宾客体验主管 - 法语熟练
Guest Experience Executive - French Speaking
我们是Houst 🏠，一家致力于让房东的短期租赁变得简单无忧的专业物业管理工作公司。自2015年以来，我们已在全球20多个城市，从奥克兰到里斯本，为成千上万的房东提供支持，我们仍在不断发展壮大。
我们的客人包括周末旅行者和长期居住的专业人士。他们的体验至关重要，而这正是你的职责所在。
我们正在招聘一名说法语的客户体验专员，加入我们在菲律宾的远程团队。
班次：每周5天，每天8小时，英国时间上午11点至午夜，周一至周日，包括周末和节假日。
你将负责什么
你将成为客人与我们之间的第一联系人，在他们入住前、期间和之后提供支持。
你的日常工作包括：
- 回复来电和消息，快速且冷静地解决问题
- 以自信和同理心处理投诉
- 管理预订和订单，确保一切顺利进行
- 提供关于房产、房规和流程的清晰信息
- 收集并核实客人身份文件，并向监管系统提交必要信息
- 确保入住前的所有信息完整无误
- 进行礼宾服务，提升客人体验
- 在我们的CRM中准确记录所有互动
这是一份节奏快、有时不可预测的工作，每一天都不尽相同。
要求
- 英语和法语流利，书面和口语表达能力优秀
- 强大的客户服务技能，电话沟通自信得体
- 出色的书面沟通能力，表达清晰、专业，压力下保持冷静
- 能够在不同系统和对话之间高效切换
- 熟练使用CRM和数字工具
- 具备良好的问题解决能力，尤其是在处理情绪激动的客人时
- 有Airbnb或酒店行业经验者优先，但非必需
你还需要：
- 安静且专用的工作空间
- 带麦克风的耳机和摄像头
- 稳定的高速网络，最低5 Mbps，需有备用方案
- 笔记本电脑或台式机，至少配备四核2.5GHz CPU，8GB内存，128GB SSD
重要说明
- 此职位为合同工
- 我们不提供政府规定的福利，如SSS、PAGIBIG或PhilHealth
- 我们不提供设备。你需要在入职前满足最低技术要求
薪资：45000-55000 PHP（根据经验而定）
最初发布于Himalayas
查看英文原文
We're Houst 🏠, a professional property management company on a mission to make short term letting simple and stress free for hosts. Since 2015, we’ve supported thousands of hosts across more than 20 cities worldwide, from Auckland to Lisbon, and we’re still growing.
Our guests range from weekend travellers to long stay professionals. Their experience matters, and that’s where you come in.
We’re hiring French speaking Guest Experience Executive to join our remote team in the Philippines.
Shifts: 5 days a week, 8-hour shifts between 11:00 AM and 12:00 AM UK time, Monday to Sunday, including weekends and public holidays.
What you’ll be doing
You’ll be the first point of contact for our guests, supporting them before, during and after their stay.
Your day to day will include:
- Responding to inbound messages and calls, resolving issues quickly and calmly
- Handling complaints with confidence and empathy
- Managing reservations and bookings to keep everything running smoothly
- Providing clear information about properties, house rules and processes
- Collecting and verifying guest ID documents and submitting required details to regulatory systems
- Ensuring all pre arrival information is complete before check in
- Carrying out concierge outreach to improve the guest experience
- Logging all interactions accurately in our CRM
It’s fast paced, sometimes unpredictable, and no two shifts look exactly the same.
Requirements
- Fluent or business level English and French, written and spoken
- Strong customer service skills and confident phone manner
- Excellent written communication, clear, professional, and calm under pressure
- Comfortable multitasking across systems and conversations
- Confident using CRMs and digital tools
- Solid problem solving skills, especially when dealing with frustrated guests
- Previous experience in Airbnb or hospitality is helpful, but not essential
You’ll also need:
- A quiet, dedicated workspace
- Headset with mic and webcam
- Stable high speed internet with backup, minimum 5 Mbps
- Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD
Important to know
- This is a contractor role.
- We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth.
- We do not provide equipment. You’ll need to meet the minimum tech requirements before starting.
Salary: 45000-55000 PHP (dependent on experience)
Originally posted on Himalayas