应用AI工程经理（大型企业）
Manager, Applied AI Engineering (Large Enterprise)
关于团队
Applied AI团队负责确保生成式AI应用在开发者和企业中的安全有效部署。我们作为客户值得信赖的顾问和思想伙伴，致力于为其行业构建有效的生成式AI用例，并通过强有力的技术指导将其推向生产环境。作为大型企业部门ADE的负责人，您将帮助公司通过客户服务、自动化内容生成以及利用我们最新、最激动人心模型的新颖应用来实现业务转型。
关于职位
我们正在寻找一位Applied AI工程负责人，以确保我们在EMEA地区最重要的大型企业客户的成功。在此职位上，您将管理整个实施流程，确保平台的无缝集成。作为客户的代言人，您将协调技术团队，为客户提供一致且卓越的体验。成功将通过实际生产的应用程序、API采用率的提升以及展示我们技术价值的有影响力的客户故事来衡量。
该职位在伦敦和慕尼黑办公室均有开放。我们采用每周3天在办公室的混合工作模式，并为新员工提供搬迁支持。
在该职位中，您将：
- 负责大型企业Applied AI团队的战略和运营模式，确保与公司目标和客户需求的演变保持一致。
- 领导、组建并指导一支高绩效的ADE团队，通过实际客户应用和API采用率的提升来实现卓越的客户成果。
- 作为客户的科技倡导者，整合其需求以制定研究和应用产品/工程路线图。
- 在开发过程中担任主要技术升级点，建立信任并保持与高管级利益相关者的直接沟通。
- 作为行业思想领袖，推动我们在各个领域安全而创新地应用我们的技术。
如果您具备以下条件，可能会在这个职位上表现出色：
- 在技术客户面向角色中有8年以上经验，管理与复杂全球组织的C级技术和业务关系。
- 有2年以上领导技术售后团队的经验，具备招聘、培养和管理技术团队的实证能力。
查看英文原文
About the Team
The Applied AI team is responsible for ensuring the safe and effective deployment of Generative AI applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, working to build an effective backlog of GenAI use cases for their industry and drive them to production through strong technical guidance. As the leader of our ADEs in the Large Enterprise segment, you’ll help companies transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.
About the Role
We are seeking an Applied AI Engineering leader to ensure the technical success of our most strategic Large Enterprise customers across EMEA. In this role, you will manage the entire implementation journey, ensuring seamless platform integration. As the voice of our customers, you will align technical teams to deliver a consistent and exceptional experience throughout the customer lifecycle. Success will be measured by live production applications, increased API adoption, and impactful customer stories that demonstrate the value of our technology.
This role is open in both our London and Munich offices. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
- Own the strategy and operating model of the Large Enterprise Applied AI team, ensuring alignment with company objectives and the evolving needs of our customers.
- Lead, build, and mentor a team of high-performing ADEs to deliver exceptional customer outcomes, as demonstrated by production customer applications and increased API adoption.
- Serve as the technical advocate for our customers, synthesizing their needs to develop the Research and Applied Product/Engineering roadmaps.
- Act as the primary technical escalation point during development, fostering trust and maintaining direct communication with executive-level stakeholders.
- Serve as an industry thought leader, championing the safe and innovative application of our technology across various sectors.
You might thrive in this role if you:
- Have 8+ years of experience in a technical customer-facing role, managing C-level technical and business relationships with complex global organizations.
- Have 2+ years of experience leading technical post-sales teams with a demonstrated ability to hire, develop, and manage technical teams.
- Have led complex implementations of Generative AI/traditional ML solutions to production for large enterprises, and have knowledge of network/cloud architecture.
- Are an effective and polished communicator who can translate business and technical topics to all audiences and mentor others to do the same.
- Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.