解决方案工程师，AI/ML
Solutions Engineer, AI/ML
**关于公司**
Cake致力于让尖端AI对每个企业都触手可及。我们消除复杂性和成本障碍，使团队能够更快、更容易地采用AI/ML。获得顶级投资方的支持，包括谷歌的Gradient Ventures和Primary Venture。合作伙伴，Cake以10倍的速度和10倍的成本优势解决客户的整个AI基础设施问题。
我们的平台包含四个层次：计算基础设施管理、开源组件、通用集成和预建配方。
安全性和监控功能内置，确保顺利进入生产环境。这种模式在中型企业中反响强烈，我们将在未来一年迎来显著增长。
激情、谦逊和协作是我们文化的基石。我们是一支充满活力的技术团队，富有远见的技术人员，他们热爱彼此学习，并以极快的速度推动AI的边界。如果你对重塑AI的未来充满热情，我们期待与你联系。
**你将负责**
- 与客户紧密合作，交付高质量的生产级AI和软件解决方案
- 通过成功的实施和高POC转化率、续费率和客户满意度评分，推动卓越的客户成功
- 利用深厚的技术专业知识支持客户并解决复杂问题
- 与产品团队合作，根据真实的客户反馈优先安排路线图
- 以清晰简洁的方式向利益相关者传达发现
**要求**
- 6年以上AI、数据科学、机器学习和/或软件工程经验
- 2年以上开发AI解决方案的经验，包括现代生成式AI技术，如LLM、向量数据库、代理框架、工具和MCP
- 对完整的MLOps生命周期有扎实的理解，包括数据工程、训练/评估、服务和监控
- 有云平台（AWS、GCP、Azure）经验，最好有Kubernetes经验
- 精通Python编程
- 有同时管理多个项目和客户的实际能力
- 优秀的沟通、协作和客户关系管理能力
**福利**
- 具有竞争力的现金薪酬
- 高端的全面覆盖的医疗、牙科和视力保险
- 寿险
- 401k计划
**额外福利**
- 无限带薪假期
- 每月半天假期
- 纽约市自行车会员
- 每月健康津贴
- 办公设备津贴，包括
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**About the Company**
Cake is on a mission to make cutting-edge AI accessible to every business. We remove complexity and cost barriers, empowering teams to adopt AI/ML faster and more easily. Backed by top investors, including Google’s Gradient Ventures and Primary Venture. Partners, Cake solves the entire AI infrastructure problem for customers 10x faster and 10x cheaper than alternatives.
Our platform comprises four layers: compute infrastructure management, open-source components, common integrations, and pre-built recipes.
Security and monitoring are built-in, ensuring a smooth path to production. This approach resonates strongly across mid-market enterprises, and we’re poised for significant growth in the coming year.
Intensity, humility, and collaboration are the cornerstones of our culture. We’re a dynamic team of forward-thinking technologists who love to learn from each other and push the boundaries of AI at an incredibly fast pace. If you’re excited about reshaping the future of AI, we’d love to hear from you.
**What You’ll Do**
- Work hands on with customers to deliver high quality production-ready AI and Software solutions
- Drive exceptional customer success as reflected in successful implementations and high POC conversion rates, renewal rates, and customer satisfaction scores
- Leverage deep technical expertise to support customers and troubleshoot complex issues
- Work with the product team to prioritize the roadmap based on real customer feedback
- Communicate findings to stakeholders in a clear and concise way
**Requirements**
- 6+ years of experience in AI, Data Science, Machine Learning, and/or software engineering
- 2+ years of experience developing AI Solutions, including modern Generative AI technologies, such as LLMs, Vector DBs, Agent frameworks, Tools, and MCP
- Strong grasp of the full MLOps lifecycle, including data engineering, training/evaluation, serving, and monitoring
- Experience with cloud platforms (AWS, GCP, Azure) and ideally Kubernetes
- Strong programming skills in Python
- Proven ability to manage multiple projects and customers simultaneously
- Excellent communication, collaboration, and customer relationship management skills
**Benefits**
- Competitive cash compensation
- Top-tier fully covered medical, dental, and vision insurance
- Life insurance
- 401k program
**Additional Perks**
- Unlimited PTO
- Monthly half day
- Citi Bike membership
- Monthly wellness stipend
- Office equipment stipend, including reimbursement for approved disability-related accommodations
- Investment in employee learning and growth opportunities
_Cake is committed to providing equal employment opportunities to all employees and job seekers regardless of race, color, religion, national origin, sexual orientation, gender, gender identity, marital status, disability, veteran status, or any other legally protected category._ _As an equal opportunities employer, we value diversity and its positive impact on our culture._
_Cake also complies with the Americans with Disabilities Act (ADA). We are dedicated to working with and providing reasonable accommodation to job applicants with physical or mental disabilities. If you require accommodation, please email us at_ [_accommodationrequest@cake.ai_](mailto:accommodationrequest@cake.ai) _and we will promptly address your request._