客户服务中心负责人（Oracle 云 EPM 计划）
Lead Consultant - Client Services (Oracle Cloud EPM Planning)
职位简介：Argano 正在寻找一名 EPM 计划顾问加入我们的客户服务中心。Argano 管理服务中的顾问是一名经验丰富的 Oracle Cloud EPM 专业人员，负责在上线后持续维护、优化并改进客户的生产环境。该顾问管理客户优先事项组合，提供功能和技术领导力，并指导事件解决、服务请求、增强功能和流程改进。与客户利益相关者协作，顾问帮助保障运营稳定性，提高使用率，并实现可衡量的业务价值。该职位还指导其他顾问，为可重复使用的实践做出贡献，并支持良好的客户满意度和长期账户成功。
我们是谁：
Argano 管理服务帮助客户在上线后持续维护、优化并改进其 Oracle Cloud 环境。我们的顾问结合功能专业知识、协作解决问题和积极的客户服务，以改善业务流程和最终用户体验。我们重视创造力、团队合作、责任感、持续学习以及健康、尊重的工作环境。
职责：
· 作为 Oracle Cloud EPM 的主题专家
- 同时管理多个客户工作流和服务优先级，平衡事件、服务请求、增强功能、定期活动和计划项目，根据既定优先级和服务承诺进行调整。
- 作为团队的一部分或独立工作，无需监督即可担任功能专家。
- 与客户、团队成员和利益相关者有效沟通。向各方通报进展、挑战和变化。
- 与客户协作，了解不断变化的业务目标、运营挑战和 Oracle EPM 需求。评估现有配置、使用模式、重复性问题和业务流程，以识别稳定化、自动化、优化和提高用户采用率的机会。
- 保持对 Oracle Cloud EPM 每月更新和相关 Oracle 路线图发展的最新了解。评估客户影响，传达建议，并识别优化和创新的机会。
最低要求和/或优先条件：教育背景
- 相关领域的学士学位，如工商管理、经济学、金融、工程、相关领域，或同等专业经验。
- 硕士学位或相关经验
查看英文原文
JOB SUMMARY:Argano is seeking a EPM Planning Consultant for our Client Services practice. A consultant in Argano Managed Services is an experienced Oracle Cloud EPM professional responsible for sustaining, optimizing, and continuously improving clients’ production environments after go-live. The consultant manages a portfolio of client priorities, provides functional and technical leadership, and guides incident resolution, service requests, enhancements, and process improvements. Working collaboratively with client stakeholders, the Consultant helps protect operational stability, increase adoption, and deliver measurable business value. The role also mentors other consultants, contributes to reusable practices, and supports strong client satisfaction and long-term account success.
Who we are:
Argano Managed Services helps clients sustain, optimize, and continuously improve their Oracle Cloud environments after go-live. Our consultants combine functional expertise, collaborative problem-solving, and proactive client service to improve business processes and the end-user experience. We value creativity, teamwork, accountability, continuous learning, and a healthy, respectful workplace.
RESPONSIBILITIES:
· Serve as a subject matter expert for Oracle Cloud EPM Planning
- Manage multiple client workstreams and service priorities concurrently, balancing incidents, service requests, enhancements, recurring activities, and planned initiatives against agreed priorities and service commitments.
- Act as a functional expert as part of a team and/or independently with no supervision.
- Effectively communicate with clients, team members, and stakeholders. Keep all parties informed about progress, challenges, and changes.
- Collaborate with clients to understand evolving business objectives, operational challenges, and Oracle EPM needs. Assess existing configurations, usage patterns, recurring issues, and business processes to identify opportunities to stabilize, automate, optimize, and improve user adoption.
- Maintain current knowledge of Oracle Cloud EPM monthly updates and relevant Oracle roadmap developments. Assess client impact, communicate recommendations, and identify opportunities for optimization and innovation.
MINIMUM AND/OR PREFERRED QUALIFICATIONS:EDUCATION:
- Bachelor's degree in a relevant field such as Business Administration, Economics, Finance, Engineering, a related field, or equivalent professional experience.
- Advanced degree or relevant professional certification is preferred.
EXPERIENCE:
- 10+ years of consulting or relevant industry experience, including significant experience supporting and enhancing Oracle Planning Cloud environments after go-live, with prior full-lifecycle implementation experience preferred to demonstrate a strong understanding of application design and downstream impacts.
- Expert knowledge of the Oracle Planning Cloud tools required.
- Hands-on experience supporting, troubleshooting, configuring, or enhancing Oracle Planning Cloud modules such as Workforce, Capital, Projects, Profitability and Cost Management, or Strategic Modeling.
- Strong Essbase calculation script writing skills preferred
- Experience with Groovy Scripts preferred
- Experience with Oracle EPM Data Exchange or Data Management, including troubleshooting data and metadata loads, mappings, integrations, validation failures, and recurring load processes.
- Experience with EDM a plus
- Experience with Oracle Analytics Cloud a plus
- Candidate should be teachable with a strong desire to learn and expand current knowledge base
- Professional services experience in an Oracle Cloud EPM Managed Services, application support, or production-operations role is strongly preferred; experience advising client stakeholders at a strategic level is also beneficial.
- In-depth knowledge of the relevant technologies and systems.
SKILL REQUIREMENTS
· Ability to work independently and manage multiple task assignments.
- Communication: Proficient in English written and verbal communication. Excellent verbal and written communication skills to interact with clients, team members, and stakeholders.
- Service Delivery Management: Prioritize and coordinate concurrent client needs across incidents, requests, recurring operations, and enhancements while maintaining clear ownership, realistic commitments, accurate status, and alignment with service levels.
- Continuous Improvement: Translate recurring issues, service trends, Oracle Cloud updates, and industry practices into practical recommendations that improve stability, efficiency, controls, adoption, and business outcomes.
- Strong commitment to exceed performance expectations.
- Strong degree of initiative, accuracy, efficiency, and attention to detail.
- Professional approach when dealing with internal and external customers.
- Ability to maintain a positive attitude under stressful circumstances.
- Excellent interpersonal, organizational, presentation, and communication skills.
Originally posted on Himalayas