实干成功负责人（团队负责人）
Doer Success Leader (Team Leader)
外包执行者是一家快速发展的虚拟助理服务提供商，专注于为数字营销领域的创业者和企业提供支持。我们正在寻找一位经验丰富的高绩效执行者成功领导者加入我们的团队，帮助推动客户和虚拟助理的成功。作为执行者成功领导者，您将负责领导、指导和管理位于菲律宾的大量远程虚拟助理团队。您的主要职责是确保最高质量的产出和表现，同时营造一个支持性和协作性的工作环境。
主要职责：
- 监督虚拟助理团队的表现和生产力，确保为澳大利亚和美国的客户提供卓越成果。
- 监控并执行与任务完成、产出质量、时间与出勤率、主动性以及有效沟通相关的关键绩效指标（KPI）。
- 每周与每位虚拟助理进行1对1的绩效会议，提供指导、建议和反馈以推动持续改进。
- 与客户体验团队紧密合作，及时处理任何客户投诉、退款或升级问题。
- 识别并解决团队内的任何表现问题或担忧，必要时实施绩效改进计划（PIPs）。
- 建立并维护与客户和团队成员的良好关系，优先考虑客户的最佳利益并确保其满意。
- 持续扩展对数字营销最佳实践和行业趋势的了解，以更好地支持您的团队和客户。
要求：
- 在数字营销领域有实际经验，对直接响应营销、潜在客户生成、营销漏斗、营销自动化、电子邮件营销和营销设计有深入理解。
- 有团队领导和管理经验，最好有管理远程虚拟助理或类似职位的经验。
- 出色的书面和口头沟通能力。
- 强大的分析能力和数据驱动的决策能力。
- 能够有效管理多个项目，优先处理任务并按时完成。
- 有使用绩效监控和管理工具的经验（例如ActivTrak）。
- 强大的解决问题和批判性思维能力。
- 以客户为中心的思维模式，注重为客户提供卓越成果。
如果您是一位有动力、注重结果的领导者，有
查看英文原文
Outsourced Doers is a rapidly growing provider of virtual assistant services, specializing in supporting entrepreneurs and businesses in the digital marketing space. We are seeking an experienced, high-performance Doer Success Leader to join our team and help drive the success of our clients and virtual assistants. As a Doer Success Leader, you will be responsible for leading, coaching, and managing a large team of remote virtual assistants based in the Philippines. Your primary focus will be on ensuring the highest quality of output and performance, while also fostering a supportive and collaborative work environment.
Key Responsibilities:
- Oversee the performance and productivity of your team of virtual assistants, ensuring the delivery of exceptional results for our clients in Australia and the US.
- Monitor and enforce key performance indicators (KPIs) related to task completion, quality of output, time and attendance, proactivity, and effective communication.
- Conduct weekly 1:1 performance meetings with each virtual assistant, providing coaching, guidance, and feedback to drive continuous improvement.
- Collaborate closely with the client experience team to address any client concerns, refunds, or escalations promptly.
- Identify and address any performance issues or concerns within your team, implementing performance improvement plans (PIPs) as needed.
- Develop and maintain strong relationships with clients and team members, prioritizing the best interests of our clients and ensuring their satisfaction.
- Continuously expand your knowledge of digital marketing best practices and industry trends to better support your team and clients.
Requirements:
- Proven experience in digital marketing, with a strong understanding of direct response marketing, lead generation, marketing funnels, marketing automation, email marketing, and marketing design.
- Previous experience in team leadership and management, preferably with remote virtual assistants or similar roles.
- Excellent written and verbal communication skills.
- Strong analytical and data-driven decision-making abilities.
- Ability to effectively manage multiple projects, prioritize tasks, and meet deadlines.
- Experience with performance monitoring and management tools (e.g., ActivTrak).
- Strong problem-solving and critical thinking skills.
- A customer-centric mindset, with a focus on delivering exceptional results for clients.
If you are a driven, results-oriented leader with a passion for digital marketing and helping businesses succeed, we would love to hear from you.
Apply now to join our dynamic, growing team and make a meaningful impact on the success of our clients and virtual assistants.
Originally posted on Himalayas