患者服务导航员II（远程夜间）
Patient Access Navigator II (REMOTE OVERNIGHTS)
关于公司
在库珀大学医疗中心，我们对提供卓越医疗服务的承诺始于我们的团队。我们杰出的专业人士不断发现临床创新，并提升对最新设施、设备、技术和研究方案的访问能力。我们致力于为员工提供具有竞争力的薪酬和福利计划。库珀为全职和兼职员工提供全面的福利计划，包括健康、牙科、视力、人寿、残疾和退休福利。我们还提供有吸引力的工作条件和通过职业发展实现职业成长的机会。
了解为什么库珀大学医疗中心是南新泽西最受欢迎的雇主。
职位简介
患者导航员为跨学科的医生和放射科服务提供单一且集中的患者接入点。这包括内科和家庭医学、儿科、骨科、心脏病学、妇产科、内分泌学、风湿病学、胃肠病学和疼痛管理。
患者导航员擅长在快节奏的环境中工作，具备强大的多任务处理能力，技术熟练，以服务为导向，沟通有效，并始终保持专业态度。
通过协调患者在库珀医疗网络内的接入，为联系接入中心的患者、客户和医生提供卓越体验。
为接入中心管理团队提供支持，包括处理升级问题、患者投诉、新员工入职和培训/交叉培训。
负责在患者接入中心设计、开发、实施和评估系统及培训计划的技术和运营支持。
支持患者接入中心的学习和质量职能，进行培训和质量监控，并审查个人或团队的审计报告，以确定培训需求。
该职位担任专家角色，需按照库珀大学医院和部门的政策和程序提供高质量的客户服务。
所需经验
2年以上在客户服务、客服中心或排班环境中的直接经验，最好是在医疗环境中的经验。
1-2年使用Acombina的经验，包括故障排除和测试；具备EPIC、Outlook、IDX、Excel和Word的强技术能力。
具有相关经验或了解
查看英文原文
About Us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.
Provides support to the Access Center management team related to escalations, patient
complaints, new hire onboarding and training/cross-training.
Responsible for providing technical and operational support in the design, development,
delivery and evaluation of systems and training programs in the Patient Access Center.
Supports the Learning and Quality function for both training and quality monitoring across
the Patient Access Center and reviewing individual or team audit reports to identify training
needs.
This position functions as a subject matter expert and is expected to provide high-quality customer service in accordance with Cooper University Hospital and departmental policies and procedures.
Experience Required
2+ years of direct experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
1-2 years’ preferred experience with Acombina, including troubleshooting and testing; strong technical proficiency including EPIC, Outlook, IDX, Excel and Word.
Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.
Education Requirements
High School diploma or equivalent required
Special Requirements
Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access throughout the Cooper landscape.
Excellent escalation skills in handling customer complaints independently and assist co-workers with patient escalations; ability to support both quality and training programs.
Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Team player with a genuine interest in resolving customer issues. Must enjoy interacting and working collaboratively in a team environment.
Proven ability to successfully handle more than the required number of physician specialties of a fully functional Navigator 1.
Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.
Ability to analyze issues and quickly identify the best resolution for the situation; solid decision-making skills.
Must demonstrate adaptability and flexibility while working within a fast-paced, ever changing environment. Ability to learn new things quickly.
Must have excellent time management, leadership aptitude, and organizational skills.
Must be a motivated, decisive, self-starter and problem solver.
Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.
Knowledge of EPIC systems a plus.
Must be able to work varied hours/shifts as business needs change and evolve.
Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.
Bilingual skills are a plus.
Salary Min ($)
USD $21.00Salary Max ($)
USD $33.00Originally posted on Himalayas