客户经理

Candid is looking for a driven Account Executive who thrives on energy, speed, and results.

Are you a confident communicator who loves making things happen, juggling priorities, and winning alongside a team? Do you push yourself to hit goals—and then set bigger ones?

If you're competitive, persuasive, and thrive in a fast-paced market, this is your role. If not, keep looking.

At Candid, we're reimagining orthodontics by pairing clinical expertise with leading telehealth technology. We believe that confident smiles and self-expression play an important role in everyday life. That's why we empower general dentists with everything they need to make great clear aligner care predictable, efficient, and profitable for their practices and accessible and affordable for their patients. We're looking for passionate people who want to shape the future of care, deliver real impact, and help us grow. If you're ready to transform the future of dental technology, this is the team for you.

The **Account Executive (AE)** will play a crucial role in driving business growth by identifying and engaging with prospective dentists/practices, conducting informative and engaging demos (lunch and learns), facilitating the onboarding process, and nurturing existing relationships to enhance their clear aligner business. The ideal candidate possesses exceptional communication, relationship-building skills, and a passion for helping healthcare professionals succeed.

This is a Field Sales role. This posting is for an existing vacancy within our organization. Canadian work experience is not required for this position.  We welcome applicants from all backgrounds.

This role will cover the British Columbia & Alberta, Canada territory.

**What You’ll Do**

- Prospecting and Lead Generation
- Identify potential dentists and practices that align with our target market
- Conduct research to understand the needs and preferences of prospective clients
- Develop and maintain a robust pipeline of leads through various channels, including referrals, industry events, and online research
- Demos (Lunch and Learns)
- Organize and conduct informative and engaging lunch and learn sessions for prospective dental practices
- Present the benefits and advantages of our clear aligner solutions, highlighting their clinical and financial value
- Address questions, concerns, and objections effectively during the presentation
- Provide comprehensive and tailored information to showcase how our products can enhance their practice's orthodontic offerings
- Client Acquisition and Onboarding
- Collaborate with the sales team to strategize and execute effective approaches for converting leads into signed clients
- Manage the end-to-end onboarding process, ensuring a seamless integration for new clients
- Assist practice staff in understanding product features, pricing, and contractual terms
- Coordinate with internal teams to ensure the successful integration of our clear aligner solutions into the client's practice
- Account Management and Growth
- Build strong, long-lasting relationships with clients, becoming a trusted advisor and point of contact
- Regularly engage with existing clients to assess their needs, address any concerns, and identify opportunities for growth
- Collaborate with the marketing team to provide clients with relevant educational materials, updates, and resources
- Analyze client performance data and provide insights to help clients maximize the potential of their clear aligner business
- Market and Industry Knowledge
- Stay informed about industry trends, competitive offerings, and emerging technologies
- Continuously enhance product knowledge and sales techniques to effectively communicate value propositions to clients

**What You’ll Need**

- Business-to-business (B2B), clear aligner outside sales experience
- College degree or equivalent experience
- Ability to travel throughout the territory, including regular overnight travel, which requires a valid driver's licence and reliable transportation.
- Business & Marketing knowledge: Ability & comfort having business discussions (Cash Flow Analysis, ROI, P&L) and asking the right business questions
- Comfort with having clinical discussions regarding Candid products
- Proficiency with Microsoft Office and Google applications. Experience with a CRM system, Salesforce
- Canadian work experience is not required for this position. We welcome applicants from all backgrounds.

**Pay & Perks**

- Competitive compensation
- Stock option plan to give our employees a direct stake in Candid’s success
- Unlimited PTO to give our employees a little extra R&R when they need it
- Work from home stipend
- Comprehensive health coverage (medical, dental, vision) and generous parental leave
- Significant discount on our customized treatment plans and aligners
- You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning

**Some insight into our culture that leaves an impression:**

- **Care Deeply** - We succeed when we care about what we do. We go the extra mile for our patients, our partners, and for each other because what we do matters, and the care we put into it matters even more.
- **Drive Results** - Results matter. From closing a tooth gap to opening a new account—we set clear intentions, align around measurable goals, and take accountability for the outcomes.
- **Commit to Growth** - To change the face of oral health care, we have to keep growing—as individuals, as teams, and as a company. We approach problems with a beginner’s mindset and continuously pursue improvement.
- **Embrace Candor**- To create the environment we want to be a part of, we have to stay aligned—that means elevating each other and our partners through honest, respectful feedback, and fostering a culture of inquiry and debate.
- **Work as One** - Together, we have the ability, experience, and intuition to serve our partners and grow our business. When we work as a team, we draw on each other’s strengths, inspire new solutions, and share in our success.

The base salary for this role is $115,000 CAD. Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes equity, benefits, and other perks. To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, experience level, skillset, and balancing internal equity relative to our other employees. We include equity in our compensation packages because we believe our employees should have the option to purchase ownership in the company and benefit from what we hope will be a lot of upside growth. We expect the majority of the candidates who are offered roles at Candid to fall healthily throughout the range based on these factors.

For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan.

Curious how you’re wired? We are, too. As part of our interview process, you’ll complete a quick Culture Index assessment designed to give us a snapshot of your natural work style, strengths, and motivators. It takes about 7 minutes; there are no right or wrong answers, and we use it as one of many inputs to understand how you’ll thrive at Candid - not to decide whether you’re “right” or “wrong” for the role. You'll receive a follow-up email with a link to complete the survey.

We use automated tools (including artificial intelligence "AI") in our hiring process. This may include AI-based screening or assessment of applications. All final hiring decisions will be made by humans.

**EEOC**

Our patients and colleagues come from diverse backgrounds and experiences. We strive to create and maintain a diverse and inclusive environment and hire great talent that is equally diverse; not simply because it’s the right thing to do, but it makes our company, our products, and our culture that much better. If you share our values and passion, apply and see what we’re all about.

We’re proud to be an Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Additionally, this organization participates in E-Verify.