合同IT专员
Contract IT Specialist
关于 Customer.io
超过 9000 家公司——从初创企业到全球品牌——使用我们的平台每天发送数十亿封电子邮件、推送通知、应用内消息和短信。Customer.io 驱动自动化沟通，人们真正希望收到的沟通。我们帮助团队利用实时行为数据发送更智能、更相关的信息。
关于职位
大家好，我叫 Bill Miksich，是 Customer.io 的运营副总裁，我正在寻找一名合同 IT 专家，帮助我们不断扩展的全球 IT 团队保持节奏。这是一个需要亲力亲为的全职合同职位，负责日常事务：响应请求、保持系统运行，并在完全远程、以 SaaS 为主的环境中支持我们的员工。你每天早上 8 点到下午 5 点都有空，随时可以处理团队当天的需求。这是在一家快速发展的 SaaS 公司获得 IT 运维经验的好机会，根据表现和业务需求，有可能转为正式员工。
我们重视的品质
- 敏捷响应 —— 你能够迅速介入，帮助他人解决问题。
- 以客户为中心的心态 —— 你同样关注用户满意度和政策执行。
- 可靠性 —— 你随时准备应对任何出现的任务。
你将负责的工作
- 以客户为中心的心态，协助处理硬件、软件、SaaS 应用和远程连接的 1-2 级 IT 支持。
- 支持员工生命周期流程（入职、离职、角色变更），按照既定步骤操作并提出改进机会。
- 维护身份和访问管理任务 —— 注册、单点登录（SSO）、基于组和角色的访问权限，涵盖核心系统。
- 通过移动设备管理（MDM）保持设备群健康 —— 合规性、端点保护、补丁和配置。
- 通过证据收集、访问审查准备和控制合规性来响应 SOC 2、ISO 和 HIPAA 合规性请求。
- 保持操作文档的更新，并在 People、Security 和 Engineering 部门有跨职能请求时提供支持。
我们寻找的人选
- 3 年以上 IT 支持、系统管理或 IT 运营经验，最好是在以远程优先的 SaaS 公司
- 具有 MDM 解决方案（Kandji、Jamf、Intune 或类似产品）的实际操作经验
- 具有身份和访问管理（Okta 或类似产品）、单点登录（SSO）和基于角色的访问经验
- 能够使用脚本或工作流工具完成重复性任务
- 在 macOS 上具备强大的故障排除能力（Windows 经验优先）
- 出色的文档编写和沟通能力
- 经验
查看英文原文
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Bill Miksich, VP Operations at Customer.io, and I'm looking for a Contract IT Specialist to help our globally distributed IT team keep pace as we scale. This is a hands-on, full-time contract role covering the day-to-day: responding to requests, keeping systems running, and supporting our people across a fully remote, SaaS-first environment. You'll be available 8am–5pm daily to jump on whatever the team needs that day. It's a great way to get IT operations exposure at a fast-growing SaaS company, with a possible path to full-time conversion based on performance and business need.
What we value
- Responsiveness — you're quick to jump in and get people unblocked.
- Customer-service mindset — you're just as focused on user happiness as on policy.
- Reliability — you show up ready to tackle whatever comes in.
What you’ll do
- Assist with tier 1–2 IT support across hardware, software, SaaS apps, and remote connectivity with a customer-service-first mindset.
- Support employee lifecycle workflows (onboarding, offboarding, role changes), following established steps and flagging opportunities to improve them.
- Maintain identity and access management tasks — provisioning, SSO, group and role-based access across core systems.
- Help keep the device fleet healthy via MDM — compliance, endpoint protection, patching, and configuration.
- Respond to SOC 2, ISO, and HIPAA compliance requests through evidence collection, access review prep, and control adherence.
- Keep operational documentation current, and pitch in with People, Security, and Engineering on cross-functional requests as they come up.
What we're looking for
- 3+ years in IT support, systems administration, or IT operations, ideally at a remote-first SaaS company
- Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
- Experience with identity and access management (Okta or similar), SSO, and role-based access
- Comfort using scripting or workflow tools to knock out repetitive tasks
- Strong troubleshooting on macOS (Windows a plus)
- Excellent documentation and communication skills
- Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence) is a plus
Compensation & Benefits
This is a contracted engagement at $46–54/hr USD, depending on experience, for an estimated 3-month term, with potential to convert to full-time based on performance and business need.
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 30-minute video call with the Hiring Manager
- 45-minute Technical Interview
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.