客户服务（远程工作）
Customer Service (remote work )
其他限定地区（需当地身份）
公司Path Arc
薪资$45,000 - $75,000/年
工作地点United States
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间今天
数据来源Himalayas
注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
客服代表将负责回答客户咨询，提供产品信息，并通过提供信息、同理心和快速解决问题的意愿来帮助客户。必须愿意倾听、学习并解决任何客户咨询。
客服岗位职责和要求
- 优秀的客户服务意识和专注力；能够评估客户的需求并提供正确的答案、路径、故障排除方法或方式以确保良好的客户体验
- 回答并处理来电、邮件、聊天和/或语音应答系统
- 能够学习并遵循所有客户服务流程和政策
- 努力达到并超越个人和团队的目标
- 记录、整理并归档客户互动和账户变更
- 如有需要，能够进行交叉销售
- 能够安排回拨电话和预约以解决客户需求
客服岗位要求和资格
- 在客户服务、客户支持、销售或相关领域有工作经验
- 擅长通过电话和其他沟通平台进行交流
- 基本的计算机技能和经验
- 能够多任务处理
- 优秀的时间管理和优先级排序能力
- 能够积极倾听、传达信息并回答问题和/或关注
- 以客户为中心，确保良好的客户体验和解决方案
- 必须居住在加利福尼亚州
福利
- 健康保险（含牙科和视力）
- 优秀的退休计划
- 极大的晋升机会进入其他职位和管理岗位
- 灵活的工作时间
- 提供远程职位（居家办公）
最初发布于喜马拉雅山
查看英文原文
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
- Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Ability to learn and follow all customer service procedures and policies
- Strive to meet and go above personal and team target goals
- Record, organize and file customer interactions and account changes
- Able to up-sell if needed
- Able to schedule call back and appoints to resolve customer needs
Customer Service Job Requirements and Qualifications
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and other communication platforms
- Basic computer skills and experience
- Able to multitask
- Excellent time management and prioritization skills
- Ability to listen actively, relay information, and answer questions and/or concerns.
- Customer-focused for positive customer experience and resolution
- MUST RESIDE IN CALIFORNIA
Benefits
- Health Insurance (dental and vision included)
- Excellent retirement plan
- Tremendous upward mobility into other positions and management
- Flexible hours
- Remote Position(s) available (work from home)
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。