B2C销售代表
B2C Sales Representative
☎ Community Phone
Community Phone 正在为美国的社区打造最好的电话。我们是您美发沙龙的业务电话，是您汽车修理店用来向您发送短信或安排预约的方式，是您当地政府机构的运营电话，也是您妈妈用的电话，她有时会在电脑上接听。我们目前有超过 20,000 名客户，正在打造缺失的电话。
我们的团队约有 80 人，分布在 15 个国家。我们快速成长，得到了 Y Combinator 加速器和 Y Combinator 的 Continuity Fund 的支持。我们从核心就非常关注客户。当发生重大网络中断时，从招聘人员到工程师、营销人员再到客户服务代表，每个人都拿起电话与客户沟通。我们的团队体现了我们的宗旨。加入我们，共同实现让社区沟通尽可能简单的使命。
🌟 你将做什么
你将花时间与已经希望收到我们消息的客户建立联系。这意味着接听来电，并联系那些提交表单请求更多信息或回拨的用户。没有冷电销，只是帮助已经主动联系我们的客户，并确保始终完成销售。
你将：
- 与想要给孩子安全第一部手机的家庭交谈
- 帮助只想重新体验简单技术的老年人（没错，我们不会让他们下载 12 个应用来接电话）
- 耐心倾听，清晰解释，自信成交
- 确保他们的号码顺利转移——因为第一印象很重要。
每一次通话都是让某人的一天变得更好的机会，同时达成你的销售目标。
🚀 在这里茁壮成长的人
- 渴望成功。你热爱销售、竞争和无上限的佣金。
- 富有同理心。你放慢节奏，倾听，并把人们当作人来对待。
- 有使命感。你希望你的工作真正有意义。
- 擅长沟通。需要流利的英语；掌握西班牙语是加分项。
- 是个好人。没有混蛋，没有例外。
我们不适合谁
我们喜欢笑，但我们会认真对待价值观和绩效。如果你：
- 只想轻松度过而不设定目标
- 对销售目标或反馈感到不适
- 想要大公司的安全感
- 不真的喜欢与客户交谈（我们爱我们的客户，即使是那些仍然把老式拨号电话称为“尖端”的客户）
- 难以在远程工作中保持组织性和动力
- 更在意头衔和地位而不是真正帮助他人
🏆 你需要具备的条件
我们关心
查看英文原文
☎ Community Phone
Community Phone is building the best phone for communities in America. We are your hair salon’s business phone, how your auto-body shop texts you or gets appointments, your local government agency’s operations line, and your mom’s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing phone.
Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator’s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate.
🌟 What You’ll Do
You’ll spend your time connecting with customers who already want to hear from us. That means taking inbound calls and reaching out to people who’ve submitted form fills requesting more info or callbacks. No cold calling, just helping customers who’ve already raised their hands, and making sure to ALWAYS BE CLOSING.
You’ll:
- Talk with families who want a safe first phone for their kids
- Help seniors who just want technology that feels simple again (that’s right, we’re not making them download 12 apps to answer a call)
- Listen with patience, explain clearly, and close with confidence
- Make sure their number ports over smoothly- because first impressions matter.
Every call is a chance to make someone’s day and hit your sales goals.
🚀 Who Thrives Here
- Hungry. You love sales, competition, and uncapped commissions.
- Empathetic. You slow down, listen, and treat people like humans.
- Mission-driven. You want your work to actually matter.
- Smart communicator. Fluent English is required; knowing Spanish is a big plus.
- Good human. No jerks, no exceptions.
Who We’re Not For
We love to laugh, but we take values and performance seriously. Community Phone probably isn’t for you if you:
- Just want to coast without goals
- Get uncomfortable with sales targets or feedback
- Want the security blanket of a giant corporation
- Don’t actually like talking to customers (we love our customers, even the ones who still call rotary phones “cutting edge”)
- Struggle to stay organized or motivated remotely
- Care more about titles and status than actually helping people
🏆 What You’ll Need For This Role
We care about our brand, and that starts with you. Your setup is non-negotiable:
- High-speed internet
- A PC or laptop
- Noise-cancelling headphones
- Minimum 2 years of sales experience (huge plus if you have experience selling to telecom and/or to the US market)
If you don’t have these, this role isn’t for you.
💙 Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission.
Beyond the job description, here are some traits members of our team share:
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.
Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
Growth at Community Phone
We’re not here to play small. Landlines are disappearing, customers need us, and we’re growing like crazy. That means if you crush it here, we’ll keep giving you more responsibility (and more money) until you say, “uncle”.
Here’s how growth actually looks:
- Climb the ladder. As our sales team grows, we need Team Leads and Managers. If you want to lead people, the path is wide open.
- More sales = more base. Love selling? Keep crushing your goals, and your base pay can grow right alongside your commission checks.
- Switch it up. Think you’d shine in another department? People have moved into different teams here and thrived.
We move fast. If you’re ambitious, hungry, and ready to prove yourself, there’s basically no ceiling on what you can do here.
Keeping it 💯
We take feedback seriously- that’s how we keep getting better. Community Phone has already made big changes, and we’ll never stop improving to make this a place where ambitious, kind people love to work.
That said, we’re not for everyone. We’re a startup growing fast into something big-which means it’s fast, challenging, and always changing. If you see yourself as hungry, empathetic, and ready to grow with a team that’s building something meaningful, we can’t wait to meet you!
💸 Compensation
- Base Salary: $10,200/year to start (paid bi-weekly)
- Bonus: $850/month at quota (to start)
- Commission: Uncapped : your hunger = your paycheck
- Kickass Potential: Crush your first 6 months and there’s room to increase your base on top of commissions
Originally posted on Himalayas