交易运营专员 - 西海岸
Trading Operations Associate - West Coast
我们是谁：
Alpaca 是一家总部位于美国的全球领先代理优先经纪基础设施公司，服务于股票、ETF、期权、加密货币、固定收益、24/5交易等。
在我们的子公司中，Alpaca 是一家获得许可的金融服务公司，通过我们机构级 API 为全球 40 个国家的数百家金融机构提供服务。这包括经纪自营商、投资顾问、财富管理公司、对冲基金和加密货币交易所，总计超过 1000 万笔经纪账户。
我们的全球团队由经验丰富的工程师、交易员和经纪专业人士组成，致力于实现我们让全球每个人都能享受金融服务的使命。我们高度重视开源贡献，积极培育活跃的社区，持续提升我们获奖的、开发者友好的 API 及其背后的强大基础设施。
Alpaca 获得了来自顶级全球投资者的 4 亿美元资金支持，包括 Portage Ventures、Spark Capital、Tribe Capital、Social Leverage、Horizons Ventures、Opera Tech Ventures、SBI Group、Derayah Financial、Unbound、Peak XV、Elefund 和 Y Combinator。
我们的团队成员：
我们是一个由 400 多名分布在世界各地的成员组成的充满活力的团队，大家在自己喜欢的地方工作，团队成员遍布美国、加拿大、日本、匈牙利、尼日利亚、巴西、英国等国家！
我们正在寻找热忱的个人，希望为 Alpaca 的快速发展做出贡献。如果您认同我们的核心价值观——保持好奇、富有同理心、勇于负责，并准备好产生重大影响，我们鼓励您申请。
您的职责：
作为交易运营专员，您将为企业级客户提供高质量的支持，处理与订单录入、执行、最佳报价、交易监控和高接触订单处理相关的问题。您将建立并维护良好的客户关系，主动监控客户的交易活动，确保运营顺畅。与交易运营台、IT 和合规团队合作，您将解决问题并提供相关的市场见解。此外，您将确保所有交易活动符合监管要求，同时识别和应对潜在风险。您的职责还包括收集客户反馈以改进服务和工具。该职位的预期工作时间为东部时间上午 11 点至晚上 8 点。
主要职责：
客户支持：
- 为企业级客户提供高质量的支持
查看英文原文
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
As an Trading Operations Associate, you will provide high-quality support to enterprise-level clients, addressing issues related to order entry, execution, best ex, trade surveillance and high-touch order handling. You will build and maintain strong relationships, proactively monitoring client trading activity to ensure smooth operations. Collaborating with trading operations desks, IT, and compliance teams, you’ll resolve issues and offer relevant market insights. Additionally, you will ensure all trading activities comply with regulatory requirements while identifying and addressing potential risks. Your role will also involve gathering client feedback to enhance services and tools. The expected coverage hours for this role are 11:00 AM–8:00 PM ET.
Key Responsibilities:
Customer Support:
- Deliver high-quality support to enterprise-level clients through various channels (phone, email, chat).
- Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality.
- Assist clients with troubleshooting and technical issues to ensure seamless operations.
Trading Services:
- Monitor client accounts and trading activity for anomalies, providing timely alerts and support as necessary.
- Stay informed on market developments and trading infrastructure to offer relevant guidance and insights to clients.
- Monitor corporate actions, including dividends, stock splits, mergers, and other events, ensuring accurate and timely communication and resolution.
Collaboration and Feedback:
- Work closely with trading desks, operation, IT, and compliance teams to address and resolve client issues efficiently.
- Collect client feedback and share insights with product development and management teams to refine services and tools.
Compliance and Risk Management:
- Ensure all client interactions and trading-related activities adhere to regulatory requirements and internal policies.
- Proactively identify and address potential risks associated with client operations and trading processes.
Qualifications:
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- At least 2-3 years of experience in brokerage operations, trading, or a related field.
- Proven experience in customer support, relationship management, and trading services.
- Demonstrated experience with trading platforms and equities trading and familiarity with FIX protocol. Options experience is a plus.
- Must either possess FINRA series 7, 63 or local equivalent with a willingness to obtain in the first 6 months.
- Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
- Excellent English written and verbal communication skills to interact with internal and external stakeholders.
- Proficient verbal communication skills in a language other than English. Japanese or Korean are a plus.
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
- High ethical standards and a commitment to maintaining confidentiality.
How We Take Care of You:
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy