客户市场营销经理（合同转正）
Customer Marketing Manager (Contract-to-Hire)
Supplier.io 是企业构建供应商决策的数据基础。零散、重复且不可靠的供应商数据会悄然限制从采购到付款平台、分析、风险和人工智能计划的投资回报率，因此我们解决、丰富并持续维护行业内最完整的供应商身份信息，然后将其用于采购团队和供应商自身。我们平台被财富 2000 强公司所信赖，提供准确的数据，帮助企业的采购、财务和合规团队管理供应商主数据，寻找多样化和可持续的供应商，并降低风险，所有操作都基于一个经过验证的身份，而不是十几个不相连的系统。
我们的解决方案将这一基础转化为行动：为管理零散供应商主数据的团队提供准确数据和持续维护；为追踪可持续性和合规性的团队提供解决最难识别的供应商（包括小型、本地和多样化企业）的采购情报；为供应商自身提供直接可见性，了解他们在采购方眼中的位置。无论你是解决供应商记录、寻找替代方案还是衡量项目成果，Supplier.io 都能将复杂性转化为清晰度，让团队自信领导，打造既为企业也为社区带来价值的供应链。
更多信息，请访问 .
机会简介
Supplier.io 正在快速推出产品，我们的平台能力增长速度超过了任何单一客户能够跟上的节奏。我们的现有客户群是我们最大的增长机会：那些已经信任我们将他们的供应商数据交给我们处理的企业，他们目前所使用的价值远低于其实际可用的价值。这个职位的存在就是为了连接这两者。
客户营销经理将把新功能带给现有客户，并将其转化为使用、扩展对话和续约。你将在发布流程中拥有固定席位，根据产品营销总监设定的定位和信息进行工作，并将其转化为面向客户的项目，推向市场。你将与内部内容、网站和电子邮件团队紧密合作，推动这些项目的开发和上线，但你自己并不负责这些渠道。
这是一个以执行为主、具有商业导向的角色。成功以采用率和留存率来衡量，而非活动数量。
你将做的事情
产品采用和发布支持
- 在发布过程中代表客户营销部门
查看英文原文
Supplier.io is the data foundation that enterprises build their supplier decisions on. Fragmented, duplicated, and unreliable supplier data quietly limits the ROI of source-to-pay platforms, analytics, risk, and AI initiatives, so we resolve, enrich, and continuously maintain the industry's most complete supplier identity, then put it to work for the teams that buy and the suppliers themselves. Relied on by companies across the Fortune 2000 for accurate data, our platform helps corporate procurement, finance, and compliance teams manage their vendor master, source diverse and sustainable suppliers, and mitigate risk, all from one verified identity instead of a dozen disconnected systems.
Our solutions turn that foundation into action: accurate data and continuous maintenance for teams managing a fragmented vendor master, sourcing intelligence built resolving even the hardest-to-identify suppliers, small, local, and diverse businesses, for teams tracking sustainability and compliance, and direct visibility for the suppliers themselves into where they stand with the enterprises that buy from them. Whether you're resolving vendor records, sourcing alternatives, or measuring program results, Supplier.io transforms complexity into clarity, so teams can lead with confidence and build supply chains that deliver for both business and community.
For more information, visit .
The Opportunity
Supplier.io is shipping quickly, and our platform capability is growing faster than any one customer can keep pace with. Our installed base is our single largest growth opportunity: enterprises that already trust us with their supplier data, with more value available to them than they are putting to work today. This role exists to connect the two.
The Customer Marketing Manager will bring new capabilities to existing customers and turn that into usage, expansion conversations, and renewals. You will have a standing seat in the release process, working from the positioning and messaging set by the Director of Product Marketing and translating it into customer-facing programs that land in market. You will partner closely with the internal content, web, and email teams to get those programs built and shipped, without owning those channels yourself.
This is an execution-heavy role with a commercial edge. Success is measured in adoption and retention, not campaign volume.
What you will do
Product adoption and release enablement
- Represent customer marketing in the release process: join product and product marketing planning early enough to shape how each launch lands with existing customers.
- Translate the positioning and core messaging set by the Director of Product Marketing into customer-facing release communications, adapting tone, depth, and proof points for each segment and persona.
- Own the practical, in-the-weeds messaging layer in partnership with product release notes, announcement copy, in-app prompts, and enablement one-pagers that make a new capability concrete.
- Segment the installed base by product usage, entitlement, and persona, so every release reaches the customers it actually matters to.
- Build the recurring "what's new and why it matters for you" narrative that keeps customers current on the capabilities available to them.
Upsell, renewal, and retention
- Originate expansion and cross-sell plays: use product usage, entitlement gaps, and account signals to identify where the next conversation is, then bring the idea forward with the segment and the message attached.
- Partner with the demand generation team to turn those plays into campaigns. You bring the customer insight, targeting, and messaging; demand builds and runs the campaign and carries the upsell pipeline number.
- Work with Customer Success and Sales to pressure-test which plays are real before they become campaigns.
- Support renewal motions with value-realization assets: usage recaps, program results, and ROI framing that customers can take to their own stakeholders.
- Surface adoption gaps and low-usage accounts back to Customer Success, Product, and Product Marketing, so they can be addressed before renewal.
- Develop customer-facing collateral that supports adoption and expansion conversations in the field.
Campaigns and cross-functional execution
- Drive customer email campaigns from strategy through results: define the audience and segmentation, write the copy, brief the email team who builds and deploys, then analyze performance and iterate.
- Hold the installed-base communication calendar, so release communications, lifecycle campaigns, and demand-led expansion sends are sequenced rather than stacked on the same customers.
- Drive the customer newsletter and product update cadence.
- Brief and partner with the internal content, web, design, and email teams on adoption assets. You define the requirement and drive it to done; those teams own the build and their channels.
What you will need to succeed
- 5+ years in customer marketing, lifecycle marketing, or a closely related role
- B2B SaaS experience required
- Ability to write clear, customer-facing copy without heavy editing
- Comfortable managing multiple projects and stakeholders simultaneously
- Experience working lean: you build as much as you execute
- Familiarity with AI tools, marketing automation, and email platforms
- Supplier diversity experience is preferred
We do no accept unsolicited resumes from recruitment/search firms.
Supplier.ioparticipatesin E-Verify. For more information, clickhere.We will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization.
Supplier.io is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Supplier.io is unable to sponsor work visas (e.g., H-1B, TN, OPT, etc.) for US positions. Candidates must meet in-country work authorization requirements.
If you require reasonable accommodation to complete the application or interview process, please contact the Human Resources department 978-843-5747.
Originally posted on Himalayas