销售工程师，企业级
Sales Engineer, Enterprise
关于公司
Socket 通过减少安全方面的琐碎工作，帮助开发人员和安全团队更快地交付产品。成千上万的组织使用 Socket 安全地发现、审计和管理开源代码。我们的客户——从 Anthropic 到 xAI，从 Figma 到 Vercel——都非常喜欢 Socket（只需看看他们的推文就能了解）！
由 Feross Aboukhadijeh 创立，他是一位长期维护开源项目的开发者，其软件每月下载量超过十亿次。Socket 已获得来自顶级天使投资人、运营者和安全领袖的 1.25 亿美元融资。
职位描述
Socket 正在寻找一名销售工程师来支持我们的企业客户。在这个职位中，你将处于客户与我们工程、产品和设计团队之间的交汇点。你需要跨部门协作，以提供技术教育、指导和支持，主要是在售前阶段。
你将负责
- 主导讨论和产品演示，展示产品功能；解决客户问题，回答疑问，处理异议。
- 编写技术内容，指导客户实现特定用例或扩展我们的解决方案。
- 与客户经理合作，了解客户需求，并将其转化为 Socket 的能力，强调业务价值。
- 支持符合客户需求的试点项目（POC）；在整个评估过程中提供技术专长、故障排除和指导。
- 指导客户将解决方案集成到其现有基础设施中。
- 整理并传达客户需求和产品反馈给产品管理、工程、市场和销售团队。
- 与客户成功团队合作，推动售后收入，确保客户留存，并为增长做出贡献。
- 执行涉及工程、销售和市场团队的跨职能项目。
你将具备的条件
要求：
- 7 年以上在销售工程或解决方案工程岗位的售前经验。
- 在安全或技术 SaaS 领域与企业客户有实际工作经验。
- 能够同时处理多项任务，高效应对多个优先级不同的工作，在必要时进行委派，同时保持高度的组织性、注重细节，并展现出出色的时间管理能力。
- 具有以客户为中心的心态，致力于深入挖掘客户所面临或经历的挑战。
- 能够跨部门协作，并直接为销售、产品和工程团队做出贡献。
- 具备良好的沟通能力，能够清晰表达技术概念。
查看英文原文
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
Socket is looking for a Sales Engineer to support our enterprise customers. In this role you will be at the nexus between our customers and our engineering, product, and design teams. You'll work cross-functionally in order to provide technical education, guidance, and support in a pre-sales capacity.
What You'll Do
- Lead discussions and product demonstrations to showcase capabilities; address customer challenges, respond to questions, and handle objections.
- Craft technical content to guide customers in implementing specific use cases or extending our solution.
- Collaborate with account teams to understand customer requirements and translate them to Socket capabilities, emphasizing business value.
- Support Proof of Concepts (POCs) that align with customer requirements; provide technical expertise, troubleshooting, and guidance throughout the evaluation process.
- Provide guidance on integrating solutions into the customer's existing infrastructure.
- Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.
- Collaborate with Customer Success to drive post-sales revenue, ensure retention, and contribute to growth.
- Execute cross-functional projects involving teams such as Engineering, Sales, and Marketing.
What You'll Bring
Required:
- 7 plus years of pre-sales experience in a Sales Engineering or Solutions Engineering role.
- Hands-on experience working with enterprise customers in the security or technical SaaS space.
- Ability to multitask and efficiently handle multiple competing priorities, delegating when necessary while being highly organized, detail oriented, and demonstrating excellent time management skills.
- Empathetic mindset for the customer and a commitment to delving deep into the challenges they present or experience.
- Ability to work cross-functionally and contribute directly to Sales, Product and Engineering teams.
- Ability and desire to learn new tools and technologies.
- Familiarity with web APIs, SDKs, and other technical frameworks is a plus.
- Experience with open source, vulnerability management / SCA
- Must be able to read/write basic scripts in languages Python, JS, or Golang.
- Knowledge of common source control managers such as gitlab or bitbucket.
Preferred:
- CS degree or equivalent industry experience.
- Hands on experience working with medium to large customers up to 1000 employees.
- Relevant security domain experience and familiarity with vulnerability management SCA tools.
- Experience with AI and Large Language Models (LLM)
Our Interview Process
- Phone Screen with our Talent Team
- Virtual f2f with the Hiring Manager
- Virtual f2f with a few members of the team
- Presentation
- Final call with our Founder
- Debrief
- References
- Offer
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first, with quarterly team off-sites
At Socket, we
- Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
- Move with urgency and focus: We prioritize swift, decisive action.
- Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
- Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
- Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
- Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.