客户成功经理
Client Success Manager
职位类型：全职
BizLibrary 正在寻找一位客户成功经理加入我们获奖的团队。客户成功经理负责与客户建立战略合作伙伴关系，持续创造价值并确保客户的学习和发展计划及目标的整体成功。
理想的候选人至少有三年的客户关系管理经验。候选人必须具备出色的沟通能力、强大的项目和时间管理能力，并有成功建立有影响力的客户关系的实绩。
职责
- 推动客户采用和项目成功，确保学习计划有效实施、使用并与业务重点保持一致
- 作为客户利益相关者的顾问，帮助将业务挑战转化为可操作的学习策略
- 建立并维护与利益相关者的联系，确保对齐和持续参与
- 监控并影响关键健康指标，包括采用率、使用率、参与度和利益相关者对齐度
- 主动识别可能影响客户成功的风险，包括采用率低、参与度不足或组织变化，并启动适当的行动计划和内部资源
- 领导项目启动和持续赋能，跨职能合作以在整个生命周期中提供良好的客户体验
- 利用数据和洞察指导客户策略，帮助客户理解绩效和改进机会
- 识别增长和扩展的信号，并与客户账户经理合作支持机会开发和客户准备度
- 作为客户的内部倡导者，确保团队间的对齐，同时专注于在范围内交付价值
要求
- 在 SaaS 环境中，具有客户成功、咨询或客户管理方面 3 年以上经验
- 有在客户组合中推动采用和客户参与的实绩
- 具备建立关系和影响利益相关者（包括项目负责人和领导）的能力
- 能够分析客户数据并将洞察转化为可操作的建议，识别趋势、风险和机会
- 有管理客户组合的经验，能有效优先排序并在快节奏环境中运作
- 具备书面、口头和演示形式的强沟通能力，包括能够进行高层汇报
查看英文原文
Job Type: Full-Time
BizLibrary is seeking a Client Success Manager to join our award-winning organization. The Client Success Manager is responsible for building strategic partnerships with clients to continuously drive value and ensure the overall success of their clients’ learning and development programs and goals.
The ideal candidate has at least three years of client relationship management experience. Candidates must have excellent communication skills, strong project and time management skills, and a proven history of building impactful client relationships.
Responsibilities
- Drive client adoption and program success, ensuring learning initiatives are effectively implemented, utilized, and aligned to business priorities
- Serve as an advisor to client stakeholders, helping translate business challenges into actionable learning strategies
- Build and maintain relationships with stakeholders to ensure alignment and ongoing engagement
- Monitor and influence key health indicators, including adoption, utilization, engagement, and stakeholder alignment
- Proactively identify risks to client success, including low adoption, disengagement, or organizational changes, and activate appropriate action plans and internal resources
- Lead program launch and ongoing enablement, partnering cross-functionally to deliver a strong client experience throughout the lifecycle
- Leverage data and insights to guide client strategy, helping clients understand performance and opportunities for improvement
- Identify signals for growth and expansion, and partner with Client Account Executives to support opportunity development and client readiness
- Act as the internal advocate for the client, ensuring alignment across teams while maintaining focus on delivering value within scope
Qualifications
- 3+ years of experience in customer success, consulting, or account management within a SaaS environment
- Demonstrated ability to drive adoption and customer engagement across a portfolio of clients
- Strong ability to build relationships and influence stakeholders, including program owners and leadership
- Ability to analyze customer data and translate insights into actionable recommendations, identifying trends, risks, and opportunities
- Proven ability to manage a book of business, prioritize effectively, and operate in a fast-paced environment
- Strong communication skills across written, verbal, and presentation formats, including the ability to deliver clear, client-ready recommendations
- Experience collaborating cross-functionally (sales, product, support) to support customer outcomes
- Experience with Key Performance Indicators and or Metrics
Digital and AI Proficiency (Required)
- Proficiency using core business systems, including CRM platforms (e.g., Salesforce), customer engagement tools, and reporting dashboards
- Ability to leverage data and systems to inform decisions, monitor client health, and guide strategy
- Demonstrated ability to use modern productivity tools (e.g., Microsoft Office or Google Workspace) to create clear, professional client deliverables
- Proficiency in using AI tools (e.g., ChatGPT or similar) to improve efficiency and effectiveness, including:
- Synthesizing call notes and identifying key insights
- Drafting client communications and executive summaries
- Preparing for meetings with structured plans and hypotheses
- Identifying risks and recommended actions from data or transcripts
- Ability to apply critical thinking and judgment when using AI, ensuring accuracy, data privacy, and high-quality client-facing outputs
Benefits:
-Work from anywhere within the US for most roles
-Competitive Salary
-Medical, Dental, and Vision Insurance
-Flexible PTO
-401K - 100% vested with ~4% match
-12 Paid Holidays
-Company Laptop
-Reimbursement for home office expenses
-Employee Referral Bonuses
-Short-Term and Long-Term Disability Insurance
-FSA & HSA Options
-Life Insurance
-Personal and Professional Development
-Employee Assistance Program (Mental Health)
-Parental Leave + baby bonus
Originally posted on Himalayas