客户成功专员
Customer Success Associate
公司简介
Swish Analytics 是一家体育分析、投注和幻想体育的初创公司，正在打造下一代预测性体育分析数据产品。我们认为，赔率制定是一项根植于工程学、数学和体育投注专业知识的挑战，而不是直觉。我们寻找具有团队精神、对准确且具有预测性的实时数据充满真诚热情的人才，他们能够在快节奏、富有创造力且不断演进的环境中执行任务，同时不牺牲技术卓越性。我们的挑战是独特的，因此我们希望你能在未知领域中感到舒适，并热衷于构建支持多种行业和消费者/企业客户的系统
职位概述
这是一个面向客户的职位，专注于支持和拓展与体育博彩和幻想体育领域 B2B 客户的关系。你将成为客户的可信赖合作伙伴，帮助他们最大化使用 Swish 产品的价值，同时确保日常体验顺畅无阻
此职位需要出色的沟通能力，熟悉技术概念（API、数据流），并对体育博彩市场有深入理解
地点：优先考虑英国或通勤距离内
主要职责
- 向 EMEA 客户成功经理汇报，你将作为 B2B 客户的关键联系人，通过 Slack、邮件和视频通话处理客户咨询
- 深入掌握 Swish 的产品、数据和工作流程，以有效支持客户需求
- 实时解决客户问题，将技术概念转化为清晰、可操作的指导
- 主动识别客户痛点、使用缺口和提升留存率与满意度的机会
- 与交易、产品、工程和数据科学团队跨职能合作，解决问题并传达客户反馈
- 监控客户表现和参与度，确保顺利的入职和持续的采用
- 为内部文档、操作手册和流程改进做出贡献，以扩大客户成功运营
要求
- 本科学位或同等实践经验
- 英语流利（书面和口语）
- 必须位于 CET 时区（±1 小时）
- 出色的沟通能力，能够清晰解释复杂或技术性话题
- 对体育博彩基础有扎实理解，包括赔率、市场和交易概念
- 了解主要全球体育项目，重点在足球、篮球、棒球等
查看英文原文
Company Description
Swish Analytics is a sports analytics, betting and fantasy startup building the next generation of predictive sports analytics data products. We believe that oddsmaking is a challenge rooted in engineering, mathematics, and sports betting expertise; not intuition. We're looking for team-oriented individuals with an authentic passion for accurate and predictive real-time data who can execute in a fast-paced, creative, and continually-evolving environment without sacrificing technical excellence. Our challenges are unique, so we hope you are comfortable in uncharted territory and passionate about building systems to support products across a variety of industries and consumer/enterprise clients.
Role Overview
This is a client-facing role focused on supporting and growing relationships with B2B customers in the sports betting and fantasy space. You will act as a trusted partner to clients, helping them maximize the value of Swish’s products while ensuring a seamless day-to-day experience.
This role requires strong communication skills, comfort with technical concepts (APIs, data feeds), and a deep understanding of sports betting markets.
Location: High preference for UK or within a commutable distance
Key Responsibilities
- Reporting to EMEA Customer Success Manager, you will serve as a key point of contact for B2B clients, managing inbound inquiries via Slack, email, and video calls
- Develop deep expertise in Swish’s products, data, and workflows to effectively support client needs
- Troubleshoot client issues in real time, translating technical concepts into clear, actionable guidance
- Proactively identify client pain points, usage gaps, and opportunities to improve retention and satisfaction
- Partner cross-functionally with Trading, Product, Engineering, and Data Science teams to resolve issues and relay client feedback
- Monitor client performance and engagement, ensuring successful onboarding and ongoing adoption
- Contribute to internal documentation, playbooks, and process improvements to scale Customer Success operations
Requirements
- Bachelor’s degree or equivalent practical experience
- Fluency in English (written and verbal)
- Must be based within the CET time zone (±1 hour)
- Strong communication skills with the ability to explain complex or technical topics clearly
- Solid understanding of sports betting fundamentals, including odds, markets, and trading concepts
- Knowledge of major global sports, with emphasis on football, tennis and U.S. sports (NBA, NFL, MLB, NHL, NCAA)
Swish Analytics is an Equal Opportunity Employer. All candidates who meet the qualifications will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, genetic, military, veteran status, marital status, or any other characteristic protected by law. The position responsibilities are not limited to the responsibilities outlined above and are subject to change. At the employer’s discretion, this position may require successful completion of background and reference checks.
Originally posted on Himalayas