商业智能分析师
Business Intelligence Analyst
**我们是谁**
在Twilio，我们正在塑造通信的未来，一切都从在家的舒适环境中开始。我们为[数十万家企业](https://customers.twilio.com/)提供创新解决方案，并赋能全球数百万开发者，打造个性化的客户体验。
我们致力于[以远程为主的工作方式](https://www.twilio.com/en-us/blog/open-work)，并拥有强大的连接和全球包容文化，这意味着无论你身处何地，你都是一个充满活力的团队的一员，每天都在创造全球影响。随着我们继续革新世界互动的方式，我们不断学习新技能和经验，让工作真正令人满意。你的职业发展掌握在自己手中。
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**招聘与我们的工作方式**
我们使用人工智能（AI）来帮助提高招聘效率。不过，每个招聘决定都由真实的Twilions做出！
此外，虽然我们是一家以远程为主的公司，但你可能会被要求偶尔亲自到场参加团队聚会、部门会议或客户会议。
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**在Twilio看到自己的未来**
加入我们，成为Twilio的下一位商业智能分析师。
**职位简介**
该职位需要通过应用你在量化分析、技术系统和分析领导力方面的专业知识，为战略运营计划提供可操作的见解。
Twilio的客户体验运营客户智能团队正在寻找一位充满好奇心且行动导向的分析师，他热衷于利用数据影响决策并提供产品洞察。理想的候选人能够处理复杂问题，确定应关注的数据，并能根据不同的数据得出见解和建议。此职位会与组织内各个层级的利益相关者互动，并帮助制定产品、合规性和交付策略。
**职责**
在此职位中，你将：
- 与技术项目经理合作，将数据注入决策和规划，通过定义OKRs、设计和构建生成见解的报告和仪表板，以及跨职能合作获取和处理产品数据，以提高对战略业务成果的信心。
- 利用SQL编程技能和数据可视化工具，向各层级的利益相关者传达产品见解和建议。标准化、维护并记录指标、模型、数据集和仪表板，利用工具
查看英文原文
**Who we are**
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to [hundreds of thousands of businesses](https://customers.twilio.com/) and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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**Hiring and how we work**
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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**See yourself at Twilio**
Join the team as Twilio’s next Business Intelligence Analyst.
**About the job**
This position is needed to provide actionable insights into strategic operations initiatives through the application of your expertise in quantitative analysis, technical systems, and leadership in analytics.
Twilio’s Customer Experience Ops Customer Intelligence team is looking for a curious and action-oriented analyst with a passion for using data to influence decision making and deliver product insights. The ideal candidate is comfortable navigating complex problems, determining the right data to focus on and is able to derive insights and recommendations based on disparate data. This role interacts with stakeholders at all levels throughout the organization and helps inform product, compliance, and delivery strategy.
**Responsibilities**
In this role, you’ll:
- Work with technical program managers to inject data into decision making and planning to increase confidence in strategic business outcomes via defining OKRs, designing and building insight generating reports and dashboards, and partnering cross functionally to source and process product data.
- Leverage SQL programming skills and data visualization tools to communicate product insights and recommendations to stakeholders at all levels. Standardize, maintain, and document metrics, models, datasets, and dashboards leveraging tools such as Tableau, Confluence, Acryl, and code.
- Source, identify, and leverage data and insights for time-critical and strategic decision making.
- Partner with leaders to successfully roll out and enable the adoption of dashboards and metrics.
- Work closely with product leadership to monitor and improve product performance while collaborating with business leaders to drive exceptional product offerings. Measure and analyze product value and value proposition through metrics.
- Collaborate with data producers and consumers during the product development lifecycle to ensure consistent data quality and availability for reporting post launch.
- Own and foster stakeholder partnerships by acting as a trusted advisor.
**Qualifications**
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
***Required:**
- 3-5 years of professional experience performing quantitative analysis, building dashboards and reports, working with business partners to convert ambiguous, messy data into tangible and actionable results that influence product and business impacting decisions in a fast paced industry.
- Ability to think strategically and initiate, refine, and complete projects with minimal guidance in an often ambiguous environment.
- Excellent verbal and written communication skills.
- Proficient level experience writing, developing, and performing data deep dives and writing complex queries in SQL and SQL-like relational data languages
- Minimum 2 years Tableau experience developing and managing dashboards is required.
- Demonstrated ability in building reports, metrics, dashboards, etc. for analytics projects that often require data preparation processes such as data extraction, cleansing, mapping, loading and operationalizing workflows in production.
**Desired:**
- Familiarity or hands-on experience utilizing Generative AI tools (e.g., Gemini, GitHub Copilot, ChatGPT) to optimize SQL query writing, data analysis workflows, and documentation is a plus.
- Experience in telephony, email, messaging, social media, or other electronic communications is a plus.
- Experience or familiarity with data warehousing and/or ETL processes, and distributed computing technologies (Hive/Presto/Spark/Zeppelin) is a plus.
- Experience in BI reporting tools like Looker is a plus.
- Experience with unstructured data is a plus.
**Location**
This role will be Remote, and based in Colombia
**Travel**
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
**What We Offer**
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
**Twilio thinks big. Do you?**
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions)
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**Stay alert to recruitment fraud**
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ [twilio.com](http://twilio.com) email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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**Twilio is proud to be an equal opportunity employer.** We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.