旅行专员（英语和意大利语双语）
Travel Specialist (Bilingual English & Italian)
Tablet 是您预订世界上最令人兴奋的酒店的方式 —— 那些能带来难忘体验的酒店，而不仅仅是一夜住宿。20 多年来，我们走遍全球，寻找在风格、服务和个性方面脱颖而出的酒店 —— 无论价格如何。事实上，我们精心挑选的酒店使 Michelin 将我们选为他们传奇的 MICHELIN Guide 的官方酒店推荐。MICHELIN Guide 在美食领域一直是一个标杆，现在它正在为酒店设定同样的标准。
我们的使命是打开人们会喜爱但自己可能无法发现的场所之门，这些非凡的地方反映了世界的美丽与多样性。我们的团队相信旅行能让不同背景的人聚集在一起。我们的酒店为这种融合提供了难以忘怀的背景。
总部位于纽约市，我们以八种语言运营，通过我们的网站和应用将全球一百多个国家中前 1% 的酒店带给我们的挑剔客户。如果你真的想更进一步，我们的 Plus 会员计划会在数百家酒店提供贵宾升级和设施。
旅行专家（英语和意大利语双语）
客户服务团队负责维护 Tablet 在在线旅游代理行业中的最佳客户服务声誉。作为公司的形象，旅行专家的使命是创造一种如此非凡的客户体验，以至于它定义了品牌。
旅行专家将新用户转化为忠实客户，让现有客户不断回来，快速而自信地减少损害（无论来源），同时展现出创造力和坚韧，并能够预测并提前解决冲突。
作为旅行专家，你将通过电话、电子邮件和实时聊天协助我们的客户在 Tablet 酒店和 MICHELIN 酒店品牌方面进行酒店预订、酒店推荐、价格和可用性搜索、技术支持、特殊请求和反馈。你还将成为我们的 Tablet Plus 计划的代言人。此外，该职位最多有 25% 的时间将用于处理 MICHELIN Guide 的餐厅咨询。
保持出色的客户体验需要在客户和酒店合作伙伴之间及时且简洁的沟通，并能够在高流量和协作环境中管理期望。我们理想的候选人真诚地希望快速简单地满足客户的需求。
查看英文原文
Tablet is how you book the world’s most exciting hotels — places where you get a memorable experience, not just a room for the night. For over 20 years we've scoured the earth to find hotels that stand out for their style, service, and personality — regardless of price. In fact, our painstaking curation led to Michelin making us the official hotel selection of their legendary MICHELIN Guide. The MICHELIN Guide has always been a benchmark in gastronomy. Now it’s setting the same standard for hotels.
Our mission is to open doors to places people will love that they might not have found on their own, extraordinary places that reflect the beauty and diversity of the world. Our team believes that travel brings people of all backgrounds together. Our hotels provide an unforgettable backdrop for that union.
Headquartered in New York City, we operate in eight languages, bringing the top 1% of hotels in over a hundred different countries around the world to our discerning clientele via our website and app. And if you really want to take it to the next level, our Plus membership program provides VIP upgrades and amenities at hundreds of our properties.
Travel Specialist (Bilingual English & Italian)
The Customer Service team is responsible for maintaining Tablet’s reputation for having the best customer service in the online travel agency business. As the face of the company our Travel Specialists’ mission is to create a customer experience so incredible it defines the brand.
Travel Specialists convert new users into loyal customers, keep existing customers coming back for more, quickly and confidently minimize damage (regardless of the source) while demonstrating resourcefulness and grit, and are able to predict and get ahead of conflicts.
As a Travel Specialist you’ll assist our clients across the Tablet Hotels and MICHELIN Hotel brands via phone, email, and live chat with hotel reservations, hotel recommendations, rate and availability searches, technical support, special requests, and feedback. You’ll also be an ambassador of our Tablet Plus program. Additionally, up to 25% of the role will be dedicated toward restaurant inquiries for the MICHELIN Guide.
Maintaining an incredible customer experience requires timely and concise communication between clients and hotel partners with an ability to manage expectations in a high-volume and collaborative setting. Our ideal candidate has a sincere desire to ensure our clients’ needs are satisfied quickly and simply.
Requirements:
- Superb oral and written communication in English and Italian
- Customer-facing experience in travel, hospitality, or related luxury industries
- Proficiency with Google Workspace or other cloud-based document creation and collaboration platforms
- Experience communicating over chat platforms like Slack in tandem with email and phone
Travel Specialists are asked to work at least two paid holidays per calendar year. Occasionally, you may need to work past the end of your shift to complete tasks because the world of travel doesn’t stop when we do.
The starting schedule for this role is Saturday - Wednesday 12:00 – 21:00.
Please submit an English resume as the role involves working with international teams
Originally posted on Himalayas