服务台一级分析师（墨西哥）
Service Desk Level 1 Analyst (Mexico)
加入DYOPATH担任一级服务台分析师
你是否热衷于帮助人们解决技术难题，确保他们的日常工作顺利进行？
DYOPATH正在寻找一位热爱解决问题、能在快节奏环境中茁壮成长，并致力于提供优质客户服务的一级服务台分析师。
为什么你会喜欢在这里工作
- 带着热情做事——加入一家将L.O.V.E.理念（每天践行价值观）融入日常工作的公司，让日常工作产生深远影响。
- 成长与提升——从认证到职业发展路径，DYOPATH投资于你的持续成长。
- 获奖文化——以卓越的IT服务著称，我们同样将这种专注力投入到内部：对彼此。
- 轻松且尊重的团队合作——协作、积极的环境，庆祝每一次成就！
超棒福利
- 储蓄/每月13%上限
- 食品柜代金券每月9%发放
- 圣诞节奖金：相当于25天的日收入
- 年假：第一年后12天
- 员工纪念日奖金：相当于10天的基本工资
- 年假补贴——第一年40%
- 重大医疗保险覆盖你和直系亲属
- 寿险
- 季度奖金
- 婚姻或丧假
- 产假/陪产假
- 人体工学椅
- 每月250比索的网络和电费补贴
职位概览
- 地点：远程（墨西哥）
- 时间：第一班（7a-4p）；周一至周五；根据运营需求，时间可能调整。
- 薪资：17,000 MXN
作为一级服务台分析师的使命
- 通过电话、邮件和聊天成为技术支援的第一联系人。
- 解决台式电脑、笔记本、打印机、移动设备、软件和网络的问题。
- 在工单系统中记录所有互动，并在需要时升级问题。
- 确保及时准确地解决问题，同时提供优质的客户服务。
- 跟进用户以确认满意度。
- 投资自己：追求培训、认证和持续学习。
- 参与提升服务交付的特别项目。
你将为团队带来的东西
教育与认证
- 需要高中文凭或同等学历；计算机科学或相关领域的专科或学士学位优先。
- 专业认证（或正在考取）：
- HDI支持中心分析师（HDI-SCA）
- ITIL基础
- Microsoft 365认证：基础
经验与技能
- 1–2年技术相关工作经验
查看英文原文
Join DYOPATH as a Service Desk Level 1 Analyst
Are you passionate about helping people solve tech challenges and keeping their day running smoothly?
DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.
Why You’ll Love Working Here
- Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
- Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development.
- Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.
- Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated!
Awesome Benefits
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium – 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
- Ergonomic Chair
- 250 pesos monthly stipend for internet and electricity
Role Overview
- Location: Remote (Mexico)
- Schedule: 1st Shift (7a-4p); Monday through Friday; Schedule subject to change based on operational need.
- Pay Rate: 17,000 MXN
Your Mission as a Service Desk Level 1 Analyst
- Be the first point of contact for technical support via phone, email, and chat.
- Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
- Log all interactions in the ticketing system and escalate when needed.
- Ensure timely and accurate resolution of issues while delivering exceptional customer service.
- Follow up with users to confirm satisfaction.
- Invest in yourself: pursue training, certifications, and ongoing learning.
- Participate in special projects that enhance service delivery.
What You Bring to the Team
Education & Certifications
- High school diploma or equivalent required; Associate or bachelor’s degree in computer science or related field preferred.
- Professional certifications (or working toward):
- HDI Support Center Analyst (HDI-SCA)
- ITIL Foundation
- Microsoft 365 Certified: Fundamentals
Experience & Skills
- 1–2 years in a technical support role, preferably in a service desk environment.
- Strong customer service skills with the ability to explain technical solutions clearly.
- Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.
- Familiarity with ITIL or similar service frameworks a plus.
- Ability to work independently and collaboratively.
- Excellent problem-solving and multitasking skills.
Why This Role Rocks
As a Service Desk Level 1 Analyst, you’ll be the hero who keeps users productive and happy. You’ll learn, grow, and become a vital part of a team that values your contributions and invests in your future.
Ready to Kickstart Your IT Career?
If you’re excited to make a real difference and love solving tech puzzles in a team-first culture, DYOPATH wants you! Apply now to become our next Service Desk Level 1 Analyst
This role is open to applicants in Mexico only.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Originally posted on Himalayas