客户成功经理
Client Success Manager
关于StarRez
StarRez是学生宿舍软件领域的全球领导者，为校园内外的住房管理、住户健康与体验以及收入增长提供创新解决方案。1,400多家客户遍布25多个国家，StarRez每年通过其用户友好的一站式平台支持超过400万张床位，为学生和管理人员提供无缝体验。StarRez在美国、澳大利亚、英国和印度设有办公室，将全球组织的强大功能与值得信赖的合作伙伴的个性化关怀和服务相结合。
关于College Pads
College Pads正在改变学生从校内生活过渡到校外生活的途径。我们的平台使大学能够通过简化寻找和租用校外住房的过程来支持学生。通过与高等教育机构紧密合作，我们为学生提供一个值得信赖的工具，帮助他们与房产经理和租赁房源建立联系，从而为健康和成功奠定基础。截至2025年1月，College Pads已成为StarRez的一部分。
职位描述
我们正在寻找一位积极进取、以客户为中心的客户成功经理加入我们不断壮大的团队。在这个职位上，你将对我们的大学和房产管理客户充分体验我们平台的价值起到关键作用。从新合作伙伴的入职到长期关系的培养以及合同续签的推动，你将在客户满意度和留存方面发挥重要作用。
你将与销售和运营团队密切合作，为客户提供卓越的体验，支持合作伙伴在校外住房生态系统中的持续成功。
职位具体信息
- 工作地点：远程（美国）
- 差旅：5%（该差旅比例为估算值，根据全年业务需求可能有所增减）
- 薪酬结构：除以下列出的基本薪资外，该职位根据绩效表现还有机会获得奖金。
- 汇报对象：该职位向客户成功团队主管汇报。
你将负责
- 识别潜在机构和房产集团中的关键利益相关者和决策者
- 领导新客户的入职和实施支持
- 与新客户进行30天、60天和90天的定期跟进，确保顺利采用
- 与现有客户互动，支持续约并推动长期合作关系
- 维护
查看英文原文
About StarRez
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.
About College Pads
College Pads is transforming the way students navigate the transition from on-campus to off-campus life. Our platform enables universities to support their students by streamlining the process of finding and securing off-campus housing. By working closely with higher education institutions, we offer a trusted tool for students to connect with property managers and rental listings, helping to foster a foundation for well-being and success. As of January 2025, College Pads is part of StarRez.
The Role
We are looking for a driven and customer-focused Client Success Manager to join our growing team. In this role, you’ll be instrumental in ensuring our university and property management clients experience the full value of our platform. From onboarding new partners to fostering long-term relationships and facilitating contract renewals, you’ll play a key role in client satisfaction and retention.
You’ll collaborate closely with the sales and operations teams to deliver an outstanding customer experience that supports the ongoing success of our partners in the off-campus housing ecosystem.
Role Specifics
- Work Location: Remote (US)
- Travel: 5% (The percentage of travel is an estimation, and it could vary up or down based on business needs throughout the year.)
- Compensation Structure: In addition to the base salary listed below, this role is eligible for bonus opportunities based on performance.
- Reporting Structure: This role reports to the Team Lead, Customer Success.
What You Will Own
- Identifying key stakeholders and decision-makers at prospective institutions and property groups
- Leading onboarding and implementation support for new clients
- Conducting regular 30, 60, and 90-day check-ins with new clients to ensure smooth adoption
- Engaging existing clients to support renewals and drive long-term partnerships
- Maintaining detailed and up-to-date records of all activities in our CRM system
- Participating in regular internal meetings, including team updates and 1:1 check-ins
Required Qualifications
- 1+ year of experience in customer service or client-facing roles
- Strong verbal and written communication skills
- Excellent relationship-building and interpersonal abilities
- Detail-oriented with strong analytical and problem-solving skills
- Comfortable working independently in a remote environment
- Experience using CRM tools (e.g., Salesforce, HubSpot)
Preferred Qualifications
- Background in real estate, student housing, or higher education
- Understanding of the off-campus housing market or university partnerships
- Experience supporting SaaS or technology platforms
Reasons to join our Team:
- Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
- Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
- A supportive team environment with emphasis on learning and development opportunities
- Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
- Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.
Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
Notice to external Recruiters and Recruitment Agencies:
StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.
US - Salary Range
$48,000—$55,000 USD
StarRez is an equal opportunity employer.
Originally posted on Himalayas