案件协调员
Case Coordinator
加入Sedgwick，你将参与一项真正有意义的工作。我们的33,000名同事每天为全球面临意外情况的人们提供帮助。我们邀请你与我们一同成长职业，体验我们关怀的文化，并享受工作与生活的平衡。在这里，你所能实现的没有界限。
Newsweek 将 Sedgwick 评为美国最佳职场全国顶级公司之一
获得 Great Place to Work® 认证
财富杂志金融与保险行业最佳职场
案件协调员你是否正在寻找一份无需经验但能产生影响的工作，并有机会发展专业职业生涯？
- 在办公室和/或虚拟环境中，拥有稳定且一致的工作环境
- 参加培训项目，学习如何帮助来自世界知名品牌的员工和客户
- 有指定的导师和经理，在你的职业旅程中给予指导
- 通过增加责任获得职业发展和晋升机会
- 多样化且全面的福利包，照顾你的心理健康、身体健康、财务状况和职业需求
职位主要职责：为指定团队提供优质的客户服务和内部支持。
你是否是理想的候选人？理想的候选人能够在协作团队环境中茁壮成长，具有积极的工作态度，以客户为中心，天生富有同理心并注重解决方案。
关键职责可能包括：
- 在监督下并与临床案件管理团队合作，处理工伤赔偿索赔案件
- 按照案件协调员工作流程和公司指南收集并记录工伤赔偿索赔数据
- 根据公司政策和程序处理并促进必要的治疗服务
- 通过与索赔方的定期沟通，核实其重返工作岗位和继续工作的状态，并在索赔管理系统中进行记录
- 使用电话和书面沟通方式，根据公司政策准确报告重返工作岗位的日期
- 了解工伤赔偿局的规则和法律、工伤赔偿流程以及Sedgwick的政策和程序
资格要求
- 教育背景与执照：需要高中文凭或同等学历
- 技能：良好的口头和书面沟通能力，熟悉计算机操作，包括Microsoft Office，需要良好的组织能力
- 经验： clerical（文书）相关经验
查看英文原文
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Case CoordinatorAre you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?
- A stable and consistent work environment in an office and/or virtual setting
- A training program to learn how to help employees and customers from some of the world’s most reputable brands
- An assigned mentor and manager who will guide you on your career journey
- Career development and promotional growth opportunities through increasing responsibilities
- A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs
PRIMARY PURPOSE OF THE ROLE: To provide excellent customer service and internal support to an assigned team.
ARE YOU AN IDEAL CANDIDATE? . Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.
ESSENTIAL RESPONSIBLITIES MAY INCLUDE
- Manage caseload consisting of Workers’ compensation claims under supervision and in collaboration with Clinical Case Management Team.
- Collect and document data for Workers’ Compensation Claims while adhering to Case Coordinator Workflow and company guidelines.
- Process and facilitate necessary treatment services in accordance with company policy and procedure.
- Verifies return to work and remain at work status through routine communication with claim parties and documentation in claim management system.
- Utilize telephonic and written communications to accurately report return to work dates in accordance with company policy.
- Maintains knowledge of Bureau of Workers’ Compensation rules and laws, workers compensation process, and Sedgwick policies and procedures.
QUALIFICATIONS
- Education & Licensing: High school diploma or GED required
- Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required
- Experience: Clerical or customer service experience or equivalent combination of education and experience preferred
TAKING CARE OF YOU
- Entry-level colleagues are offered a world class training program with a comprehensive curriculum
- An assigned mentor and manager that will support and guide you on your career journey
- Career development and promotional growth opportunities
- A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more
NEXT STEPS
If your application is selected to advance to the next round, a recruiter will be in touch.
Work environment requirements for entry-level opportunities include –
Physical: Computer keyboarding
Auditory/visual: Hearing, vision and talking
Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $20-22/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Originally posted on Himalayas