经理，现场应用 - 欧洲、中东和非洲
Manager, Field Applications - EMEA
在Element Biosciences，我们致力于通过赋予科学界更多自由和灵活性来加速我们对人类的共同影响。我们建立了一个高效的产品驱动型组织，员工可以在具有挑战性但鼓励性的环境中学习、成长并取得成功。我们致力于科学诚信、同事间的友好合作、诚实、客观和开放。
我们正在寻找一位经验丰富的现场应用经理（EMEA地区），该职位将在支持我们在EMEA地区不断增长的客户群中发挥关键作用。此职位将负责覆盖EMEA地区的一半区域。对于那些热衷于看到客户成功并为公司赢得胜利的人来说，这是一个绝佳的机会。我们希望候选人具备NGS样本和文库制备流程以及细胞生物学方面的扎实背景。被录用的候选人需要在该地区有固定的办公地点，并愿意频繁前往客户现场。该职位将向高级现场应用经理汇报，工作地点位于DACH地区，为远程办公。
如果您具备以下条件并希望产生有意义的影响，我们邀请您探索这个职位。
主要职责和功能：
- 需要经常前往客户现场
- 解决与用户技术技能、生物化学/检测设计、实验设计、软件和仪器相关的问题
- 支持销售团队和客户的技术应用，并提供产品培训
- 在所有客户互动中展现专业性、理解力、技巧、公正性和技术知识
- 向市场和产品开发团队提供战略性和竞争性反馈，并独立领导或管理客户现场的测试
- 独立处理重要且独特的议题，需要与组织内的关键决策者和高级管理人员协作，这可能会影响未来的产品、概念和技术
- 指导和带领现场应用科学家团队
- 与团队成员一起出差以提升他们的培训和问题解决技能
- 主持地区团队会议，制定战术框架以满足地区需求
- 协助销售和市场部门进行战略性销售活动，包括售前和售后，需要具备深厚的技术知识和市场洞察
- 与其他跨职能负责人合作以改进流程和工作方式
查看英文原文
At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.
We are seeking an experienced Manager, Field Applications, EMEA who will play a pivotal role supporting our growing customer base in the EMEA region. This role will support a team covering one half of EMEA. This is an incredible opportunity for someone who is passionate about seeing customer success and winning for the company. We are looking for candidates with a solid background in NGS sample and library prep workflows as well as cell biology. The hired candidate will need to be physically located in the territory and be willing to travel frequently to customer sites. This role will report to the Sr Manager, Field Applications, and will be a remote role based in the DACH region.
If you possess the following and want to make a meaningful impact, we invite you to explore this role.
Essential Functions and Responsibilities:
- Frequently traveling to customer sites is required
- Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments
- Supporting commercial team and customers in their technical applications and providing product training
- Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
- Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites
- Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies
- Mentoring and leading a team of Field Application Scientists
- Traveling with members of the team to develop their training and troubleshooting skill sets
- Leading regional team calls to develop tactical frameworks to address the needs of the region
- Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge
- Collaborating with other cross functional leaders to improve processes and work to scale the organization
- Delivering customer training and workshops, both in-person and remote
- Utilizing service CRM software to accurately identify and document customer opportunities
- Collaborating with internal partners to resolve customer issues and improve processes
Education and Experience:
- Bachelors degree with 10+ years, Masters degree with 8+ years or PhD with 6+ years in NGS library construction (a combination of experience and education may be considered)
- Hands-on experience with cell culture and tissue handling required
- Experience with NGS sequencing instrument and sequencing run set up along with NGS sample and library prep workflows is preferred
- Must be highly motivated and have strong problem-solving ability
- Excellent communication and strong relationship building skills
- Highly collaborative and adaptable; able to work well within multidisciplinary teams
- Skilled in nucleic acids and protein analytical methods
- Experience with single cell protocols and cell culture for multiomics workflows
- Generate high quality and reproducible wet-lab data from established protocols
- High degree of comfort navigating technical project discussions
- Must be able to work independently and as a team player
- Demonstrated account management skills
- English speaking and second language is preferable
Physical Requirements:
- Ability to lift up to 20 pounds
- Must be flexible in working hours as this position may require customer support during non-regular business hours
Location:
· Remote (DACH region based)
Travel:
· Domestic and International travel up to 70%
Job Type:
· Full-time, Exempt
Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.
We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Originally posted on Himalayas