客户服务中心代表 (西班牙语/英语)
Customer Service Representative (Spanish/English)
Tags: Web3 职位 • 区块链 Web3 职位 • Web3 远程职位 • Web3 交易所职位 • Web3 客户支持职位 • 区块链 全职职位
Binance 是领先的全球区块链生态系统和加密货币基础设施提供商，其金融产品组合包括世界上最大的数字资产交易所。我们的使命是加速加密货币的采用，增加金钱的自由度。
如果你正在寻找一个快节奏、以使命驱动的组织，其中学习和卓越的机会无限，那么 Binance 就是你的理想选择。
客户支持对我们至关重要，我们希望创建一个平台，让用户得到良好的支持，提供高质量、快速响应和准确的信息。
支持方式包括工单系统和实时聊天，将包括但不限于客户查询、投诉以及我们世界级加密货币交易所平台的身份验证流程。
支持语言为西班牙语和英语，申请人需要能说这两种语言。
职责：处理来电、实时聊天和其他服务方式，提供准确、有效且全面的信息，遵循沟通程序、指南和政策，与其他业务部门进行客户联络，准确记录客户请求，通过提供解决方案和选项在时限内处理投诉，并跟进以确保解决，超越预期与客户互动。
要求：不要求有客户服务经验，但如果有之前金融行业经验会更有利，本科及以上学历，掌握三门语言的候选人优先，母语为西班牙语，英语高级，另外还需掌握一门语言。高度诚实正直，积极细致，有责任感和团队合作精神，能够在压力下工作，具备出色的沟通能力并能超越期望，对客户服务行业充满热情，能够接受不同的工作班次，对加密货币行业充满热情。
在 Binance 工作• 成为持续增长的世界领先区块链生态系统的一员，提供出色的职业发展机会• 与多元化、世界级的人才一起工作，在一个学习和成长机会无限的环境中• 应对快节奏、具有挑战性和独特性的项目• 在真正全球化的组织中工作，拥有国际团队和扁平化组织结构• 竞争性的薪资和福利• 灵活的工作时间
查看英文原文
Tags: Web3 Jobs • Cryptocurrency Web3 Jobs • Cryptocurrency Remote Jobs • Cryptocurrency Exchange Jobs • Blockchain Customer Support Jobs • Blockchain Full Time JobsBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Spanish & English, applicants need to speak both languages.Responsibilities:Handle inbound calls, live chat and other service methodsProvide accurate, valid and comprehensive informationFollow communication procedures, guidelines, and policiesSupport other business units with customer liaison, accurately documenting customer requestsManage complaints by providing solutions and options within the time limits and following up to ensure resolutionGo the extra mile to engage customersRequirements:Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experienceCollege degree or aboveTrilingual speaker with native Spanish, advanced English and one more language will be preferred High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spiritAbility to work under pressure, strong communication skills and exceed beyond expectationPassionate for customer service industry and can accept to work under different work shiftsPassionate about the crypto industryWorking at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.Apply here 👉 Customer Service Representative (Spanish/English)