。
我们才刚刚开始。如果你希望与同样充满热情的人一起完成职业生涯中最出色的工作，欢迎你申请。
**地点：** 虽然此职位发布于特定地点，但Oyster的所有职位均为全远程，你可以永远在家工作。为了给员工创造最佳体验并满足业务需求，此职位要求你位于美洲地区。
**职位概述**
Payroll Operations Manager（美洲）是一个技术可信的人事领导者，将塑造和扩展该地区的薪酬运营。你将领导一支经验丰富的分布式团队，负责处理运营升级和供应商结果，并与其他部门合作提升控制、客户体验和服务交付。该职位需要深厚的美国和加拿大薪酬专业知识，了解关键拉丁美洲市场，具备较强的股权-薪酬知识，并采用自动化优先的方法推动增长。
**主要职责**
- 通过明确的目标、坦诚的反馈、周到的委派和有效的管理，带领、指导和发展经验丰富的薪酬专业人员
- 确保团队高效运作，持续提升服务质量
- 与跨职能团队紧密合作，优化流程和系统
- 主导关键项目，推动薪酬运营的标准化和自动化
- 监控和分析薪酬数据，确保准确性和合规性
- 与供应商和合作伙伴保持良好关系，确保服务质量和响应速度
查看英文原文
### **✨ One platform, a whole world of opportunity**
The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere.
We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing:
- Ranked **#10 of 250** on TIME and Statista's 2026 list of [America's Top WorkTech Companies](https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time)
- Named one of [America's Greatest Startup Workplaces 2026](https://www.oysterhr.com/library/oyster-2026-newsweek-award) by Newsweek
- A [G2 Spring 2026 Leader](https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026) across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance
- The only **B Corp-certified** global employment platform ~ independently verified since 2023
Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one.
And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply.
**Location:** While this position is posted in a specific location, all of Oyster’s positions are fully remote, and you can work from home. Forever. To create the best experience for this employee and to meet the business needs, this role requires you to be based in Americas.
**Role Summary**
The Payroll Operations Manager, (Americas) is a technically credible people leader who will shape and scale payroll operations across the region. You will lead an experienced distributed team, own operational escalations and vendor outcomes, and partner across the business to improve controls, customer experience, and service delivery. The role requires deep US and Canada payroll expertise, working knowledge of key Latin American markets, strong equity-payroll knowledge, and an automation-first approach to growth.
**Key Responsibilities**
- Lead, coach, and develop experienced payroll ICs through clear goals, candid feedback, thoughtful delegation, and effective performance management.
- Act as the technical escalation point for complex US and Canada payroll matters and provide informed coverage across Mexico, Brazil, Colombia, and emerging Americas markets.
- Own operational escalations, customer calls, root-cause analysis, risk identification, and durable corrective actions.
- Manage vendor outcomes, SLAs, controls, scorecards, and accountability; challenge recommendations when needed.
- Build scalable processes, documentation, coverage plans, metrics, and operating rhythms.
- Partner across Product, Finance, Accounting, Legal and Lifecycle Operations to solve end-to-end problems.
- Drive automation, standardization, simplification, delegation, and elimination of low-value manual work.
- Support Americas expansion while sustaining payroll accuracy, timeliness, compliance, and customer trust.
**Core Requirements**
- Deep US and Canada payroll expertise, including multi-state and provincial compliance.
- Practical exposure to Mexico, Brazil, and Colombia payroll operations.
- Strong equity-payroll knowledge.
- Expertise in payroll controls, reconciliation, risk, escalation management, root-cause analysis, and SLA/KPI ownership.
- Proven vendor-management and vendor-accountability experience.
- Experience leading senior, experienced payroll ICs without micromanaging.
- Evidence of process improvement with concrete, measurable outcomes.
- Remote or distributed people-leadership experience.
- Ability to move fluently between technical detail and regional strategy in an ambiguous, scaling environment.
**Bonus / Nice-to-Have Experience**
- Deep Latin America payroll experience.
- Puerto Rico, Guam, or other US-territory payroll knowledge.
- EOR or global employment experience.
- In-house payroll implementation or vendor-to-in-house migration experience.
- Payroll transformation and Product or Technology partnership experience.
- Advanced practical use of AI and automation in payroll operations.
### **How we work together at Oyster**
Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team.
Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the [Oyster Public HQ](https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d) so other global teams can learn from us.
### **How YOU work**
With diverse locations, cultures, and needs, we created [How YOU Work;](https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395) a program supporting your whole human experience at Oyster:
- **Work from anywhere:** Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.
- **Paid time off:** Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.
- **Mental health support:** Access [Plumm](https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7), our mental well-being service.
- **Wellbeing allowance:** Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options.
- **Flexible parental leave:** All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.
- **WFH stipend:** Receive a stipend for your laptop and home office equipment to get you set up quickly.
### **✨ The best jobs should be available to everyone**
We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment.
Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email [jobs@oysterhr.com](mailto:jobs@oysterhr.com) with the subject line: Interview Accommodations.
Our available positions are on our careers page. Our team will only contact you from an @ _oysterhr.com_ email, and **we will never ask for money as part of an interview process or job offer.** If you receive a suspicious email about Oyster jobs or are directed to a site other than [www.oysterhr.com/careers](http://www.oysterhr.com/careers), please report it via our [Compliance and Ethics Helpline](https://faceup.com/c/8tpzyyye).