客户主管
Account Supervisor
**这是一个远程职位。**
**我们是谁**
Marketbridge 是一家增长咨询和营销公司，致力于帮助现代领导者在从战略到执行的过程中实现绩效的加速提升，且不损失任何信号。我们将管理咨询与营销机构的专业知识相结合，所有工作都由营销科学、创造性问题解决能力和技术专长所支持。我们的综合方法将团队、技术、数据、策略、流程和计划结合起来，推动可持续的收入增长，并建立更深入、更有共鸣的客户关系。我们与世界上一些最大和最具雄心的品牌合作，提供创新解决方案，推动商业敏捷性和长期成功。
**我们寻找的人**
我们正在寻找一位经验丰富的、具有商业思维的客户主管加入 Marketbridge 的客户成功团队。你将负责客户关系和整合的 B2B 营销活动，重点在于付费广告、数字需求生成、基于账户的营销（ABM）以及多种 B2B 客户的跨渠道活动启动。
这个职位位于客户领导力、战略指导、客户增长和交付的交汇点。你将深入了解客户的业务和营销重点，将这些需求转化为有效的整合解决方案，并发现扩大 Marketbridge 关系和影响的机会。
你将运用沟通技巧来建立和加强长期的客户关系，同时与项目管理和跨职能专家紧密合作，确保项目按照战略、范围、时间和预算完成。
理想的候选人具备之前在代理机构的工作经验，能够自如地在高级客户对话、战略和媒体讨论、商业/客户增长机会以及保持复杂项目前进所需的日常决策之间切换。
**职责**
- 负责所辖客户账户的日常和高级客户关系，通过良好的沟通、主动的战略指导以及对客户业务和营销目标的深入了解来建立信任。
- 深入了解客户的业务、行业、组织结构、优先事项和营销生态系统，以预测需求并提出相关解决方案。
- 作为所辖项目的客户对外负责人，负责客户的期望管理。
查看英文原文
**This is a remote role.**
**Who We Are**
Marketbridge is a growth consulting and marketing firm dedicated to helping modern leaders accelerate performance with no signal loss from strategy through execution. We combine management consultancy with marketing agency expertise, all backed by marketing science, creative problem-solving, and technological know-how. Our integrated approach brings together teams, technology, data, strategies, processes, and plans to fuel sustainable revenue growth and build deeper, more resonant customer relationships. We partner with some of the world’s largest and most ambitious brands, providing innovative solutions that drive commercial agility and long-term success.
**Who We're Looking For**
We’re looking for an experienced, commercially minded Account Supervisor to join our Client Success team at Marketbridge. You’ll lead client relationships and integrated B2B marketing engagements, with a strong emphasis on paid media, digital demand generation, account-based marketing (ABM), and cross-channel campaign activation for a variety of B2B clients.
This role sits at the intersection of client leadership, strategic guidance, account growth, and delivery. You will develop a deep understanding of your clients’ businesses and marketing priorities, translate those needs into effective integrated solutions, and identify opportunities to expand Marketbridge’s relationship and impact.
You will apply your communication skills to building and enhancing long-term client relationships, while partnering closely with Project Management and cross-functional subject matter experts to ensure programs are delivered on strategy, on scope, on time, and on budget.
The ideal candidate brings prior agency experience and is comfortable moving between senior client conversations, strategic and media discussions, commercial/account-growth opportunities, and the day-to-day decisions required to keep complex engagements moving forward.
**Responsibilities**
- Own day-to-day and senior client relationships across assigned accounts, building trust through strong communication, proactive strategic guidance, and a deep understanding of client business and marketing objectives.
- Develop strong knowledge of clients’ businesses, industries, organizational structures, priorities, and marketing ecosystems in order to anticipate needs and bring forward relevant solutions.
- Act as the client-facing leader for assigned engagements, owning client expectations, strategic alignment, decision-making, and relationship health while partnering closely with Project Management on scope, timelines, resources, dependencies, risks, and delivery.
- Identify, shape, and help secure organic growth opportunities within existing client relationships, including expansion into new campaigns, audiences, channels, capabilities, or areas of the client organization.
- Partner with senior Client Success and capability leaders to develop account plans that support client retention, satisfaction, revenue growth, and long-term relationship expansion.
- Partner with Project Management to maintain clear roles and accountability across engagements: Client Success leads the client relationship, strategic context, and commercial conversation, while Project Management leads the operational delivery plan and workflow.
- Proactively surface scope changes, delivery risks, client concerns, and resource needs, working with Project Management and capability leads to resolve issues before they impact client outcomes or account profitability.
- Provide informed client leadership across integrated B2B media and demand-generation programs, including paid search, paid social, programmatic/display, content syndication, and other digital channels as appropriate.
- Understand how media strategy, audience, creative, content, technology, measurement, and optimization work together, enabling effective conversations with clients and strong direction to internal specialists.
- Partner with media, strategy, analytics, creative, marketing technology, and other specialists to translate client business objectives into integrated recommendations and executable programs.
- Use campaign performance and business context to help guide client conversations, identify optimization or expansion opportunities, and connect marketing activity back to client objectives.
**Qualifications**
- 5+ years of progressive client service/account management experience within a marketing, media, digital, or integrated agency environment, with experience independently managing complex client engagements.
- Demonstrated experience working with B2B clients and a strong understanding of B2B buyer journeys, demand generation, integrated marketing, and performance-driven media strategies.
- Demonstrated experience building and expanding client relationships, including identifying client needs, shaping solutions, supporting scopes/proposals, and contributing to organic account growth.
- Strong commercial and financial acumen, with experience managing or overseeing scopes, budgets, resource considerations, and account profitability in an agency environment.
- Highly organized, proactive, and accountable, with the ability to manage multiple client priorities and workstreams simultaneously. Proficiency with common agency collaboration/project-management platforms and Microsoft 365 tools; familiarity with media, analytics, CRM, marketing automation, and/or ABM platforms is a plus.
- Experience with project management software and Office 365 suite of products (Outlook, Excel, PowerPoint, etc.).
**Our Culture & Our Core Values**
Marketbridge supports Fortune 50 companies and global brands in redefining how they go to market.
How we work together matters just as much as the work itself. Our values shape how we operate day to day. **Be Kind** means treating teammates with respect and showing up for one another. **Be Open** reflects how we collaborate, share perspectives, and give clear, honest feedback. **Be Real** speaks to a culture of authenticity, where people can speak up and be themselves. **Be Brave** pushes us to challenge assumptions, think critically, and pursue ideas that lead to real results.
You’ll join a collaborative team focused on solving real problems for complex clients. From day one, you’ll gain hands-on experience, work closely with supportive leaders, and continue developing through meaningful client work and ongoing learning. We value accountability, curiosity, and ownership, and we trust people to take initiative and follow through.
Here, you’ll do meaningful work, alongside smart people, with room to grow as the business grows.
**Benefits & Perks**
At Marketbridge, we support our team with benefits that prioritize well-being, flexibility, and growth. Here’s what you can look forward to:
- 🏖️ Time Off & Flexibility – Flexible PTO, summer Fridays, and paid parental leave (up to 16 weeks for birthing parents). Plus, we’re closed from Christmas to New Year’s so you can fully unplug.
- 💙 Health & Wellness – Comprehensive medical benefits and free premium access to the Calm app for relaxation and mindfulness.
- 💰 Financial Security – 401(k) with a 3% company contribution* (US Only), life insurance, long-term disability, and AD&D coverage for extra peace of mind.
- 📚 Learning & Growth – A professional development fund ($500) and continuous learning programs to invest in your career.
- 💻 Tech & Perks – Company-provided laptop & accessories, monthly Wi-Fi & cell stipend, ChatGPT Enterprise Access and exclusive discounts through Perkopolis.
Note: This position requires candidates to be eligible to work in the United States or Canada without visa sponsorship. Marketbridge is an Equal Opportunity Employer.
We aim to offer competitive and equitable compensation based on factors such as location, relevant experience, skills, and market benchmarks. The anticipated salary range for this role is **$75,000 to $85,000.**
Final compensation will be determined based on the successful candidate’s qualifications, and additional flexibility may be considered for candidates whose experience and expertise significantly exceed the role’s core requirements.