订单到现金运营负责人
Order to Cash Operations Lead
关于团队
OpenAI 财务部确保组织在追求使命的过程中具备长期成功的定位。
订单到现金（OTC）团队负责从订单接收和资源配置到计费、收款和现金确认的完整商业交易流程，确保准确性、合规性和运营卓越性，以支持 OpenAI 的使命，即确保通用人工智能惠及全人类。
关于职位
我们正在寻找一位经验丰富的 OTC 主管，以帮助扩大 OpenAI 在 EMEA 地区的订单管理、计费和应收账款运营，随着我们的商业业务和客户群持续增长。
作为团队中的高级个人贡献者，您将负责所分配产品组合的端到端订单到发票生命周期。您将协助改进流程、政策和严谨性，以确保我们的工作流程和系统完整且准确。
此职位将有强大的 AI、自动化和流程转型任务。您将帮助定义 AI 和现代工具如何改善订单处理、计费、风险识别、客户沟通、报告和异常管理。您将与财务系统、产品、工程和运营团队紧密合作，将这些机会转化为可扩展的工作流程，减少人工操作，同时保持强大的判断力、控制力和客户体验。
您还将与计费运营、现金确认、销售、交易桌、客户成功、法律、会计和其他跨职能合作伙伴密切合作，解决复杂问题并加强端到端订单到现金生命周期。这是一个帮助在 OpenAI 构建更智能、自动化和可扩展运营模式的机会。
这个职位对于建立 OpenAI 在 EMEA 地区扩张的运营基础至关重要。您将结合深入的运营判断力与流程和控制执行、自动化、清晰沟通以及动手解决问题的能力，以在规模上提高计费可靠性、合作伙伴体验、客户成果和财务完整性。
该职位位于我们的都柏林办公室。我们采用每周 3 天在办公室工作的混合工作模式，并为新员工提供搬迁协助。
在此职位中，您将：
- 负责从订单接收、报价/订单验证、资源配置协调、使用和定价数据准备、计费执行、发票审核、应收账款跟进、现金确认依赖关系和客户交付等整个 OTC 流程的端到端执行。
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About the Team
OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission.
The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application — ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity.
About the Role
We are looking for an experienced OTC lead to help scale OpenAI’s EMEA order management, billing and AR operations, as our commercial business and customer base continue to grow.
As a senior individual contributor within the team, you will own the end-to-end order-to-invoice lifecycle for your assigned portfolio. You will assist with improving processes, policies and rigor to ensure our workflows and systems are complete and accurate.
This role will have a strong AI, automation, and process-transformation mandate. You will help define how AI and modern tooling can improve order processing, billing, risk identification, customer outreach, reporting, and exception management. You will partner closely with Finance Systems, Product, Engineering, and operational teams to translate these opportunities into scalable workflows that reduce manual effort while maintaining strong judgment, controls, and customer experience.
You will also work closely with Billing Operations, Cash Application, Sales, Deal Desk, Customer Success, Legal, Accounting, and other cross-functional partners to resolve complex issues and strengthen the end-to-end order to cash lifecycle. This is an opportunity to help build a more intelligent, automated, and scalable operating model at OpenAI.
This role is critical to building the operational backbone for OpenAI’s expansion across the EMEA region. You will combine deep operational judgment with process and control execution, automation, clear communication, and hands-on problem solving to improve billing reliability, partner experience, customer outcomes, and financial integrity at scale.
This role is based in our Dublin office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
- Own end-to-end OTC execution across order intake, quote/order validation, provisioning alignment, usage and pricing data readiness, billing execution, invoice review, AR follow-up, cash application dependencies, and customer closeout.
- Operate AR collections, credit and cash application workflows across the full customer lifecycle.
- Govern offshore BPO execution across OM, Billing, and AR workstreams through daily and weekly queue reviews, prioritization, SOP/training updates, access blockers, quality checks, escalation paths, and SLA follow-through.
- Partner cross-functionally with GTM, Deal Desk, Legal, Customer Success, Revenue Accounting, Accounting, Tax, Finance Systems, Product, Engineering, RevOps, and Support to resolve blockers and improve handoffs.
- Build and maintain scalable SOPs, playbooks, controls, dashboards, and operating cadences so the function can move from person-dependent execution to repeatable process ownership.
- Identify and drive automation and AI-enabled workflow improvements across order validation, invoice accuracy, collections prioritization, dispute routing, reporting, BPO quality, and control evidence.
You might thrive in this role if you have:
- Strong end to end Order-to-Cash foundation with hands-on experience across order-to-invoice and invoice-to-cash processes.
- Ability to operate across Order Management, Billing Operations, AR Collections, credit/customer-risk review, cash application dependencies, reconciliations, and month-end close support.
- Experience in complex, high-growth environments with usage-based, subscription, enterprise SaaS, marketplace, partner-channel, or hybrid billing models.
- Strong data and systems fluency across CPQ, ERP, billing, payment, and reporting workflows; able to investigate mismatches and identify root causes across systems.
- BPO or offshore operating experience, including queue governance, SOP adherence, quality checks, training, escalation management, and performance tracking.
- Controls and audit-readiness mindset, including SOX-aware documentation, approval frameworks, evidence retention, reconciliations, and clean handoffs to Accounting/Revenue Accounting.
- Strong stakeholder management across GTM, Deal Desk, Customer Success, Legal, Finance, Product, Engineering, and BPO teams.
- Comfort with ambiguity, hands-on execution, direct issue ownership, customer-sensitive escalations, and continuous process improvement.
- Automation and AI orientation, with curiosity and practical judgment around where tooling can improve prioritization, reporting, controls, outreach, and exception handling.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.