客户成功经理
Client Success Manager
Rithum™ 是全球最值得信赖的商务网络，加速品牌、供应商和零售商之间的协作，以提供无缝的电子商务体验。我们为品牌和零售商提供无与伦比的平台，使他们能够加速增长，优化跨渠道运营，扩展产品线并提升利润率。
如今，超过 40,000 家公司信任 Rithum 在数百个渠道上拓展业务，代表每年超过 500 亿美元的 GMV。通过我们的商务、营销和交付解决方案，我们的客户从头到尾打造优化的消费者购物旅程。
**职位概述**
作为 **企业客户成功经理**，你将负责整个客户生命周期的企业客户组合。你建立咨询型关系，推动采用和价值实现，管理客户健康状况和续约，并识别增长机会。你将在 Rithum 内部跨部门协作，将客户优先事项与我们的能力对齐，实现可衡量的业务成果。
Rithum 让所有职位的员工都能利用人工智能和技术更聪明地工作，更快地推进，并创造可扩展的工作方式。在这个职位中，你将使用人工智能和数据驱动的洞察来改进准备，识别风险和机会，并实现更主动的客户参与。
**职责**
客户成果与价值实现
- 作为指定企业客户的首要关系负责人。
- 将 Rithum 的能力与客户目标对齐，并定义可衡量的成功成果。
- 主导业务评审和成功检查点，展示价值并明确优先事项。
- 监控客户健康状况，并主动应对风险和客户需求。
留存与增长
- 负责续约计划和执行，包括预测和风险缓解。
- 识别与客户目标、使用情况和业务策略一致的扩展机会。
- 与销售团队合作进行账户规划和扩展执行。
- 支持定价、包装和合同变更等方面的商业讨论。
跨职能合作与运营卓越
- 协调销售、产品、支持、法律、财务和其他团队以推进客户优先事项。
- 维护准确的客户、续约和机会数据。
- 使用人工智能、客户数据和客户成功工具来提高洞察力、准备度和生产力。
- 应用人工智能进行账户研究、业务评审准备以及客户健康和使用情况分析，并验证输出的准确性
查看英文原文
Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
**Overview**
As a **Client Success Manager – Enterprise Accounts**, you own a portfolio of enterprise clients across the client lifecycle. You build consultative relationships, drive adoption and value realization, manage client health and renewals, and identify growth opportunities. You work across Rithum to align client priorities with our capabilities and deliver measurable business outcomes.
Rithum empowers employees across all roles to leverage AI and technology to work smarter, move faster, and create scalable ways of working. In this role, you will use AI and data-driven insights to improve preparation, identify risks and opportunities, and deliver more proactive client engagement.
**Responsibilities**
Client Outcomes & Value Realization
- Serve as the primary relationship owner for assigned enterprise accounts.
- Align Rithum’s capabilities to client goals and define measurable success outcomes.
- Lead business reviews and success checkpoints to demonstrate value and align on priorities.
- Monitor client health and proactively address risks and client needs.
Retention & Growth
- Own renewal planning and execution, including forecasting and risk mitigation.
- Identify expansion opportunities aligned to client goals, usage, and business strategy.
- Partner with Sales on account planning and expansion execution.
- Support commercial discussions across pricing, packaging, and contract changes.
Cross-Functional Partnership & Operational Excellence
- Coordinate across Sales, Product, Support, Legal, Finance, and other teams to advance client priorities.
- Maintain accurate client, renewal, and opportunity data.
- Use AI, client data, and Client Success tools to improve insights, preparation, and productivity.
- Apply AI to account research, business review preparation, and client health and usage analysis, and verify outputs for accuracy before they reach a client.
- Share client feedback and emerging needs with relevant internal teams.
**Qualifications**
Minimum Qualifications
- 2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS.
- Experience supporting enterprise clients with multiple stakeholders and complex business requirements.
- Experience with renewals, client health, value realization, and client risk management.
- Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels.
- Experience using CRM or Client Success platforms to manage client workflows and data.
- Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity, insights, or client engagement.
Preferred Qualifications
- 3+ years of progressive client-facing experience.
- Experience in SaaS, e-commerce, marketplace, or related technology environments.
- Familiarity with Salesforce, Gainsight, or similar Client Success platforms, and AI-enabled client or productivity tools.
- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
**Travel Required**
Up to 10%
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**What it’s like to work at Rithum**
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
- Partner with the leading brands and retailers.
- Connect with passionate professionals who will help support your goals.
- Participate in an inclusive, welcoming work atmosphere.
- Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
- Receive industry-competitive compensation and total rewards benefits.
We believe in transparency and fairness in our compensation practices.
For this position, the expected base pay range is: $60,000-$93,000 per year.
This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.
For this position, the expected discretionary bonus is 10% of the annual base salary.
**Benefits**
- Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
- A 6% 401(k) match
- Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
- 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
- Accident, critical illness, and hospital indemnity insurance
- Pet insurance
- Legal assistance and identity theft insurance plans
- Life insurance 2x salary
- Access to the Calm app and the Employee Assistance Program
- $65/month Remote work stipend for internet
- Culture and team-building activities
- Tuition assistance
- Career development opportunities
- Charitable contribution match up to $250 per year
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the [Accommodations Request Form](https://forms.office.com/r/v1qDcUpHLw). Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.