集中调度员-财产
Centralized Dispatcher- Property
加入Sedgwick，你将参与真正有意义的事业。我们的33,000名同事每天为全球面临意外的人们提供帮助。我们邀请你与我们共同成长，体验我们的关怀文化，享受工作与生活的平衡。在这里，你的成就没有界限。
Newsweek 将 Sedgwick 评为美国最佳工作场所全国顶级公司
被认证为最佳工作场所®
财富最佳金融服务与保险工作场所
财产集中调度员
主要职责：财产集中调度员根据地点、调度员经验和损失详情及时将损失分配给调度员，以支持财产索赔。
核心职责和功能
索赔分配与调度
- 在收到损失后2小时内，使用 Salesforce、CTABS 和 Excel 等工具将财产损失分配给合适的调度员。
- 审核调度员的资质和可用性，包括绩效指标和工作量容量，以确保最佳分配。
- 如有需要，与1099调度员协调，通过电话确认可用性并记录分配情况。
客户与系统协调
- 在分配后确保所有系统（如 XA、Symbility、CTABS）得到更新。
- 发送客户确认信息，并通知所在区域的地区团队有关分配情况。
- 在派遣前验证客户特定要求是否满足。
升级与协作
- 当调度员的可用性或经验不足时，与地区领导协调。
- 将不明确或复杂的损失升级至客户或领导以获得澄清或重新分配。
- 及时沟通延迟、问题或升级情况，以确保及时处理索赔。
流程准确性与细节关注
- 在多个平台上保持数据录入和文档的高准确性。
- 使用多个数据源，包括业务卓越报告，评估调度员的工作量和绩效。
其他职责和功能
· 执行其他指派的任务。
资格要求
教育与许可
需要高中文凭或同等学历。
经验
优先考虑具有2年相关索赔、调度或保险运营经验，或同等教育和经验组合。
技能与知识
- 强烈的细节关注和组织能力
- 有效的沟通和解决问题的能力
- 精通 Salesforce、Excel 和 int
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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Centralized Dispatcher- PropertyPRIMARY PURPOSE: The Centralized Dispatcher – Property assigns losses to adjusters based on location, adjuster experience, and loss details in a timely manner to help support Property Claims.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Claim Assignment & Dispatching
- Assigns property losses to appropriate adjusters within 2 hours of receipt, using tools such as Salesforce, CTABS, and Excel.
- Reviews adjuster qualifications and availability, including performance metrics and workload capacity, to ensure optimal assignments.
- Coordinates with 1099 adjusters when needed, confirming availability via phone and documenting assignments.
Client & System Coordination
- Ensures all systems (e.g., XA, Symbility, CTABS) are updated post-assignment.
- Sends client acknowledgments and notifies regional teams of assignments in their area.
- Verifies client-specific requirements are met before dispatching.
Escalation & Collaboration
- Coordinates with regional leadership when adjuster availability or experience is insufficient.
- Escalates unclear or complex losses to clients or leadership for clarification or reassignment.
- Communicates delays, issues, or escalations promptly to ensure timely claim handling.
Process Accuracy & Attention to Detail
- Maintains high accuracy in data entry and documentation across multiple platforms.
- Uses multiple data sources, including Business Excellence reports, to assess adjuster workload and performance.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
· Performs other duties as assigned.
QUALIFICATIONS
Education & Licensing
High school diploma or equivalent required.
Experience
Two (2) years of related experience in claims, dispatch, or insurance operations preferred, or equivalent combination of education and experience required.
Skills & Knowledge
- Strong attention to detail and organizational skills
- Effective communication and problem-solving skills
- Proficiency in Salesforce, Excel, and internal claims systems (e.g., CTABS, XA, Symbility)
- PC literate, including Microsoft Office products
- Excellent interpersonal skills
- Ability to create and complete comprehensive, accurate and constructive written reports
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Originally posted on Himalayas