用户体验总监
Director of UX
关于Routeware, Inc.
Routeware是提供软件和数据分析的行业领导者，帮助公共和私营企业提高废物和回收计划的有效性。我们的解决方案帮助组织节省时间与成本，提高效率，改善安全性能，并帮助我们创造一个更绿色的世界。
公司总部位于俄勒冈州波特兰，团队分布在北美和英国。我们的品牌、产品和服务为市政和私人废物清运商及其他车队服务提供了一站式平台。作为一项重要且不断增长的行业，我们寻找有解决方案思维的团队成员，希望对环境产生积极影响。我们的工作环境协作、动态、快节奏且充满乐趣，重视创新和主动性。
我们的使命：
·
将废物收集转变为造福后代的更好未来。
我们的价值观：
- 适应力 - 废物行业和技术不断变化，Routeware团队从不停止适应，以保持在技术革新最前沿，支持客户保持领先。
- 以使命为导向 - 在Routeware，我们关心我们的工作对客户成果、团队成员福祉以及环境长期可持续性的持久积极影响。
- 以人为本 - 虽然技术驱动我们的产品；Routeware真正、真实、有爱心的人才是为客户带来有意义成果的真正驱动力。
职位概述
Routeware通过产品开发和收购不断成长，我们的产品组合——ReCollect、Recyclist、Compliance Publishing、RouteOptix和Routeware Platform——反映了这一历史。每个产品都有自己的用户体验传统、惯例和视觉语言。我们的客户（市政机构、清运商和他们服务的居民）越来越多地使用其中多个产品，而这些产品的界面差异变得明显。
我们正在招聘一位UX总监，负责统一用户体验。这是一个球员教练角色：既是战略领导者，又是亲力亲为的实践者。你将继承一名设计师，并负责UX职能的成熟度——设计系统、研究实践、可访问性标准，以及UX如何融入我们五个产品线的敏捷SDLC。
你将与产品、工程和客户服务紧密合作，并将在通过UX视角制定路线图和优先级时拥有真正的发言权。如果你热衷于构建这个职能
查看英文原文
About Routeware, Inc.
Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
Our Mission:
·
Transform waste collection to drive a better future for generations to come.
Our Values:
- Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
- Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
- Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.
POSITION OVERVIEW
Routewarehas grown through both product development and acquisition, and our portfolio —ReCollect,Recyclist, Compliance Publishing,RouteOptix, and theRoutewarePlatform — reflects that history. Each product has its own UX heritage, conventions, and visual language. Our customers (municipalities, haulers, and the residents they serve) increasingly touch more than one of these products, and the seams show.
We’rehiring a Director of UX to lead the unification of that experience. This is a player-coach role: equal parts strategic leader and hands-on practitioner.You’llinherit one designer and own the maturity of UX as a function — design system, research practice, accessibility standards, and how UX integrates into our agile SDLC across five product lines.
You’llpartner closely with Product, Engineering, and Customer Success, andyou’llhave a real seat at the table shaping roadmap and prioritization through a UX lens. Ifyou’reenergized by building the function — not just running one that already exists — this is the right scope.
RESPONSIBILITIES
·
UX Strategy & Portfolio Unification:Define and leadRouteware’smulti-year UX strategy across the product portfolio, with an explicit prioritization framework for where to invest first. Drive convergence of visual language, interaction patterns, and information architecture across acquired and native products.
·
Design System & Standards:Build and own a scalable design system (components, tokens, patterns, accessibility primitives) usable by all product squads. Establish UX, UI, and accessibility standards (WCAG 2.2AA minimum) and the governance to keep them enforced as products evolve.
·
UX in the SDLC:Operationalize UX inside our agile process: discovery, research, prototyping, validation, and release readiness — without becoming a bottleneck. Define how PMs, engineers, and designers collaborate at each phase, including lightweight rituals like design reviews, critique, and handoff.
·
Team Leadership:Directly manage and grow our existing UX designer. Mentor, develop, and unblock. Build the hiring plan and org design for the function as the team scales.
·
User Research & Customer Insight:Establishscalable, lightweight research practices the team can runwith:usability testing, journey mapping, and customer feedback synthesis. Partner with PMs to ensure product decisions are grounded in real customer behavior, not assumption.
·
Data-Driven UX:Define and own UX-specific success metrics (task completion, time-to-value, usability scores, onboarding friction). Co-own product adoption and retention metrics withProduct, anddrive continuous UX improvement through experimentation.
·
AI-Enabled Design Practice:Use AI tooling fluently to accelerate the team’s work — prototyping (Figma AI, v0, similar), research synthesis, content generation, and design QA.Identifyopportunities for AI-driven personalization and adaptive experiences within our products.
·
Cross-Functional Leadership:Partner with Product Management on roadmap prioritization, with Engineering on feasibility and design system implementation, and with Customer Success on real-world adoption barriers.CommunicateUX strategy, trade-offs, and recommendations clearly to executive stakeholders.
QUALIFICATIONS
Required
· 8+ years in UX, Product Design, or Human-Centered Design, with progressive scope and impact.
· Experience leading or mentoring designers; comfortable as a player-coach with at least one direct report.
· Demonstrated success building or significantly maturing a UX function — design system, research practice, or design ops — in a SaaS environment.
· Strong portfolio showing systems thinking, multi-product or multi-platform work, and measurable UX outcomes.
· Deep fluency across UX disciplines: research, IA, interaction design, accessibility (WCAG 2.1 AA), and usability testing.
· Hands-onproficiencyin Figma. Working fluency with Jira, Confluence, and modern product analytics tools.
· Track recordusing AI tools (Figma AI, v0, ChatGPT, research synthesis tools, etc.) to accelerate design workflows.
· Excellent communication with both technical and executive audiences.
Bonus
· Experience unifying UX acrossacquiredproducts or post-M&A portfolios.
· Background in B2B / B2G SaaS, civic tech,logistics, or operational software.
· Experience designing for both staff/operator users and consumer/resident-facing experiences (we have both).
· Familiarity with experimentation programs and adaptive/personalized UX.
· Passion for sustainability and a commitment to driving environmental impact through innovative technology solutions.
BENEFITS
- Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
- Paid parental leave
- Medical and Dependent FSA
- 401K match
- Unlimited PTO
- Ten company holidays
- 1 Volunteer day
- Summer Friday's
Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Originally posted on Himalayas